Every empty appointment slot costs money. Every missed call is a lost client. Frontdesk AI answers calls 24/7, books sessions, handles appointment requests, and schedules consultations—all while you focus on patient care.
For Mental Health Therapy
Incoming Call...
New Client
"Hi, I'm looking for anxiety counseling. Do you have any evening appointments available?"
AI Receptionist
"Yes! Alex has openings on Tuesday and Thursday at 6 PM. She specializes in anxiety treatment. Would you like to book an initial consultation?"
✓ Session Booked • Tuesday 6 PM
Someone in crisis calls at 9 PM and gets voicemail. Clients miss appointments without follow-up, and your front desk can't keep up with intake calls. People who need help slip through the cracks.
Someone finally decides to seek help and calls at 8 PM. They get voicemail. By the time you check messages the next morning, they've already scheduled with another therapist who answered right away.
While you're in session, five calls come in. New client inquiries, insurance questions, appointment changes, crisis calls—your receptionist can't handle it all. Potential clients get frustrated waiting, and you lose opportunities to help.
You keep the session time open, prepare notes, and wait. They don't show up. You send one follow-up text that gets ignored. That's it—they're gone. No second chance to help them, just lost time and an empty appointment slot.
One AI workforce that handles every touchpoint—from first inquiry to scheduled appointment
Potential clients visit your therapy practice website at any hour. Frontdesk Chat answers instantly, conducts compassionate intake screening, shows therapist availability, and books appointments—all without human intervention.
Every call is answered instantly—appointment requests, rescheduling, insurance questions, crisis screening. The AI understands context with compassion, schedules sessions, handles urgent situations appropriately, and escalates to clinicians only when needed.
When clients miss appointments, Frontdesk Outbound automatically calls with compassion to reschedule. The AI references the original intake conversation, understands their therapy goals, and books a new session—all while updating your practice management system and calendar.
Every interaction—chat, call, session, intake form—automatically creates and updates client profiles in your CRM. No manual data entry. No missed information. One complete view of every client and their therapeutic journey.
Orchestrate the entire client journey across email, voice, SMS, and web. Automatically coordinate appointment reminders, session preparation messages, and care coordination sequences based on client engagement and treatment progress.
Coming Soon: Automatically send compassionate, personalized emails at optimal times. Session confirmations, preparation reminders, check-ins, and care coordination messages—all orchestrated by Marketing Automation.
Smart intake questionnaires that pre-fill from CRM data and compassionately guide clients through completion. When forms are submitted, they automatically trigger care coordination sequences for therapist assignment and appointment scheduling workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your mental health practice. Each agent handles different tasks—answering calls, booking appointments, handling client requests. They work together 24/7 to keep your schedule full and your clients supported.
Answers every call instantly—no voicemail, no missed clients. Handles intake inquiries, books therapy appointments, and creates support tickets for urgent needs automatically.
Qualifies therapy clients, shows available therapists and specialties, answers questions about insurance and session formats instantly. Books consultations and captures contact info—all through your website chat, 24/7.
Sends personalized appointment confirmations, session reminders, and wellness check-in emails automatically. Coordinates with Marketing Automation to send at the right time to keep clients engaged and supported.
Pre-fills client intake forms from CRM data. Guides new clients through mental health history and insurance verification. Triggers automation workflows when submitted for immediate therapist review.
Automatically reaches out to clients at the right time. Makes outbound calls to no-shows, sends personalized SMS check-ins, and emails wellness sequences. Coordinates all outbound channels to re-engage clients and keep them connected to care.
Handles two-way SMS conversations with therapy clients. Sends session confirmations, wellness check-ins, and answers questions about therapist availability via text—98% open rate.
Lets website visitors speak directly to your website about therapy services. Click, talk, get answers about therapist specialties, insurance, and available appointments—no typing required. Perfect for clients seeking immediate mental health support.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed client data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by therapist, client, and appointment status.
Clients don't submit tasks—they just call or text. Your AI recognizes administrative needs (insurance questions, prescription refills, etc.), creates tasks, triages by urgency, and notifies the right staff member automatically.
Watches every conversation and alerts you when it matters. If a client expressed distress, if a crisis was indicated, if an appointment was booked—you know instantly.
Follow one client from phone call to scheduled appointment—see how every system works together
Alex calls at 2 AM during a crisis moment. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, anxiety concerns, insurance information, evening preference. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks Dr. Martinez's calendar, finds Saturday at 5 PM, and books it. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and intake forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to bed. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday evening, Alex is at the grocery store. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her anxiety concerns, her insurance information. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. She feels heard and supported. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-session follow-up emails get queued, intake paperwork is ready to send, and treatment plan workflows begin. All happening automatically—you're just providing care.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's an intake form from Frontdesk Forms—already filled with her name, email, and the concerns she discussed. The AI guides her through medical history and emergency contact right on her phone. When she submits it, you're immediately notified. The treatment planning process begins automatically—all without you lifting a finger.
Alex is at work, thinking about her next steps. She has a question about scheduling ongoing sessions. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and intake form, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With her questions answered, Alex schedules weekly therapy sessions. The system automatically sends session reminders, intake updates, and wellness resources. Alex is officially starting her healing journey.
Alex is adjusting to her therapy routine. She has questions: "Can I change my session time?" "What's the cancellation policy?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex received an insurance statement. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the question, provides clear information about her coverage, and offers to connect her with billing during business hours. Alex doesn't have to wait for Monday morning or navigate complicated phone menus. She just asks her question, and it's handled.
There's a mindfulness workshop this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends wellness event invitations, session reminders, resource updates, and community news. Clients stay informed without you sending individual messages. Everything happens automatically.
Six months later, Alex is still in therapy making progress. She had an exceptional experience—questions were answered instantly, scheduling was seamless, and she felt supported every step of the way. The same AI that helped her find a therapist kept her engaged as a client. That's the full journey: inquiry to consultation to ongoing care.
Everything you need to know about using Frontdesk for your mental health practice
Yes. The AI answers calls 24/7, screens for urgency, and books routine appointments—but immediately escalates crisis situations to your on-call clinician or directs callers to emergency resources. Patient safety always comes first.
The AI manages cancellations automatically, collects all details (client name, preferred times, reason if offered), and immediately fills your schedule by offering the slot to waitlisted clients. Last-minute cancellations can be filled within minutes.
Yes. The system automatically sends confirmation emails and compassionate reminder texts before sessions. When no-shows happen, it immediately reaches out to reschedule—recovering up to 40% of missed appointments and keeping clients engaged in their care.
Yes. Integrates with Google Calendar, Outlook, and most EHR scheduling systems. The AI checks real-time availability and books appointments instantly—no back-and-forth phone tag with clients seeking help.
After scheduling, new clients automatically receive intake paperwork that's pre-filled with their info from the CRM. The AI guides them through insurance verification and consent forms. When submitted, you're notified immediately and can review before their first session.
Yes. Frontdesk integrates with most systems including SimplePractice, TherapyNotes, Jane, and others. All data syncs automatically—new clients, appointments, intake forms, and insurance information—while maintaining HIPAA compliance.
Absolutely. The AI knows all your clinicians, their specialties, availability, and insurance panels. It can match clients with appropriate therapists, handle practice-wide inquiries, and manage multiple providers simultaneously.
Yes. All communications are fully HIPAA compliant with end-to-end encryption. The AI verifies client identity before discussing any protected health information and maintains comprehensive audit trails of all interactions.
Pricing is based on your practice size and call volume. Most practices see ROI within the first month from reduced no-shows and increased client retention. Contact us for a custom quote tailored to your mental health practice.
Stop missing crisis calls at 2 AM. Start booking sessions while you focus on care.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."