Allow your AI Receptionist to detect when a caller is using a landline and prompts them to provide a mobile number for SMS communication.

Creation Date: Mar 19, 2025

Created By: Jill Singson

‍

1. Click on Configure

‍

2. Click on Receptionist

‍

3. Click on Advanced Settings

‍

4. Click on Landline Number SMS Prompt

‍

5. Caller Can't Receive SMS

If the caller/customer is calling through a landline number and unable to receive SMS, add a prompt so the AI can let them know.

‍

6. Caller Can't Receive SMS

Add what you'd like the AI to say, you can also include an alternative contact information/instruction.

Examples:

• We are unable to send you an SMS since you are calling from a landline number. Feel free to reach out to us through email instead at example@gmail.com
• We cannot send an SMS to a landline number. Please tell me if you would like to leave a voicemail instead, and we will get back to you shortly.

‍