Every missed call is a lost client. Every open slot costs revenue. Frontdesk AI answers calls 24/7, books consultations, handles family inquiries, and schedules care—all while your team sleeps.
For Senior Care Agencies
Incoming Call...
Family Member
"Hi, I'm looking for in-home care for my mother. Do you have availability this week?"
AI Receptionist
"Yes! We have openings for weekday care. I can schedule a free consultation to discuss her needs. Would tomorrow at 10 AM work?"
✓ Consultation Booked • Tomorrow 10 AM
Families call in crisis at 10 PM and get voicemail. No-shows waste your caregivers' time, and your staff can't handle the constant inquiries while coordinating care.
A daughter searches for care for her father at 9 PM, calls, and gets voicemail. By the time you check messages in the morning, she's already scheduled a consultation with a competitor who answered.
While you're conducting an assessment, five more calls come in. Care plan updates, consultation requests, billing questions—you can't be everywhere at once. Families get frustrated waiting, and you lose opportunities.
You clear your schedule, prepare the care assessment, and show up. They don't. You send one follow-up email that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and a caregiver sitting idle.
One AI workforce that handles every touchpoint—from first inquiry to care enrollment
Families visit your senior care website at any hour. Frontdesk Chat answers instantly, qualifies care needs, discusses available services, and books consultations—all without human intervention.
Every call is answered instantly—care inquiries, family questions, service requests. The AI understands context, creates care tickets, schedules consultations, and escalates to staff only when needed.
When consultations no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original chat conversation, knows their care needs, and books a new consultation—all while updating your CRM and calendar.
Every interaction—chat, call, consultation, care request—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every inquiry and resident family.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-consultation confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart enrollment applications that pre-fill from CRM data and guide families through completion. When forms are submitted, they automatically trigger outbound automation sequences for assessment and care plan workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your senior care agency. Each agent handles different tasks—answering calls, scheduling home assessments, handling care inquiries. They work together 24/7 to fill your client roster faster.
Answers every call instantly—no voicemail, no missed consultations. Handles care inquiries, schedules home assessments, and documents family concerns automatically.
Qualifies family inquiries, explains care service levels and pricing, answers questions about availability and caregiver qualifications instantly. Books home assessments and captures contact info—all through your website chat, 24/7.
Sends personalized assessment confirmations, care plan reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep families engaged throughout their care journey.
Pre-fills client intake forms from CRM data. Guides families through medical history and care needs assessment. Triggers automation workflows when submitted.
Automatically reaches out to families at the right time. Makes outbound calls to missed appointments, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost leads and keep families engaged throughout their care decision.
Handles two-way SMS conversations with families and current clients. Sends assessment confirmations, care plan reminders, and answers questions about services and availability via text—98% open rate.
Lets website visitors speak directly to your website about care services. Click, talk, get answers about pricing, caregiver qualifications, and service availability—no typing required. Perfect for mobile users researching care options.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed family and client data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by family, care level, and inquiry status.
Families don't submit support tickets—they just call or text. Your AI recognizes care concerns (medication questions, scheduling changes, etc.), creates tasks, triages by urgency, and notifies the right care coordinator automatically.
Watches every conversation and alerts you when it matters. If a family expressed urgency, if a care concern was reported, if an assessment was booked—you know instantly.
Follow one family from first call to signed agreement—see how every system works together
Alex calls at 2 AM. Her dad just fell—she needs help now. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, father's age, daily care needs, urgent timeline. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the assessment is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and intake forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex got called into work unexpectedly. She completely forgot about the assessment. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her father's needs, the urgent timeline. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at the hospital. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled assessment. Her father is a great fit. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-assessment follow-up emails get queued, the service agreement form is ready to send, and care plan workflows begin. All happening automatically—you're just focusing on the family.
Alex just finished the assessment. She's walking to her car when her phone buzzes. It's a service agreement from Frontdesk Forms—already filled with her name, email, and her father's information. The AI guides her through medical history and emergency contacts right on her phone. When she submits it, you're immediately notified. The onboarding process begins automatically—all without you lifting a finger.
Alex is at work, thinking about her dad's first day of care. She has a question about what to prepare. She calls. The AI answers instantly, recognizes her from your CRM, remembers her assessment and service agreement, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
Alex finalizes everything and signs the service agreement. The system automatically sends welcome emails, care schedule details, and caregiver introduction. Her father's care officially begins.
Care has been going well for two weeks. Alex has questions: "Can we adjust tomorrow's schedule?" "What time will the caregiver arrive?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's father needs additional support with bathing. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the need, creates a care adjustment request, and schedules a coordinator call for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes what's needed, and it's handled.
Every week, Alex receives an automated care report. Updates on her father's wellbeing, medication adherence, activity levels, and caregiver notes. She gets notified automatically—email, text, or both, your choice. The system sends care updates, schedule changes, billing notices, and important announcements. Families stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex renews. Her father has thrived with consistent care—his health improved, he's more active, and the family has peace of mind. Questions were answered instantly, schedule changes were seamless, and she felt supported every step. The same AI that helped her find care kept the family informed and connected. That's the full journey: inquiry to client to renewal.
Everything you need to know about using Frontdesk for your senior care agency
Yes. The AI answers calls 24/7, addresses family questions, explains care services, checks caregiver availability, and schedules consultations—all while your team rests. No more missed inquiries from worried families calling late at night.
The AI creates care requests automatically, collects all details (client name, type of need, urgency level), and routes them to your care coordinators. Emergency situations can be escalated immediately to on-call staff.
Yes. The system automatically sends confirmation emails and reminder texts before consultations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed meetings with families.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books consultations instantly—no back-and-forth emails needed with busy families.
After consultations, families automatically receive an intake form that's pre-filled with their information from the CRM. The AI guides them through care needs, medical history, and insurance verification. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most systems including ClearCare, AlayaCare, WellSky, and others. All data syncs automatically—family inquiries, consultations, intake forms, and care requests.
Absolutely. The AI knows all your service areas, caregiver availability, care plans, and specializations. It can route calls based on location, handle agency-wide inquiries, and manage multiple territories simultaneously.
The AI handles caregiver call-outs 24/7, verifies replacement availability, and can coordinate with backup caregivers or on-call staff. For true emergencies with clients, it immediately escalates to your emergency response team.
Pricing is based on your agency size and call volume. Most senior care agencies see ROI within the first month from reduced no-shows and increased client enrollments. Contact us for a custom quote.
Stop missing care inquiries at 2 AM. Start booking consultations while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."