In this tutorial, we're diving into the best practices for crafting your AI Prompt, which serves as the personality and guiding framework for your AI. Your AI Prompt shapes how your assistant interacts, responds, and understands user inputs, making it a crucial element in delivering an engaging and effective experience. A well-structured prompt can help define your AI’s tone, style, expertise, and limitations, ensuring it aligns with your business needs and customer expectations. By refining your AI Prompt, you can unlock its full potential, improving conversation flow, accuracy, and overall user satisfaction.
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Creation Date: Mar 20, 2025

Created By: Alexandra Fojas

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1. Click on Receptionist

Your receptionist is under the Configure tab. This is where you edit your AI Receptionist.
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2. Click on Speaking Style (AI Prompt)  Recommended

It is the third row after the Greeting Phrase.

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3. Click on Edit

To add information to the AI Prompt, click on edit.

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4. Click on AI Prompt

Use the AI prompt to customize the AI’s personality and behavior. It is highly versatile and can include specific instructions that go beyond the default receptionist role.

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5. Edit the AI Prompt

1. Providing Specific Instructions – You can include direct guidelines for how the AI should interact with clients. For example:
   • “Ask the client to spell out their email address and confirm phone numbers.” This ensures accuracy when gathering contact details.
   • “Inform callers that the office is closed during specific hours.” This helps provide clear and consistent business information.
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2. Incorporating Company Branding – The AI can be programmed to use branded phrases and slogans naturally in conversations. For instance:
   • “Your nails are our business” can be included in responses to reinforce brand identity.
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3. Temporary Updates and Announcements – The AI can be adjusted to mention time-sensitive information, such as:
   • “We currently have a limited-time promo available. Would you like to hear more details?”
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