Every missed call is a lost booking. Every powder day means overwhelmed staff. Frontdesk AI answers calls 24/7, books lessons, handles equipment rentals, and sells lift tickets—all while you focus on the slopes.
For Ski Resorts
Incoming Call...
Guest
"Hi, I need ski lessons for my family of four this Saturday. What's available?"
AI Receptionist
"Perfect! We have a group lesson at 10 AM—2 hours, all skill levels welcome. Shall I reserve four spots?"
✓ Lesson Booked • Saturday 10 AM
You're losing bookings every hour while guests search for lift tickets and lodging. Calls flood in during peak season, guests need immediate help on the mountain, and your front desk can't keep up.
A family searches for lift tickets at 9 PM, calls to book lodging, and gets voicemail. By morning when you check messages, they've already booked with a competing resort that answered immediately.
While you're helping guests check in, twenty more calls flood in. Lift ticket questions, ski lesson bookings, equipment rental inquiries—you can't be everywhere at once. Guests get frustrated waiting, and you lose revenue.
A guest books a ski lesson, then cancels last minute. You send one follow-up email that gets ignored. That's it—they're gone. No rebooking attempt, no recovery campaign, just lost revenue and empty slots on the mountain.
One AI workforce that handles every touchpoint—from first inquiry to booked lift tickets
Guests visit your resort website at any hour. Frontdesk Chat answers instantly, qualifies visitors, shows available lodging and lift ticket options, and books reservations—all without human intervention.
Every call is answered instantly—service requests, booking inquiries, ski school questions. The AI understands context, creates tickets, schedules activities, and escalates to humans only when needed.
When guests abandon bookings, Frontdesk Outbound automatically calls to complete their reservation. The AI references the original chat conversation, knows their preferences, and confirms their stay—all while updating your CRM and booking system.
Every interaction—chat, call, booking, service request—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every guest and inquiry.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-arrival confirmations, reminders, resort guides, and post-stay follow-ups—all orchestrated by Marketing Automation.
Smart booking forms that pre-fill from CRM data and guide guests through completion. When forms are submitted, they automatically trigger outbound automation sequences for confirmation and pre-arrival workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your mountain resort. Each agent handles different tasks—answering calls, booking lessons, handling guest requests. They work together 24/7 to maximize bookings and keep guests happy.
Answers every call instantly—no voicemail, no missed bookings. Handles lift ticket inquiries, books ski lessons and equipment rentals, and creates guest service tickets automatically.
Qualifies vacation leads, shows available lodging and lift ticket packages, answers questions about terrain difficulty and ski conditions instantly. Books lessons and rentals and captures contact info—all through your website chat, 24/7.
Sends personalized lesson confirmations, check-in day reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep guests engaged and drive return visits.
Pre-fills booking forms from CRM data. Guides guests through equipment size selection and skill level assessment. Triggers automation workflows when reservations are submitted.
Automatically reaches out to potential guests at the right time. Makes outbound calls to abandoned bookings, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost reservations and keep vacation planners engaged.
Handles two-way SMS conversations with potential guests and current visitors. Sends lesson confirmations, check-in day reminders, and answers questions about slope conditions and packages via text—98% open rate.
Lets website visitors speak directly to your website about available packages. Click, talk, get answers about lift tickets, lodging availability, and mountain conditions—no typing required. Perfect for mobile users planning ski trips.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed guest data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by package type, and booking status.
Guests don't submit tickets—they just call or text. Your AI recognizes guest issues (broken equipment, lodging concerns, etc.), creates service requests, triages by urgency, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a guest was frustrated, if an equipment issue was reported, if a ski lesson was booked—you know instantly.
Follow one guest from phone call to booked vacation—see how every system works together
Alex calls at 2 AM planning her ski trip. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, ski-in/ski-out preference, $450 budget, March 15th check-in, party of four. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the virtual tour is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and booking forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the virtual tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her ski-in/ski-out search, her $450 budget. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled virtual tour. She loves the lodge. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, the booking form is ready to send, and qualification workflows begin. All happening automatically—you're just showing the property.
Alex just finished the virtual tour. She's at her desk when her phone buzzes. It's a booking form from Frontdesk Forms—already filled with her name, email, and the lodge she just saw. The AI guides her through party size and payment information right on her phone. When she submits it, you're immediately notified. The confirmation process begins automatically—all without you lifting a finger.
Alex's at work, thinking about the ski trip. She has a question about equipment rental. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and booking, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With equipment rental confirmed, Alex completes her booking. The system automatically sends welcome emails, check-in instructions, and lift ticket information. Alex's officially coming to ski.
Alex is packing for her trip. She has questions: "Where do I park?" "Which slopes are best for beginners?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's heater won't turn on. It's 8:30 PM on her first night. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a support ticket, and schedules it for first thing in the morning. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There's a bonfire this Saturday night. Alex gets notified automatically—email, text, or both, your choice. The system sends resort announcements, event reminders, slope condition updates, and weather alerts. Guests stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex books the same lodge for next season. She had an amazing experience—support was always quick, questions were answered instantly, and she loved the bonfire event. The same AI that helped her book the first time kept her happy as a guest. That's the full journey: prospect to guest to returning customer.
Everything you need to know about using Frontdesk for your mountain resort
Yes. The AI answers calls 24/7, checks availability, quotes rates, and books lodging—all while your team sleeps. No more missed bookings at 2 AM when guests are planning their ski trips.
The AI creates service tickets automatically, collects all details (room number, issue description, urgency like broken heaters or equipment requests), and routes them to your operations team. Emergency requests can be escalated immediately.
Yes. The system automatically sends confirmation emails and reminder texts before arrivals. It proactively reaches out to guests with weather updates and resort conditions—increasing guest satisfaction and reducing last-minute cancellations.
Yes. Integrates with your scheduling system to book ski lessons, equipment rentals, spa appointments, and mountain activities. The AI checks real-time availability and confirms bookings instantly—no back-and-forth needed.
The AI handles group inquiries automatically, collecting details about party size, dates, and needs for corporate retreats or ski clubs. It pre-qualifies leads and provides custom quotes before routing high-value bookings to your sales team.
Yes. Frontdesk integrates with most resort management systems including RMS Cloud, Inntopia, Cloudbeds, and others. All data syncs automatically—reservations, guest profiles, activity bookings, and service requests.
Absolutely. The AI knows all your properties, room availability, seasonal rates, and amenities. It can route calls based on location, handle resort-wide inquiries, and manage multiple lodges simultaneously across your mountain.
The AI handles lockouts 24/7, verifies guest identity, and can coordinate with on-site staff or security. For true emergencies like medical issues or severe weather alerts, it immediately escalates to your on-call management team.
Pricing is based on your resort size and call volume. Most resorts see ROI within the first season from increased bookings and reduced missed opportunities. Contact us for a custom quote.
Stop missing bookings at 2 AM. Start filling rooms while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."