Every empty appointment slot costs money. Every missed call is a lost patient. Frontdesk AI answers calls 24/7, books evaluations, handles appointment requests, and schedules sessions—all while your team sleeps.
For Occupational Therapy
Incoming Call...
Patient
"Hi, I need an initial evaluation for my son. Do you have any openings this week?"
AI Receptionist
"Yes! We have Thursday at 10 AM or Friday at 2 PM available with Alex. Would you like to book one of those times?"
✓ Evaluation Booked • Thursday 10 AM
You're losing patients every day while your phone rings off the hook. Parents call during sessions, no-shows waste your time, and your front desk can't keep up. There's a better way.
A parent gets a referral at 8 PM, calls to schedule an evaluation, and gets voicemail. By the time you check messages in the morning, they've already booked with another practice that answered immediately.
While you're in session with a patient, three more calls come in. Insurance questions, evaluation requests, scheduling changes—you can't be everywhere at once. Families get frustrated waiting, and you lose them to competitors.
You block off 90 minutes, prepare materials, and wait. They don't show. You send one follow-up text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and another empty slot on your schedule.
One AI workforce that handles every touchpoint—from first call to completed evaluation
Patients visit your website at any hour. Frontdesk Chat answers instantly, qualifies needs, explains services, and books evaluations—all without human intervention.
Every call is answered instantly—appointment requests, insurance questions, therapy inquiries. The AI understands context, schedules sessions, verifies insurance, and escalates to therapists only when needed.
When patients no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their therapy needs, and books a new session—all while updating your practice management system.
Every interaction—chat, call, evaluation, session—automatically creates and updates patient profiles in your CRM. No manual data entry. No missed information. One complete view of every patient's therapy journey.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate follow-ups, appointment reminders, and nurturing sequences based on treatment progress and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-evaluation confirmations, session reminders, home exercise programs, and re-engagement sequences—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from CRM data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for insurance verification and treatment planning.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your occupational therapy practice. Each agent handles different tasks—answering calls, booking evaluations, handling appointment requests. They work together 24/7 to keep your schedule full and patients engaged.
Answers every call instantly—no voicemail, no missed appointments. Handles patient inquiries, books initial evaluations, and schedules therapy sessions automatically.
Qualifies patient leads, explains therapy services and specialties, answers questions about treatment approaches and insurance coverage instantly. Books initial evaluations and captures contact info—all through your website chat, 24/7.
Sends personalized evaluation confirmations, session reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep patients engaged and progressing through their treatment plan.
Pre-fills patient intake forms from CRM data. Guides new patients through medical history and insurance verification. Triggers automation workflows when submitted for seamless onboarding.
Automatically reaches out to patients at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups for re-engagement, and emails care plan updates. Coordinates all outbound channels to recover missed appointments and keep patients engaged in their therapy journey.
Handles two-way SMS conversations with prospective and current patients. Sends session confirmations, home exercise program reminders, and answers questions about therapy services via text—98% open rate.
Lets website visitors speak directly to your website about therapy services. Click, talk, get answers about treatment approaches, availability, and insurance acceptance—no typing required. Perfect for mobile users researching occupational therapy options.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed patient and inquiry data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by patient status, referral source, and treatment progress.
Patients don't submit requests—they just call or text. Your AI recognizes administrative needs (prescription refills, insurance questions, equipment orders, etc.), creates tasks, prioritizes by urgency, and notifies the right staff member automatically.
Watches every conversation and alerts you when it matters. If a patient expressed concern, if an urgent need was reported, if an evaluation was booked—you know instantly.
Follow one patient from phone call to completed treatment—see how every system works together
Alex calls at 2 AM after a car accident left her with a hand injury. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, hand injury, insurance carrier, injury date. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Friday at 10 AM, and books it. Instant confirmation—no waiting.
The moment the evaluation is booked, the system springs into action. Confirmation emails, reminder texts, intake forms, and insurance verification—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Thursday. No one had to remember to send it.
Friday morning, Alex is stuck in traffic from an unexpected accident. She completely forgot to call ahead about the appointment. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her hand injury, her insurance. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Friday. Would you like to reschedule?" Alex apologizes and says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled evaluation. You complete the assessment and recommend a 6-week treatment plan. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: treatment plan emails get sent, therapy session scheduling begins, and home exercise program forms are ready. All happening automatically—you're just focusing on patient care.
Alex just finished the evaluation. She's walking to her car when her phone buzzes. It's an intake form from Frontdesk Forms—already filled with her name, email, and condition. The AI guides her through medical history and insurance verification right on her phone. When she submits it, you're immediately notified. The treatment process begins automatically—all without you lifting a finger.
Alex is at work, thinking about her home exercise program. She has a question about proper technique. She calls. The AI answers instantly, recognizes her from your CRM, remembers her evaluation and treatment plan, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
After 6 weeks of therapy, Alex has full function back in her hand. She's discharged from care. The system automatically sends discharge instructions, home maintenance exercises, and patient satisfaction surveys. Alex is officially healed.
Four months later, Alex overdid it at the gym and her hand is sore again. She has questions: "Should I ice or heat?" "Can I come in for a tune-up session?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through old emails.
Alex's work meeting got moved to Thursday afternoon. It's 8:30 PM on a Tuesday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands her need to reschedule, checks availability, and moves her appointment to Friday morning. Alex doesn't have to wait for business hours or leave a voicemail. She just describes the situation, and it's handled.
Your practice is hosting a free fall wellness workshop on injury prevention. Alex gets notified automatically—email, text, or both, your choice. The system sends practice announcements, workshop reminders, clinic updates, and wellness tips. Patients stay informed without you sending individual messages. Everything happens automatically.
Six months later, Alex's coworker Marcus mentions his shoulder pain. Alex immediately recommends your practice. She had an amazing experience—questions were answered instantly at any hour, appointments were easy to schedule, and she felt truly cared for. The same AI that helped her recover kept her engaged as a patient. That's the full journey: prospect to patient to referral source.
Everything you need to know about using Frontdesk for your occupational therapy practice
Yes. The AI answers calls 24/7, schedules therapy sessions, verifies insurance, and books evaluations—all while your team is out of the office. No more missed patient opportunities at 7 PM.
The AI collects insurance information automatically, gathers policy numbers, verifies coverage details, and creates patient records. Urgent cases requiring prior authorization can be flagged immediately for your billing team.
Yes. The system automatically sends confirmation emails and reminder texts before therapy sessions. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books therapy sessions instantly—no back-and-forth phone tag needed.
After scheduling, patients automatically receive intake forms that are pre-filled with their information. The AI guides them through medical history, current conditions, and therapy goals. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most EMR systems including WebPT, Clinicient, TheraOffice, and others. All data syncs automatically—patients, appointments, intake forms, and documentation notes.
Absolutely. The AI knows all your therapists, their specialties, availability, and treatment locations. It can route calls based on condition type, handle multi-clinic inquiries, and manage multiple locations simultaneously.
The AI handles cancellations 24/7, verifies patient identity, and immediately offers alternative appointment times. It fills your schedule by contacting waitlist patients when slots open up, maximizing your therapist utilization.
Pricing is based on your practice size and call volume. Most occupational therapy practices see ROI within the first month from reduced no-shows and increased patient bookings. Contact us for a custom quote.
Stop missing appointment requests at 2 AM. Start booking patients while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."