Every missed call is a lost reservation. Every full voicemail is revenue walking away. Frontdesk AI answers calls 24/7, books tasting reservations, handles party inquiries, and manages wine club questions—all while your team focuses on guests.
For Wine Tasting Rooms
Incoming Call...
Visitor
"Hi, I'd like to book a tasting for 6 people this Saturday. Do you have availability?"
AI Receptionist
"Absolutely! We have a 2 PM slot available—reserve seating experience, $45 per person. Should I book that for you?"
✓ Reservation Confirmed • Party of 6
You're losing revenue every day tables sit empty. Wine enthusiasts call after hours, no-shows waste your time, and your team can't handle peak season volume. There's a better way.
A couple plans their wine country weekend at 10 PM, calls to book a tasting, and gets voicemail. By morning, they've already reserved at the winery down the road who answered instantly.
While you're pouring for a full tasting room, five more calls come in. Reservation requests, wine club questions, event inquiries—you can't serve guests and answer phones at once. Callers hang up frustrated, and you lose bookings.
You hold a prime Saturday afternoon slot, prep the experience, and wait. They never arrive. You send one reminder text that gets ignored. That's it—they're gone. No recovery, just wasted capacity and lost revenue during your busiest time.
One AI workforce that handles every touchpoint—from first inquiry to confirmed reservation
Wine enthusiasts visit your tasting room website at any hour. Frontdesk Chat answers instantly, qualifies guests, explains tasting experiences, and books reservations—all without human intervention.
Every call is answered instantly—reservation inquiries, wine club questions, event registrations, group bookings. The AI understands context, manages reservations, schedules private tastings, and escalates to staff only when needed.
When reservations no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their wine preferences, and books a new tasting—all while updating your reservation system and CRM.
Every interaction—chat, call, tasting, wine club inquiry—automatically creates and updates guest profiles in your CRM. No manual data entry. No missed information. One complete view of every guest and wine club member.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and wine club nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-visit confirmations, reminders, post-tasting follow-ups, and wine club nurturing sequences—all orchestrated by Marketing Automation.
Smart wine club applications and private event requests that pre-fill from CRM data and guide guests through completion. When forms are submitted, they automatically trigger outbound automation sequences for follow-up and confirmation workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your tasting room. Each agent handles different tasks—answering calls, booking tastings, managing event inquiries. They work together 24/7 to fill your reservation calendar faster.
Answers every call instantly—no voicemail, no missed reservations. Handles tasting inquiries, books wine flights and private events, and manages group visit requests automatically.
Qualifies tasting room visitors, explains wine varietals and membership options, answers questions about hours and private event availability instantly. Books tasting reservations and captures contact info—all through your website chat, 24/7.
Sends personalized tasting confirmations, wine release notifications, and event reminders automatically. Coordinates with Marketing Automation to send at the right time to keep wine enthusiasts engaged.
Pre-fills wine club membership applications from CRM data. Guides guests through membership tier selection and payment preferences. Triggers automation workflows when submitted.
Automatically reaches out to guests at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups about wine releases, and emails membership nurturing sequences. Coordinates all outbound channels to recover lost reservations and keep guests engaged.
Handles two-way SMS conversations with tasting room guests and wine club members. Sends tasting confirmations, wine release reminders, and answers questions about available experiences via text—98% open rate.
Lets website visitors speak directly to your website about tasting experiences. Click, talk, get answers about wines, varietals, availability, and event options—no typing required. Perfect for mobile users browsing tasting rooms.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed guest and wine club member data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by guest preferences, tasting history, and membership status.
Members don't submit requests—they just call or text. Your AI recognizes operational needs (restock wine inventory, temperature issues, event setup, etc.), creates tasks, triages by urgency, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a guest was dissatisfied, if an operational issue was reported, if a large group tasting was booked—you know instantly.
Follow one guest from phone call to wine club member—see how every system works together
Alex calls at 2:14 PM—your busiest hour. The AI answers instantly while you pour for guests—no missed call, no interruption.
As Alex talks, the AI captures everything: name, phone, party of 6, birthday celebration, Saturday preference. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 2 PM, and books the Premium Tasting for 6 guests. Instant confirmation—no waiting.
The moment the tasting is booked, the system springs into action. Confirmation emails, reminder texts, wine club offers, and feedback requests—all happening automatically.
Alex's phone buzzes. It's a confirmation email—sent automatically by the AI Email Agent (coming soon). She reads it, feels excited, and shares the news with her friends. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday afternoon, Alex is stuck in traffic from a last-minute errand. She completely forgot about the tasting. You're welcoming other guests, see the missed reservation in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the afternoon call, her birthday celebration, party of 6. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally home from work and can talk. She answers. The AI remembers their entire conversation from last week. "Hi Alex, we missed you on Saturday. Would you like to reschedule your birthday tasting?" Alex apologizes, explains the traffic, and picks a new time. The calendar updates automatically. No one had to do anything.
Alex and her friends arrive for the rescheduled tasting. They have an amazing time sampling your wines. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-visit follow-up emails get queued, wine club membership offers are ready to send, and feedback requests begin. All happening automatically—you're just hosting guests.
Alex just finished tasting. She's walking to her car when her phone buzzes. It's a wine club membership form from Frontdesk Forms—already filled with her name, email, and membership tier she mentioned. The AI guides her through wine preferences and shipping information right on her phone. When she submits it, you're immediately notified. The onboarding process begins automatically—all without you lifting a finger.
Alex is at lunch break, thinking about her upcoming wine shipment. She has a question about delivery timing. She calls. The AI answers instantly, recognizes her as a new wine club member, remembers her tasting and preferences, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
Her first quarterly wine shipment arrives. The system automatically sends unboxing tips, pairing suggestions, and storage recommendations. Alex is officially a wine club member.
Alex just got home from work. She has questions: "When does my next shipment arrive?" "Can I add a gift membership for my friend?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
One bottle in Alex's shipment arrived with a cracked cork. It's Saturday morning. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a replacement order, and schedules expedited shipping. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
Your winery is hosting a harvest celebration party. Alex gets notified automatically—email, text, or both, your choice. The system sends event invitations, new release announcements, member-exclusive offers, and tasting room updates. Members stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex renews her wine club membership. She had an amazing experience—questions were answered instantly, damaged bottles were replaced immediately, and she loved the member events. The same AI that helped her book the tasting kept her engaged as a member. That's the full journey: visitor to member to loyal advocate.
Everything you need to know about using Frontdesk for your tasting room
Yes. The AI answers calls 24/7, handles tasting reservations, checks table availability, and books private events—all while your team is closed. No more missed bookings at 9 PM or Sunday mornings.
The AI answers questions about membership tiers, benefits, and pricing. It collects contact details from interested guests and routes them to your wine club coordinator. Members calling about shipments get immediate assistance.
Yes. The system automatically sends confirmation emails and reminder texts before reservations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed tastings and keeping your tables full.
Yes. Integrates with Google Calendar, Outlook, and most scheduling systems. The AI checks real-time table availability and books reservations instantly—no back-and-forth emails needed.
After initial inquiries, the AI collects group size, date preferences, and event details. It qualifies leads based on your criteria and immediately notifies your events coordinator with pre-filled information so they can follow up with custom proposals.
Yes. Frontdesk integrates with most systems including OpenTable, Resy, Tock, WineDirect, and others. All data syncs automatically—reservations, guest profiles, wine club signups, and event inquiries.
Absolutely. The AI knows all your locations, hours, tasting options, and special experiences. It can route calls based on location preferences, handle multi-site inquiries, and manage reservations across all your tasting rooms simultaneously.
The AI handles reservation changes 24/7, verifies guest information, and can immediately rebook cancelled time slots. For same-day changes during peak hours, it can escalate to your tasting room staff for special handling.
Pricing is based on your location size and call volume. Most tasting rooms see ROI within the first month from reduced no-shows and increased reservations. Contact us for a custom quote.
Stop missing reservations at 2 AM. Start booking tastings while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."