Every empty bed costs money. Every missed call is a lost admission. Frontdesk AI answers calls 24/7, schedules assessments, handles family inquiries, and coordinates intakes—all while your team sleeps.
For Residential Treatment Centers
Incoming Call...
Family Member
"Hi, my daughter needs help. Do you have any beds available for admission?"
AI Receptionist
"Yes, we have availability in our adolescent program. I can schedule an assessment with our clinical team. Would tomorrow at 10 AM work?"
✓ Assessment Scheduled • Tomorrow 10 AM
Families in crisis call at 2 AM seeking help. Beds sit empty while admission staff can't keep up. When families call, every minute matters—and you're losing them to competitors who answer first.
A desperate parent researches your facility at midnight, calls seeking immediate help, and gets voicemail. By the time your admissions team checks messages in the morning, they've already admitted their child to a facility that answered.
While conducting an intake assessment, five more families call. Insurance verifications, clinical consultations, family inquiries—your team can't handle everything at once. Desperate families wait on hold, get frustrated, and call your competitor instead.
Your clinical team blocks off time, prepares intake paperwork, and the family never arrives. You send one follow-up call that goes to voicemail. That's it—they're gone to another facility. No second chance, no recovery, just wasted clinical hours and another empty bed.
One AI workforce that handles every touchpoint—from first call to completed admission
Families visit your facility website at any hour searching for help. Frontdesk Chat answers instantly, provides compassionate support, explains your programs, and schedules assessments—all without human intervention.
Every call is answered instantly—crisis inquiries, family questions, insurance verification, admission requests. The AI provides compassionate support, understands urgent situations, routes to clinical staff when needed, and escalates emergencies appropriately.
When families miss scheduled assessments, Frontdesk Outbound automatically calls with compassion to reschedule. The AI references the original conversation, understands their concerns, and books a new assessment—all while updating your admissions system and calendar.
Every interaction—chat, call, assessment, insurance inquiry—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every inquiry and patient journey.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate compassionate follow-ups, assessment reminders, and support sequences based on each family's unique situation and engagement.
Coming Soon: Automatically send personalized, compassionate emails at optimal times. Pre-assessment confirmations, reminders, supportive follow-ups, and family support sequences—all orchestrated by Marketing Automation.
Smart admission applications and intake forms that pre-fill from CRM data and compassionately guide families through completion. When forms are submitted, they automatically trigger clinical review workflows and insurance verification sequences.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your facility. Each agent handles different tasks—answering calls, scheduling assessments, handling patient inquiries. They work together 24/7 to help more families get the care they need faster.
Answers every call instantly—no voicemail, no missed families in crisis. Handles admission inquiries, schedules clinical assessments, and captures insurance information automatically.
Qualifies families seeking treatment, explains program types and treatment modalities, answers questions about insurance coverage and admission timelines instantly. Schedules clinical assessments and captures contact info—all through your website chat, 24/7.
Sends personalized assessment confirmations, admission reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep families engaged throughout their treatment journey.
Pre-fills patient intake forms from CRM data. Guides families through medical history, behavioral concerns, and insurance verification. Triggers automation workflows when submitted.
Automatically reaches out to families at the right time. Makes outbound calls to assessment no-shows, sends personalized SMS check-ins, and emails nurturing sequences. Coordinates all outbound channels to support families through the admission process and keep them engaged.
Handles two-way SMS conversations with families and current patients. Sends assessment confirmations, admission reminders, and answers questions about program types and insurance coverage via text—98% open rate.
Lets website visitors speak directly to your website about treatment programs. Click, talk, get answers about insurance coverage, treatment modalities, and admission timelines—no typing required. Perfect for families in crisis browsing on mobile.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed patient and family data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by program, patient status, and admission stage.
Families don't submit tickets—they just call or text. Your AI recognizes patient concerns (medication questions, behavioral incidents, family visit requests), creates support tickets, triages by urgency, and notifies the right clinical staff automatically.
Watches every conversation and alerts you when it matters. If a family was in crisis, if a patient concern was reported, if a clinical assessment was scheduled—you know instantly.
Follow one family from crisis call to admission—see how every system works together
Alex calls at 2 AM about her teenage daughter. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, daughter Emma's age and concerns, insurance verification, preferred timeline. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 10 AM, and books it. Instant confirmation—no waiting.
The moment the assessment is scheduled, the system springs into action. Confirmation emails, reminder texts, follow-ups, and intake forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and knows what to bring. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is dealing with a family emergency. She completely forgot about the assessment. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, Emma's concerns, her insurance verification. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just got through the family emergency. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule Emma's assessment?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex and Emma show up for the rescheduled assessment. The clinical team completes the evaluation and Emma qualifies for residential treatment. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: admission paperwork gets queued, insurance verification begins, and intake workflows activate. All happening automatically—you're just focused on clinical care.
Alex just finished the assessment. She's walking to her car when her phone buzzes. It's the admission paperwork from Frontdesk Forms—already filled with her name, email, and Emma's information. The AI guides her through medical history and insurance details right on her phone. When she submits it, you're immediately notified. The admission process begins automatically—all without you lifting a finger.
Alex is at work, thinking about Emma's admission. She has a question about what Emma can bring to the facility. She calls. The AI answers instantly, recognizes her from your CRM, remembers Emma's assessment and admission paperwork, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all paperwork complete and insurance verified, Emma checks in and begins treatment. The system automatically sends welcome messages, treatment schedules, and family communication guidelines. Emma's officially starting her healing journey.
Emma's been in treatment for two weeks. Alex has questions: "What are the visiting hours?" "Can I send Emma care packages?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex wants an update on Emma's progress. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the request, creates a clinical update ticket, and schedules a call with Emma's therapist for Monday morning. Alex doesn't have to wait for business hours or leave messages. She just asks, and it's handled.
There's a family therapy session this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends program updates, therapy session reminders, treatment progress notifications, and community news. Families stay informed without you sending individual messages. Everything happens automatically.
Six months later, Emma successfully completes her residential treatment. Alex had a great experience—questions were answered instantly, progress updates were regular, and she felt supported throughout Emma's journey. The same AI that helped her through the crisis kept her informed and engaged as a family member. That's the full journey: crisis call to assessment to treatment to completion.
Everything you need to know about using Frontdesk for your treatment center
Yes. The AI answers calls 24/7, pre-screens families, gathers insurance information, and schedules clinical assessments—all while your team sleeps. No more missed crisis calls at 2 AM.
The AI collects all details compassionately (patient concerns, family questions, urgency level), and routes them to your clinical team or family liaisons. Crisis situations can be escalated to on-call staff immediately.
Yes. The system automatically sends confirmation emails and reminder texts before scheduled assessments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed clinical assessments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books clinical assessments instantly—no back-and-forth emails needed.
After assessments, families automatically receive intake paperwork that's pre-filled with their info from the CRM. The AI guides them through insurance verification and medical history. When submitted, your admissions team is notified immediately.
Yes. Frontdesk integrates with most EHR systems including Kipu, Qualifacts, AdvancedMD, and others. All data syncs automatically—inquiries, assessments, admissions, and family communications.
Absolutely. The AI knows all your treatment programs, bed availability, specialties, and insurance accepted. It can route calls based on facility, handle multi-location inquiries, and manage multiple treatment centers simultaneously.
The AI handles crisis inquiries 24/7 with compassion, gathers critical safety information, and can coordinate with your clinical team. For true emergencies requiring immediate intervention, it escalates to your on-call clinicians instantly.
Pricing is based on your facility size and call volume. Most treatment centers see ROI within the first month from reduced no-shows and increased admission conversions. Contact us for a custom quote.
Stop missing crisis calls at 2 AM. Start scheduling assessments while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."