Every missed call is a lost policy. Every voicemail is a traveler choosing your competitor. Frontdesk AI answers calls 24/7, provides instant quotes, handles claims questions, and closes sales—all while your team sleeps.
For Travel Insurance
Incoming Call...
Traveler
"Hi, I need coverage for a trip to Europe next month. What are my options?"
AI Receptionist
"Perfect! For a 2-week Europe trip, our comprehensive plan is $287 with medical, cancellation, and baggage coverage. Want me to email you a quote?"
✓ Quote Sent • Policy Started
Travelers call during emergencies and get voicemail. Claims pile up unanswered, policy inquiries go nowhere, and your team drowns in call volume during peak travel seasons.
A traveler's flight gets cancelled at midnight overseas. They call your emergency line and get voicemail. Panicked and stranded, they file a complaint and switch providers the moment they're home.
Summer vacation season hits and call volume triples. Policy questions, coverage inquiries, claim status checks—your agents can't keep up. Hold times spike to 45 minutes and prospects hang up to call competitors.
Someone requests a quote for their honeymoon trip. You're swamped with claims and promise to call back later. Three days pass before you follow up. They've already purchased coverage from a competitor who responded instantly.
One AI workforce that handles every touchpoint—from first inquiry to policy activation
Travelers visit your website at any hour searching for coverage. Frontdesk Chat answers instantly, qualifies leads, explains policy options, and schedules consultations—all without human intervention.
Every call is answered instantly—claim inquiries, policy questions, coverage confirmations. The AI understands context, creates claim tickets, schedules callbacks, and escalates to agents only when needed.
When consultations are missed, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their travel plans, and books a new consultation—all while updating your CRM and calendar.
Every interaction—chat, call, consultation, claim inquiry—automatically creates and updates customer profiles in your CRM. No manual data entry. No missed information. One complete view of every traveler and policyholder.
Orchestrate the entire traveler journey across email, voice, SMS, and web. Automatically coordinate follow-ups, policy reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-consultation confirmations, reminders, follow-ups, and policy renewal sequences—all orchestrated by Marketing Automation.
Smart policy applications that pre-fill from CRM data and guide travelers through completion. When forms are submitted, they automatically trigger outbound automation sequences for verification and policy approval workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your travel insurance agency. Each agent handles different tasks—answering calls, processing claims, handling policy inquiries. They work together 24/7 to serve your customers faster and close more policies.
Answers every call instantly—no voicemail, no missed travelers. Handles policy inquiries, provides coverage quotes, and creates claim tickets automatically.
Qualifies travel insurance leads, shows coverage options and pricing, answers questions about destinations and policy limits instantly. Books consultation calls and captures traveler info—all through your website chat, 24/7.
Sends personalized policy confirmations, departure date reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep travelers engaged.
Pre-fills policy applications from CRM data. Guides travelers through destination details and coverage verification. Triggers automation workflows when submitted.
Automatically reaches out to travelers at the right time. Makes outbound calls to policy expiration reminders, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost leads and keep travelers engaged.
Handles two-way SMS conversations with travelers and current policyholders. Sends policy confirmations, departure reminders, and answers questions about coverage options via text—98% open rate.
Lets website visitors speak directly to your website about available coverage. Click, talk, get answers about pricing, destinations, and policy limits—no typing required. Perfect for mobile users planning trips.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed traveler and policyholder data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by destination, policy type, and lead status.
Travelers don't submit tickets—they just call or text. Your AI recognizes claim issues (lost luggage, medical emergency, trip cancellation, etc.), creates support tickets, triages by urgency, and notifies the right claims staff automatically.
Watches every conversation and alerts you when it matters. If a traveler was frustrated, if a claim was reported, if a policy consultation was booked—you know instantly.
Follow one traveler from first call to policy purchase—see how every system works together
Alex calls at 2 AM before her international flight. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, Europe destination, 14-day duration, March 15th departure. Saved to CRM automatically—no forms, no typing.
Alex says "Yes, I need to finalize this today!" The AI checks your calendar, finds today at 10 AM, and books it. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation emails, document checklists, follow-ups, and quote preparation—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to packing. Meanwhile, a document checklist email is already scheduled. No one had to remember to send it.
Thursday morning, Alex is rushing around trying to finish packing. She completely forgot about the consultation call. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her Europe trip, her March 15th departure. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her last-minute errands. She answers. The AI remembers their entire conversation from earlier this week. "Hi Alex, I noticed we missed you yesterday. Would you like to reschedule before your trip?" Alex says yes, picks a new time today, and hangs up. The calendar updates automatically. No one had to do anything.
Alex completes the consultation. She loves the comprehensive coverage plan. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: quote emails get sent, the application form is ready, and payment workflows begin. All happening automatically—you just provided the consultation.
Alex just finished the consultation. She's heading home when her phone buzzes. It's the application form from Frontdesk Forms—already filled with her name, email, and the destination she just discussed. The AI guides her through medical history and emergency contact details right on her phone. When she submits it, you're immediately notified. The policy issuance process begins automatically—all without you lifting a finger.
Alex is finishing packing, thinking about her trip. She has a question about adventure sports coverage. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and application, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered, Alex completes the purchase. The system automatically sends policy documents, emergency contact cards, and pre-travel checklists. Alex is officially covered for her trip.
Alex just arrived in Paris. She has questions: "How do I file a claim if needed?" "What's covered for lost baggage?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through policy documents.
Alex twisted her ankle hiking in Switzerland. It's 3:30 PM local time. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the situation, connects her with local medical providers, and initiates the claim process. Alex doesn't have to navigate a foreign healthcare system alone. She just describes the problem, and it's handled.
There's a weather advisory for Alex's next destination. She gets notified automatically—email, text, or both, your choice. The system sends travel alerts, policy updates, claim status notifications, and safety advisories. Travelers stay informed without you sending individual messages. Everything happens automatically.
Three months later, Alex is planning a trip to Japan. She calls again. She had an amazing experience—got instant help when she twisted her ankle, the claim was processed seamlessly, and she felt completely supported. The same AI that helped her find coverage kept her safe as a traveler. That's the full journey: inquiry to policyholder to repeat customer.
Everything you need to know about using Frontdesk for your travel insurance agency
Yes. The AI answers calls 24/7, provides policy quotes, answers coverage questions, and assists with urgent claims—all while your team sleeps. No more missed opportunities from travelers calling at 2 AM before a flight.
The AI creates claim tickets automatically, collects all details (policy number, incident description, location, urgency), and routes them to your claims team. Emergency medical or evacuation claims can be escalated immediately to on-call adjusters.
Yes. The system automatically sends confirmation emails and reminder texts before policy consultations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books policy consultations instantly—no back-and-forth emails needed.
After consultations, travelers automatically receive a policy application that's pre-filled with their info from the CRM. The AI guides them through trip details, coverage options, and traveler information. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most systems including Applied Epic, AMS360, Salesforce, and other agency management platforms. All data syncs automatically—leads, consultations, policy applications, and claims.
Absolutely. The AI knows all your coverage options, pricing tiers, policy exclusions, and benefits. It can route calls based on trip type, handle complex multi-destination inquiries, and manage various product lines simultaneously.
The AI handles emergency calls 24/7, verifies policy coverage, and can coordinate with medical assistance providers or evacuation services. For critical situations like medical emergencies or natural disasters, it immediately escalates to your emergency response team.
Pricing is based on your agency size and call volume. Most travel insurance agencies see ROI within the first month from reduced no-shows and increased policy conversions. Contact us for a custom quote.
Stop missing claims at 2 AM. Start securing policies while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."