Every missed call is a lost patient. Every unanswered refill request sends customers to chain pharmacies. Frontdesk AI answers calls 24/7, schedules consultations, processes refill requests, and handles questions—all while your team focuses on patient care.
For Independent Pharmacies
Incoming Call...
Patient
"Hi, I need to refill my blood pressure medication. Is it ready?"
AI Receptionist
"I've processed your refill request. It will be ready in 30 minutes. Would you like a text when it's ready for pickup?"
✓ Refill Processed • Ready Soon
You're losing customers every day when phones go unanswered. Patients call during lunch rush, insurance questions pile up, and your team can't keep up with prescription transfers while serving the counter.
A patient calls to transfer their prescriptions at 5:30 PM, gets voicemail, and goes to the chain pharmacy down the street instead. By the time you check messages in the morning, you've lost a lifetime customer.
While you're filling prescriptions, three more calls come in. Refill requests, insurance questions, vaccination appointments—you can't be at the counter and on the phone simultaneously. Customers get frustrated waiting, and you lose business.
You schedule a medication therapy management consultation, clear time in your schedule, and prepare the patient's file. They don't show. You send one follow-up call that goes to voicemail. That's it—they're gone, and you've lost billable time and patient care opportunities.
One AI workforce that handles every touchpoint—from first call to filled prescription
Patients visit your pharmacy website at any hour. Frontdesk Chat answers instantly, checks prescription status, schedules consultations, and answers medication questions—all without human intervention.
Every call is answered instantly—refill requests, medication inquiries, insurance questions. The AI understands context, processes refills, schedules consultations, and escalates to pharmacists only when needed.
When patients miss vaccination appointments, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their medication history, and books a new appointment—all while updating your pharmacy system and calendar.
Every interaction—chat, call, vaccination appointment, refill request—automatically creates and updates patient profiles in your system. No manual data entry. No missed information. One complete view of every patient and their medication history.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate refill reminders, vaccination campaigns, and health screening outreach based on medication history and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Refill reminders, vaccination campaigns, health screening invitations, and medication adherence sequences—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from pharmacy system data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for medication counseling and health screening workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your pharmacy. Each agent handles different tasks—answering calls, managing refill requests, handling prescription inquiries. They work together 24/7 to serve your patients better.
Answers every call instantly—no voicemail, no missed refills. Handles prescription inquiries, transfers calls to pharmacists when needed, and schedules consultations automatically.
Assists patients on your website, answers questions about pharmacy services, medication availability, and insurance acceptance instantly. Schedules vaccination appointments and captures patient info—all through your website chat, 24/7.
Sends personalized vaccination appointment confirmations, prescription ready notifications, and follow-up reminders automatically. Coordinates with Marketing Automation to send at the right time to keep patients engaged.
Pre-fills new patient intake forms from patient data. Guides patients through insurance information and medication history. Triggers automation workflows when submitted.
Automatically reaches out to patients at the right time. Makes outbound calls for medication adherence reminders, sends personalized SMS follow-ups for refill reminders, and emails wellness program notifications. Coordinates all outbound channels to improve patient care and keep patients engaged.
Handles two-way SMS conversations with patients. Sends prescription ready notifications, vaccination appointment reminders, and answers questions about medication instructions via text—98% open rate.
Lets website visitors speak directly to your website about pharmacy services. Click, talk, get answers about prescription status, store hours, and immunization availability—no typing required. Perfect for mobile users checking medication information.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed patient data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by patient profile, refill status, and consultation history.
Patients don't submit requests—they just call or text. Your AI recognizes patient needs (prescription transfer, medication questions, vaccine scheduling, etc.), creates tasks, prioritizes by urgency, and notifies the right pharmacy staff automatically.
Watches every conversation and alerts you when it matters. If a patient had an urgent medication concern, if an adverse reaction was reported, if a vaccination appointment was booked—you know instantly.
Follow one customer from phone call to prescription pickup—see how every system works together
Alex calls during afternoon rush. The AI answers instantly—no hold music, no missed call.
As Alex talks, the AI captures everything: name, phone, medication details, refill request, preferred pickup time. Saved to CRM automatically—no forms, no typing.
Alex needs a quick consultation with the pharmacist. The AI checks your calendar, finds tomorrow at 3 PM, and books it. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation texts, reminder messages, follow-ups, and pickup notifications—all happening automatically.
Alex's phone buzzes. It's a confirmation text from your pharmacy—sent automatically by the AI Text Agent (coming soon). She reads it, feels reassured, and goes back to work. Meanwhile, a reminder text is already scheduled for tomorrow morning. No one had to remember to send it.
Tomorrow afternoon, Alex is stuck in a meeting. She completely forgot about the consultation. You're behind the counter, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the afternoon phone call, her medication needs, her preferred pickup time. Recovery calls get scheduled automatically. Follow-up messages are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just got home from work. She answers. The AI remembers their entire conversation from yesterday. "Hi Alex, I noticed we missed you yesterday for your consultation. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. Your pharmacist answers all her questions about the medication. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: pickup reminder texts get queued, medication information is ready to send, and refill reminders begin. All happening automatically—you're just helping the customer.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a patient information update form from Frontdesk Forms—already filled with her name, phone, and current medication. The AI guides her through insurance and allergy information right on her phone. When she submits it, you're immediately notified. The system updates automatically—all without you lifting a finger.
Alex is running errands, thinking about picking up her prescription. She has a question about your hours. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and information update, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered, Alex picks up her prescription. The system automatically sends medication instructions, refill reminders, and follow-up care information. Alex's officially taken care of.
Alex has been taking her medication for two weeks. She has questions: "Is dizziness normal?" "Should I take it with food?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through paperwork.
Alex is running low on her medication. It's Sunday afternoon. She can call, text, or chat—whichever she prefers. The AI answers instantly, processes the refill request, checks with her doctor's office, and confirms it'll be ready Monday. Alex doesn't have to wait for business hours or fill out forms. She just asks, and it's handled.
It's flu season. Alex gets notified automatically—text or email, your choice. The system sends health screening reminders, flu shot announcements, medication recalls, and wellness updates. Patients stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex is a loyal customer. She had a great experience—questions were always answered instantly, refills were easy, and she felt supported. The same AI that helped her with her first call kept her happy as a regular patient. That's the full journey: first call to loyal customer to community advocate.
Everything you need to know about using Frontdesk for your independent pharmacy
Yes. The AI answers calls 24/7, handles refill requests, checks prescription status, and schedules consultations—all while your team is closed. No more missed refills or frustrated customers at 9 PM.
The AI collects prescription details automatically, verifies patient information, checks refill availability, and routes requests to your pharmacy team. Urgent prescriptions can be flagged for immediate attention.
Yes. The system automatically sends confirmation emails and reminder texts before pharmacist consultations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books medication reviews, immunizations, and consultations instantly—no back-and-forth calls needed.
The AI can answer common insurance questions, collect insurance information from new customers, and route complex coverage questions to your pharmacy staff. It ensures all details are captured before processing prescriptions.
Yes. Frontdesk integrates with most pharmacy management systems including QS/1, PioneerRx, Liberty Software, and others. All data syncs automatically—patient information, refill requests, appointments, and inquiries.
Absolutely. The AI knows all your locations, hours, services offered, and pharmacist availability. It can route calls based on location, handle chain-wide inquiries, and manage multiple stores simultaneously.
The AI handles urgent refill requests 24/7, verifies patient identity, and can coordinate with on-call pharmacists. For true emergencies, it immediately escalates to your pharmacist on duty.
Pricing is based on your pharmacy size and call volume. Most independent pharmacies see ROI within the first month from improved customer service and increased prescription fulfillment. Contact us for a custom quote.
Stop missing prescription refill calls after hours. Start serving patients while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."