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The Analytics page provides valuable insights into your AI receptionist's performance and customer interactions. This data helps you understand how effectively your AI is handling calls, identify areas for improvement, and optimize workflows for better efficiency. With real-time updates and detailed reports, the Analytics page empowers you to make data-driven decisions to enhance your customer experience.
Creation Date: Mar 22, 2025
Created By: Alexandra Fojas
To access Analytics, navigate to the Logs section and click to expand the dropdown menu. Scroll to the very bottom, where you'll find the Analytics option.
You can track which links sent via text message have been clicked. This section typically includes booking links or meeting links, allowing you to monitor engagement and follow up as needed.
You can view the total number of calls handled by your AI receptionist each week, along with a breakdown of call activity by the hour. This side-by-side comparison helps you identify peak calling hours, allowing you to better understand when your business experiences the highest call volume. By analyzing this data, you can optimize your team's availability, adjust AI settings for improved responsiveness, and gain insights into customer behavior patterns.
This allows you to track how long customer interactions typically last, helping you assess engagement levels and identify trends over time. Understanding call duration can also assist in optimizing your AI receptionist’s responses, improving efficiency, and ensuring a smoother customer experience.
Get a complete yearly breakdown of your call history with the Year-Month view. This feature allows you to identify trends, track call volume over time, and analyze patterns. Click on any cell to dive deeper into specific months and days for more detailed insights.
Just like the above view for calls, you get the same view for texts sent.
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