Every empty suite costs thousands. Every missed call is a lost guest. Frontdesk AI answers calls 24/7, books reservations, handles concierge requests, and secures bookings—all while your team sleeps.
Luxury Resorts
Incoming Call...
Guest
"Hi, I'm looking for an oceanfront suite for next weekend. What do you have available?"
AI Receptionist
"Perfect! We have our Presidential Oceanfront Suite available—2,500 sq ft with private terrace, $1,200/night. Shall I reserve it for you?"
✓ Suite Reserved • Presidential Oceanfront
You're losing high-value guests every day while rooms sit empty. VIP guests call at midnight expecting white-glove service, no-shows waste your luxury suites, and your concierge team can't keep up with demand.
A high-net-worth traveler finds your oceanfront suite at 11 PM, calls for immediate booking, and gets voicemail. By morning when your concierge checks messages, they've already reserved a penthouse at your competitor who answered instantly.
While arranging a private yacht excursion, three more calls come in. Spa reservations, dinner bookings, suite upgrade requests, villa inquiries—you can't provide five-star service to everyone at once. Elite guests get frustrated waiting, and you lose bookings to resorts with instant response.
You prepare the presidential suite, arrange champagne service, and wait. They don't show. You send one follow-up that gets ignored. That's it—a $15,000/night guest is gone. No second chance, no recovery, just wasted preparation and another night of lost premium revenue.
One AI workforce that handles every touchpoint—from first inquiry to confirmed booking
Guests visit your resort website at any hour. Frontdesk Chat answers instantly, qualifies inquiries, shows available accommodations, and books reservations—all without human intervention.
Every call is answered instantly—guest services requests, spa bookings, dining reservations. The AI understands context, creates service tickets, schedules amenities, and escalates to staff only when needed.
When reservations are abandoned, Frontdesk Outbound automatically calls to complete the booking. The AI references the original chat conversation, knows their preferences, and secures the reservation—all while updating your PMS and calendar.
Every interaction—chat, call, reservation, service request—automatically creates and updates guest profiles in your CRM. No manual data entry. No missed information. One complete view of every guest and inquiry.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-arrival confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart booking forms that pre-fill from CRM data and guide guests through completion. When forms are submitted, they automatically trigger outbound automation sequences for confirmation and pre-arrival workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your resort properties. Each agent handles different tasks—answering calls, booking reservations, handling concierge requests. They work together 24/7 to maximize your bookings and guest satisfaction.
Answers every call instantly—no voicemail, no missed bookings. Handles reservation inquiries, books spa appointments, arranges dining reservations, and creates guest service requests automatically.
Qualifies guest inquiries, shows available suites and packages, answers questions about amenities, activities, and check-in dates instantly. Books reservations and captures guest information—all through your website chat, 24/7.
Sends personalized reservation confirmations, pre-arrival welcome messages, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to enhance guest experience and drive repeat bookings.
Pre-fills guest registration forms from CRM data. Guides guests through special requests, dietary preferences, and activity bookings. Triggers automation workflows when confirmed for seamless check-in.
Automatically reaches out to guests at the right time. Makes courtesy calls for pre-arrival planning, sends personalized SMS check-in reminders, and emails post-stay satisfaction surveys. Coordinates all outbound channels to enhance guest experience and drive repeat visits.
Handles two-way SMS conversations with resort guests and potential visitors. Sends reservation confirmations, check-in instructions, and answers questions about available suites, spa bookings, and dining options via text—98% open rate.
Lets website visitors speak directly to your website about available suites and resort amenities. Click, talk, get answers about packages, availability, and luxury experiences—no typing required. Perfect for mobile users browsing vacation options.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed guest data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by resort location, suite type, and booking status.
Guests don't submit service requests—they just call or text. Your AI recognizes guest needs (room service, housekeeping, spa booking, concierge assistance), creates service requests, prioritizes by urgency, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a guest expressed concern, if a service request was made, if a VIP reservation was booked—you know instantly.
Follow one guest from first inquiry to loyal return visitor—see how every system works together
Alex calls at 2 AM from London. The AI answers instantly—no voicemail, no missed call, no time zone issues.
As Alex talks, the AI captures everything: name, phone, Presidential Suite preference, $1,200 nightly rate, March 15th arrival date. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books the virtual property showcase. Instant confirmation—no waiting.
The moment the virtual tour is scheduled, the system springs into action. Confirmation emails, reminder texts, follow-ups, and booking forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is running errands in London. She completely forgot about the virtual tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her Presidential Suite interest, her $1,200 nightly rate budget. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished a meeting at her London office. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex joins the rescheduled virtual tour. She loves the Presidential Suite. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, the reservation form is ready to send, and qualification workflows begin. All happening automatically—you're just showcasing the property.
Alex just finished the virtual tour. She's impressed and ready to book. Her phone buzzes. It's a reservation request from Frontdesk Forms—already filled with her name, email, and the suite she just viewed. The AI guides her through payment information and special requests right on her phone. When she submits it, you're immediately notified. The booking confirmation process begins automatically—all without you lifting a finger.
Alex is at her London office, thinking about her upcoming stay. She has a question about airport transfers. She calls. The AI answers instantly, recognizes her from your CRM, remembers her virtual tour and reservation, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With the airport transfer arranged, Alex confirms the reservation. The system automatically sends welcome emails, arrival instructions, and concierge service guides. Alex is officially checking in.
Alex just arrived at the resort. She has questions: "How do I book a spa appointment?" "What are the restaurant reservation hours?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's air conditioning isn't working properly. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a service ticket, and schedules it for immediate attention. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There's a beachside cocktail party this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends resort announcements, event invitations, service updates, and special offers. Guests stay informed without you sending individual messages. Everything happens automatically.
Six months later, Alex books another stay. She had an exceptional experience—service requests were handled immediately, questions were answered instantly, and she felt like a VIP. The same AI that helped her find the perfect suite kept her delighted throughout her stay. That's the full journey: prospect to guest to loyal return visitor.
Everything you need to know about using Frontdesk for your luxury resort
Yes. The AI answers calls 24/7, qualifies guests, checks suite availability, and books reservations—all while your team sleeps. No more missed bookings at 2 AM from international travelers.
The AI creates service tickets automatically, collects all details (villa number, request type, preferences), and routes them to your concierge team. Urgent requests like in-room dining or spa bookings are prioritized immediately.
Yes. The system automatically sends confirmation emails and reminder messages before arrivals. It can proactively reach out to guests about upgrades, pre-arrival services, and special occasions—increasing ancillary revenue by up to 40%.
Yes. Integrates with your booking system, spa management software, and activity calendars. The AI checks real-time availability and books spa treatments, private dining, excursions, and more—no back-and-forth calls needed.
Before arrival, guests automatically receive personalized welcome messages with check-in details pre-filled from their reservation. The AI can coordinate early check-ins, airport transfers, and special arrangements. When they arrive, your front desk is notified immediately.
Yes. Frontdesk integrates with most systems including Opera, Protel, Mews, and other property management systems. All data syncs automatically—reservations, guest preferences, service requests, and activity bookings.
Absolutely. The AI knows all your resort locations, suite availability, seasonal pricing, and exclusive amenities. It can route calls based on property, handle multi-resort inquiries, and manage group bookings across multiple locations simultaneously.
The AI recognizes returning guests and VIP status, recalls their preferences, and can handle special requests like champagne on arrival or dietary restrictions. For high-value bookings, it immediately notifies your guest relations team.
Pricing is based on your resort size and call volume. Most luxury resorts see ROI within the first month from increased direct bookings and higher ancillary revenue. Contact us for a custom quote.
Stop missing reservation requests at 3 AM. Start booking luxury suites while you sleep.