Every missed call is a lost sale. Every delayed quote is a customer going elsewhere. Frontdesk AI answers calls 24/7, schedules product demos, handles equipment inquiries, and processes orders—all while your team focuses on delivery and service.
Medical Equipment Suppliers
Incoming Call...
Healthcare Facility
"Hi, I need to order a hospital bed and wheelchair. Do you have these in stock?"
AI Receptionist
"Yes! We have both available. The electric hospital bed is $1,850 and the transport wheelchair is $295. Would you like to schedule a product demonstration?"
✓ Demo Scheduled • Hospital Bed
You're losing sales every day urgent equipment requests go unanswered. Healthcare facilities call after hours, orders fall through the cracks, and your team can't handle the volume.
A hospital needs a patient lift immediately at 9 PM, calls, and gets voicemail. By the time you check messages in the morning, they've already ordered from a competitor who answered.
While you're demonstrating equipment, five more calls come in. Product inquiries, delivery scheduling, insurance verification, technical support—you can't be everywhere at once. Healthcare buyers get frustrated waiting, and you lose orders.
You schedule a product demonstration, prepare the equipment, and show up at the facility. They don't. You send one follow-up email that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and another lost opportunity.
One AI workforce that handles every touchpoint—from first inquiry to equipment delivery
Healthcare facilities visit your website at any hour. Frontdesk Chat answers instantly, qualifies equipment needs, checks inventory, and schedules consultations—all without human intervention.
Every call is answered instantly—order inquiries, delivery tracking, technical support questions. The AI understands context, creates support tickets, schedules callbacks, and escalates to humans only when needed.
When demos get cancelled or quotes go cold, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their equipment needs, and books a new appointment—all while updating your CRM and calendar.
Every interaction—chat, call, demo, support request—automatically creates and updates client profiles in your CRM. No manual data entry. No missed information. One complete view of every healthcare facility and buyer.
Orchestrate the entire buyer journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-demo confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart quote request forms that pre-fill from CRM data and guide buyers through completion. When forms are submitted, they automatically trigger outbound automation sequences for qualification and order processing workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your medical equipment business. Each agent handles different tasks—answering calls, scheduling equipment demos, handling service requests. They work together 24/7 to serve healthcare providers faster.
Answers every call instantly—no voicemail, no missed opportunities. Handles equipment inquiries, schedules product demonstrations, and creates service tickets automatically for healthcare facilities.
Qualifies healthcare facility leads, shows available equipment inventory and pricing, answers questions about product specifications and delivery timelines instantly. Schedules equipment demos and captures contact info—all through your website chat, 24/7.
Sends personalized equipment demo confirmations, delivery reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep healthcare facility decision-makers engaged.
Pre-fills quote requests from CRM data. Guides healthcare facilities through equipment specifications and budget verification. Triggers automation workflows when submitted for instant pricing and proposal generation.
Automatically reaches out to healthcare facility leads at the right time. Makes outbound calls to no-show demo appointments, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost opportunities and keep purchasing managers engaged.
Handles two-way SMS conversations with healthcare facility buyers and service coordinators. Sends demo confirmations, delivery reminders, and answers questions about equipment availability via text—98% open rate.
Lets website visitors speak directly to your website about available equipment. Click, talk, get answers about pricing, specifications, and delivery options—no typing required. Perfect for busy healthcare professionals browsing products on mobile.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed healthcare facility and equipment data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by account, product line, and opportunity status.
Healthcare facilities don't submit tickets—they just call or text. Your AI recognizes service issues (equipment malfunction, calibration needed, parts replacement, etc.), creates tickets, triages by urgency, and notifies the right service technicians automatically.
Watches every conversation and alerts you when it matters. If a healthcare facility was frustrated, if urgent equipment service was requested, if a high-value demo was scheduled—you know instantly.
Follow one customer from phone call to equipment delivery—see how every system works together
Alex calls at 2 AM. Her father fell and needs a hospital bed urgently. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, hospital bed needed, Medicare insurance, urgent delivery request. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your delivery schedule, finds today at 2 PM, and books it. Instant confirmation—no waiting.
The moment the delivery is scheduled, the system springs into action. Confirmation emails, reminder texts, follow-ups, and insurance verification—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to preparing for her father. Meanwhile, a reminder email is already scheduled for this morning. No one had to remember to send it.
Saturday afternoon, the delivery technician arrives at Alex's address. No one answers the door. Alex is at the hospital with her father. Your driver marks it as "Unable to Deliver" in your system. That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark the delivery as failed, the system springs into action. It remembers everything: the 2 AM phone call, her hospital bed order, her urgent need, her Medicare coverage. Recovery calls get scheduled automatically. Follow-up texts are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just left the hospital after getting her father admitted. She answers. The AI remembers their entire conversation from Saturday night. "Hi Alex, I see our delivery didn't connect with you. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
The technician arrives for the rescheduled delivery. They set up the hospital bed, demonstrate the controls, and Alex signs off on the delivery. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-delivery follow-up emails get queued, satisfaction surveys are ready to send, and equipment monitoring workflows begin. All happening automatically—you're just delivering equipment.
Alex just watched the technician leave. Her phone buzzes. It's insurance documentation from Frontdesk Forms—already filled with her name, email, and the equipment she just received. The AI guides her through Medicare verification and physician signature upload right on her phone. When she submits it, you're immediately notified. The billing process begins automatically—all without you lifting a finger.
Alex is at home, trying to adjust the bed for her father. She has a question about the controls. She calls. The AI answers instantly, recognizes her from your CRM, remembers her delivery and equipment, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
Her father needs a wheelchair now. Alex calls back—the AI remembers everything. She places a new order in minutes. The system automatically schedules delivery, sends confirmation, and updates insurance. Alex is a loyal customer.
Alex notices the bed motor making a strange noise. She texts the AI. It answers instantly with troubleshooting steps—no waiting, no phone calls, no searching through manuals. The issue is resolved in minutes.
The hospital bed's remote control stopped working. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a service ticket, and schedules it for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There's a software update available for her hospital bed controls. Alex gets notified automatically—email, text, or both, your choice. The system sends equipment updates, recall notifications, service reminders, and safety alerts. Customers stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex's mother needs oxygen equipment. She doesn't hesitate—she calls you. She had a great experience—deliveries were fast, questions were answered instantly, and she felt supported. The same AI that helped her order equipment for her father now helps with her mother's needs. That's the full journey: first-time customer to loyal advocate to repeat buyer.
Everything you need to know about using Frontdesk for your medical equipment business
Yes. The AI answers calls 24/7, checks equipment availability, provides product specifications, and schedules consultations—all while your team sleeps. No more missed orders at 2 AM.
The AI creates service tickets automatically, collects all details (equipment model, serial number, issue description, urgency), and routes them to your technical team. Emergency repair requests can be escalated immediately.
Yes. The system automatically sends confirmation emails and reminder texts before consultations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books consultations instantly—no back-and-forth emails needed.
After consultations, customers automatically receive a detailed quote that's pre-filled with their info from the CRM. The AI guides them through equipment options, insurance verification, and rental vs. purchase decisions. When ready to proceed, you're notified immediately.
Yes. Frontdesk integrates with most systems including inventory management, billing software, CRM platforms, and EMR systems. All data syncs automatically—customer inquiries, consultations, quotes, and service tickets.
Absolutely. The AI knows all your locations, inventory levels, equipment specifications, and pricing. It can route calls based on location, handle multi-site inquiries, and manage multiple warehouses simultaneously.
The AI handles urgent calls 24/7, verifies customer information, and can coordinate with field technicians or dispatch emergency replacements. For critical equipment failures, it immediately escalates to your on-call team.
Pricing is based on your call volume and number of locations. Most medical equipment suppliers see ROI within the first month from reduced no-shows and increased order conversions. Contact us for a custom quote.
Stop missing equipment orders at 2 AM. Start capturing leads while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."