This feature allows you to record and review AI-handled calls for quality assurance, compliance, and performance improvement.

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Creation Date: Mar 19, 2025

Created By: Jill Singson

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1. Click on Configure

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2. Click on Receptionist

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3. Click on Advanced Settings

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4. Scroll down and click on Allow Call Recording

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5. Turn it On/Off

You'll have the option to turn this feature ON or OFF. When it's turned OFF, the calls that the AI received will NOT be recorded.

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6. Call Logs

If call recording is turned ON, all the calls will be recorded and you'll find these recordings in the side panel's Logs.

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