Every empty appointment slot costs money. Every missed call is a lost patient. Frontdesk AI answers calls 24/7, schedules appointments, handles insurance questions, and confirms sessions—all while your team focuses on patient care.
For Physical Therapy Clinics
Incoming Call...
Patient
"Hi, I need physical therapy for my lower back pain. Do you have any openings this week?"
AI Receptionist
"Absolutely! We have Thursday at 2 PM or Friday at 10 AM available. Which works better for you?"
✓ Appointment Scheduled • Thu 2 PM
You're losing patients every day your schedule has gaps. Patients call after hours, no-shows waste your therapists' time, and your front desk can't keep up. There's a better way.
Someone's doctor refers them at 6 PM, they call, and get voicemail. By the time you check messages in the morning, they've already booked with another clinic that answered immediately.
While you're treating a patient, three more calls come in. Insurance verifications, appointment requests, cancellation requests—you can't be everywhere at once. Patients get frustrated waiting, and you lose bookings.
Your therapist clears their schedule, preps the treatment room, and waits. The patient doesn't show up. You send one follow-up text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and lost revenue.
One AI workforce that handles every touchpoint—from first call to booked appointment
Patients visit your clinic website at any hour. Frontdesk Chat answers instantly, qualifies their condition, checks therapist availability, and books appointments—all without human intervention.
Every call is answered instantly—appointment requests, cancellations, insurance questions, treatment inquiries. The AI understands context, updates schedules, verifies insurance, and escalates to staff only when needed.
When patients no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their injury history and insurance details, and books a new appointment—all while updating your practice management system.
Every interaction—chat, call, appointment, insurance verification—automatically creates and updates patient profiles in your CRM. No manual data entry. No missed information. One complete view of every patient journey.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate appointment reminders, treatment plan follow-ups, and reactivation sequences based on patient behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-appointment confirmations, exercise instructions, treatment plan updates, and reactivation sequences—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from CRM data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for insurance verification and appointment confirmation workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your practice. Each agent handles different tasks—answering calls, booking appointments, handling patient inquiries. They work together 24/7 to keep your schedule full and patients happy.
Answers every call instantly—no voicemail, no missed appointments. Handles patient inquiries, books therapy sessions, verifies insurance, and answers questions about treatment plans automatically.
Qualifies new patient leads, answers questions about therapy services, insurance coverage, and treatment duration instantly. Books initial evaluations and captures contact info—all through your website chat, 24/7.
Sends personalized appointment confirmations, exercise reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep patients engaged in their recovery journey.
Pre-fills patient intake forms from CRM data. Guides new patients through medical history, injury details, and insurance information. Triggers automation workflows when submitted for faster initial evaluations.
Automatically reaches out to patients at the right time. Makes outbound calls to missed appointments, sends personalized SMS appointment reminders, and emails post-therapy check-ins. Coordinates all outbound channels to improve attendance and patient outcomes.
Handles two-way SMS conversations with patients. Sends appointment confirmations, exercise reminders, and answers questions about therapy sessions, paperwork, and insurance via text—98% open rate.
Lets website visitors speak directly to your website about therapy services. Click, talk, get answers about treatment options, insurance coverage, and appointment availability—no typing required. Perfect for patients recovering from injuries browsing on mobile.
Automatically updates your Frontdesk CRM with every patient interaction. All your AI agents feed patient data in real-time—no manual imports, no data entry. Every call, text, and appointment is organized by patient status, treatment plan, and appointment history.
Patients don't submit requests—they just call or text. Your AI recognizes administrative needs (insurance verification, equipment requests, prescription renewals), creates tasks, prioritizes by urgency, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a patient expressed concern about treatment progress, if an appointment was cancelled, if a new evaluation was booked—you know instantly.
Follow one patient from phone call to completed treatment—see how every system works together
Alex calls at 2 AM with severe back pain. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, lower back pain complaint, insurance details, preferred appointment times. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Wednesday at 10 AM, and books it. Instant confirmation—no waiting.
The moment the appointment is booked, the system springs into action. Confirmation emails, reminder texts, intake forms, and pre-visit instructions—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Tuesday. No one had to remember to send it.
Wednesday morning, Alex is stuck in traffic. She completely forgot about the appointment. You're with another patient, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her lower back pain complaint, her insurance details. Recovery calls get scheduled automatically. Follow-up texts are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her workday. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you yesterday. Would you like to reschedule your evaluation?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled evaluation. Dr. Martinez assesses her back pain and recommends a treatment plan. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: treatment plan summaries get emailed, follow-up appointment reminders are scheduled, and home exercise instructions are sent. All happening automatically—you're just focusing on patient care.
Alex just finished her evaluation. She's walking to her car when her phone buzzes. It's an intake form from Frontdesk Forms—already filled with her name, email, and complaint details. The AI guides her through medical history and insurance verification right on her phone. When she submits it, you're immediately notified. The treatment plan process begins automatically—all without you lifting a finger.
Alex's at work, thinking about her treatment plan. She has a question about her home exercises. She calls. The AI answers instantly, recognizes her from your CRM, remembers her evaluation and intake form, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
After 6 weeks of physical therapy sessions, Alex completes her treatment plan. Her back pain is gone. The system automatically sends discharge instructions, wellness tips, and follow-up care reminders. Alex is ready to get back to her active lifestyle.
Alex is at home doing her maintenance exercises. She has questions: "How often should I do these stretches?" "When can I start running again?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex notices some discomfort returning in her lower back. It's 6:45 PM on a Friday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, schedules a follow-up evaluation, and notifies you. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There's a free wellness workshop this Saturday on injury prevention. Alex gets notified automatically—email, text, or both, your choice. The system sends clinic announcements, event reminders, health tips, and community news. Patients stay informed without you sending individual messages. Everything happens automatically.
Six months later, Alex schedules a preventive care check-in. She had an amazing experience—questions were answered instantly, appointments were easy to schedule, and she felt supported throughout her recovery. The same AI that helped her book that first 2 AM call kept her engaged as a patient. That's the full journey: first call to treatment to long-term wellness.
Everything you need to know about using Frontdesk AI receptionist for your physical therapy clinic
Yes. The AI answers calls 24/7, collects patient information, checks therapist availability, and books appointments—all while your staff is off the clock. No more missed opportunities at 9 PM when patients finally have time to call.
The AI collects insurance information automatically during scheduling, including provider name, policy number, and group ID. It flags patients who need pre-authorization and routes them to your billing team for verification before their first visit.
Yes. The system automatically sends confirmation emails and reminder texts before appointments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed sessions and keeping your therapists' schedules full.
Yes. Integrates with major EMR/practice management systems including WebPT, Clinicient, and Raintree. The AI checks real-time therapist availability and books appointments instantly—no double-booking or manual data entry needed.
After booking, new patients automatically receive intake forms and HIPAA documentation via text or email. The AI collects injury details, medical history, and referral information. When submitted, your therapists are notified and can review before the appointment.
Yes. Frontdesk integrates with most EMR and practice management systems including WebPT, Clinicient, Raintree, TheraOffice, and others. All data syncs automatically—patients, appointments, intake forms, and insurance information.
Absolutely. The AI knows all your clinic locations, therapist specialties, availability, and services offered. It can route calls based on location preference, handle multi-clinic inquiries, and manage scheduling across your entire network simultaneously.
The AI handles prescription refill requests by collecting patient information and forwarding to the appropriate therapist. For doctor referrals, it verifies patient details and ensures all required documentation is collected before the appointment.
Pricing is based on your clinic size and call volume. Most physical therapy clinics see ROI within the first month from reduced no-shows, increased appointment bookings, and freed-up front desk time. Contact us for a custom quote.
Stop missing appointments at 2 AM. Start booking patients while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."