Every empty apartment costs money. Every missed call is a lost resident. Frontdesk AI answers calls 24/7, schedules community tours, handles service requests, and welcomes new residents—all while your team sleeps.
Independent Living Communities
Incoming Call...
Alex
"Hi, I'm looking for a 2-bedroom apartment. Do you have anything available?"
AI Receptionist
"Yes! We have a beautiful 2BR/2BA available in the Sunrise Building—$2,800/month. Would you like to schedule a community tour?"
✓ Tour Scheduled • Sunrise Building
You're losing prospective residents every day your apartments sit empty. Adult children call at midnight, no-shows waste your time, and your team can't keep up with tour requests.
An adult daughter researches communities at 10 PM, calls, and gets voicemail. By the time you check messages in the morning, her mom has already toured with another community that answered immediately.
While you're conducting a community tour, three more calls come in. Activity RSVPs, maintenance requests, lease inquiries—you can't be everywhere at once. Prospects get frustrated waiting, and you lose residents to competitors.
You clear your schedule, prepare the model apartment, set up refreshments. They don't show. You send one follow-up email that gets ignored. That's it—they're gone to another community. No second chance, just wasted time and another empty apartment.
One AI workforce that handles every touchpoint—from first inquiry to move-in day
Prospective residents visit your community website at any hour. Frontdesk Chat answers instantly, qualifies age requirements, discusses lifestyle amenities, and books community tours—all without human intervention.
Every call is answered instantly—service requests, activity bookings, tour inquiries, dining questions. The AI understands context, creates service tickets, schedules follow-ups, and escalates to staff only when needed.
When community tours are missed, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their lifestyle preferences, and books a new tour—all while updating your CRM and calendar.
Every interaction—chat, call, tour, service request, activity booking—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every prospective and current resident.
Orchestrate the entire prospective resident journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-tour confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart residency applications that pre-fill from CRM data and guide prospective residents through completion. When forms are submitted, they automatically trigger outbound automation sequences for qualification and approval workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your community. Each agent handles different tasks—answering calls, booking tours, coordinating activities, handling resident requests. They work together 24/7 to keep your community full and residents engaged.
Answers every call instantly—no voicemail, no missed tours. Handles move-in inquiries, books community tours, and creates service requests automatically for residents.
Qualifies prospective residents, shows available apartments and pricing, answers questions about amenities and move-in dates instantly. Books community tours and captures contact info—all through your website chat, 24/7.
Sends personalized community tour confirmations, event reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep prospects engaged and residents informed.
Pre-fills residency applications from CRM data. Guides prospective residents through financial information and health history. Triggers automation workflows when submitted for faster move-in processing.
Automatically reaches out to prospective residents at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost inquiries and keep prospects engaged.
Handles two-way SMS conversations with prospective and current residents. Sends tour confirmations, activity reminders, and answers questions about available apartments and community events via text—98% open rate.
Lets website visitors speak directly to your website about available apartments. Click, talk, get answers about pricing, availability, and amenities—no typing required. Perfect for seniors browsing communities on mobile devices.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed prospective and current resident data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by resident profile, apartment, and inquiry status.
Residents don't submit service requests—they just call or text. Your AI recognizes issues (light bulb out, heating problem, etc.), creates service tickets, triages by urgency, and notifies the right maintenance staff automatically.
Watches every conversation and alerts you when it matters. If a prospect expressed concerns, if a service issue was reported, if a community tour was booked—you know instantly.
Follow one prospect from phone call to move-in—see how every system works together
Alex calls at 2 AM searching for her mom. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, one-bedroom preference, $3,200 budget, March 15th move-in, looking for her mom. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the tour is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and application forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her mom's one-bedroom search, the $3,200 budget. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled tour with her mom. They love the amenities, the activities, and the caring staff. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, the residency application form is ready to send, and qualification workflows begin. All happening automatically—you're just showing the community.
Alex just finished the tour. She's walking to her car when her phone buzzes. It's a residency application from Frontdesk Forms—already filled with her name, email, and the apartment she just saw. The AI guides her through health assessment and care level requirements right on her phone. When she submits it, you're immediately notified. The qualification process begins automatically—all without you lifting a finger.
Alex is at work, thinking about the community. She has a question about meal service options. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and application, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
Alex's mom is officially moving in. The system automatically sends welcome emails, move-in instructions, activity schedules, and dining service details. She's excited to join the community.
Alex just visited her mom. She has questions: "What activities are available this week?" "How does the transportation service work?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's mom notices the shower isn't draining properly. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a service request, and schedules it for Monday morning. She doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There's a spring picnic this Saturday. Residents get notified automatically—email, text, or both, your choice. The system sends community announcements, event reminders, activity updates, and wellness news. Residents stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex's mom is staying. She had a wonderful experience—service requests were always handled quickly, questions were answered instantly, and she felt supported. The same AI that helped Alex find the community kept her mom happy as a resident. That's the full journey: prospect to resident to renewal.
Everything you need to know about using Frontdesk for your Independent Living Communities
Yes. The AI answers calls 24/7, qualifies age requirements and lifestyle preferences, checks apartment availability, and schedules community tours—all while your team is off. No more missed opportunities from evening or weekend callers.
The AI creates maintenance work orders automatically, collects all details (apartment number, issue description, urgency), and routes them to your maintenance team. Emergency requests like HVAC failures or plumbing issues can be escalated immediately.
Yes. The system automatically sends confirmation emails and reminder texts before community tours. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed tours and helping you fill apartments faster.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and schedules community tours instantly—no back-and-forth phone tag with prospective residents or their adult children.
After community tours, prospective residents automatically receive a lease application that's pre-filled with their info from the CRM. The AI guides them through income verification and references. When submitted, you're notified immediately to begin processing.
Yes. Frontdesk integrates with most Independent Living Communities management systems including Yardi, RealPage, Eldermark, and others. All data syncs automatically—prospective residents, tours, applications, and maintenance work orders.
Absolutely. The AI knows all your communities, apartment availability, monthly fees, and amenities. It can route calls based on location, handle portfolio-wide inquiries, and manage multiple communities simultaneously across your entire organization.
Yes. Residents can call anytime to RSVP for community events, book excursions, reserve the community room, or sign up for fitness classes. The AI handles all activity bookings and sends confirmation details automatically.
Pricing is based on your community size and call volume. Most Independent Living Communities see ROI within the first month from reduced no-shows, increased occupancy rates, and improved resident satisfaction. Contact us for a custom quote.
Stop missing prospective residents at 2 AM. Start filling apartments while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."