Every empty slot costs money. Every missed call is a lost patient. Frontdesk AI answers calls 24/7, schedules imaging appointments, handles insurance questions, and confirms scans—all while your team sleeps.
For Diagnostic Imaging Centers
Incoming Call...
Patient
"Hi, I need to schedule an MRI. Do you have any openings this week?"
AI Receptionist
"Yes! We have Thursday at 2 PM available. I'll need your insurance information to schedule that for you."
✓ MRI Scheduled • Thursday 2 PM
You're losing patients every day your phones go unanswered. Referrals call after hours, no-shows waste scan time, and your front desk can't keep up. There's a better way.
A physician's office calls at 5:30 PM to schedule an urgent MRI, and gets voicemail. By the time you check messages in the morning, they've already sent their patient to a competitor who answered immediately.
While your tech is performing an ultrasound, five more calls come in. Insurance verifications, appointment requests, pre-scan instructions—your front desk can't be everywhere at once. Patients get frustrated waiting, and referrals go elsewhere.
Your MRI machine sits idle, your technician waits, and the patient never arrives. You send one reminder text that gets ignored. That's it—they're gone. No follow-up, no reschedule, just wasted scanner time and lost revenue.
One AI workforce that handles every touchpoint—from first call to completed scan
Patients visit your imaging center website at any hour. Frontdesk Chat answers instantly, verifies insurance, checks availability for imaging procedures, and books appointments—all without human intervention.
Every call is answered instantly—appointment requests, scan prep questions, insurance verification, results inquiries. The AI understands medical terminology, creates scheduling requests, handles rescheduling, and escalates to radiologists or technicians only when needed.
When patients no-show for imaging appointments, Frontdesk Outbound automatically calls to reschedule. The AI references the original appointment details, knows their scan type and prep requirements, and books a new appointment—all while updating your scheduling system and notifying your staff.
Every interaction—chat, call, appointment, insurance verification—automatically creates and updates patient profiles in your system. No manual data entry. No missed information. One complete view of every patient's imaging history and preferences.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate appointment reminders, prep instructions, follow-up sequences, and referral requests based on patient behavior and scan completion.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-scan prep instructions, appointment confirmations, reminders, and follow-up care sequences—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from patient records and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for appointment confirmation and prep instruction workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your imaging center. Each agent handles different tasks—answering calls, scheduling appointments, handling patient inquiries. They work together 24/7 to keep your schedule full and patients satisfied.
Answers every call instantly—no voicemail, no missed appointments. Handles imaging inquiries, schedules MRI, CT, X-ray and ultrasound appointments, and answers insurance questions automatically.
Qualifies patient leads, explains imaging procedures and prep instructions, answers questions about scan types and insurance coverage instantly. Books imaging appointments and captures referral info—all through your website chat, 24/7.
Sends personalized appointment confirmations, prep instruction reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep patients informed and engaged.
Pre-fills patient registration forms from system data. Guides patients through medical history, insurance verification, and consent forms. Triggers automation workflows when submitted.
Automatically reaches out to patients at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups for appointment reminders, and emails prep instruction sequences. Coordinates all outbound channels to recover missed appointments and keep patients prepared.
Handles two-way SMS conversations with patients and referring physicians. Sends appointment confirmations, prep instruction reminders, and answers questions about imaging procedures via text—98% open rate.
Lets website visitors speak directly to your website about imaging procedures. Click, talk, get answers about MRI, CT, ultrasound scheduling, prep instructions, and insurance acceptance—no typing required. Perfect for mobile users researching imaging services.
Automatically updates your imaging center management system with every interaction. All your AI agents feed patient and referral data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by procedure type, patient record, and appointment status.
Patients don't submit support requests—they just call or text. Your AI recognizes technical issues (equipment malfunction, image quality concerns, etc.), creates support tickets, triages by urgency, and notifies the right technical staff automatically.
Watches every conversation and alerts you when it matters. If a patient was frustrated, if an urgent scan was requested, if a stat procedure was scheduled—you know instantly.
Follow one patient from phone call to completed scan—see how every system works together
Alex calls at 2 AM with severe back pain. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, lumbar MRI request, Dr. Johnson's referral, preferred dates. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the scan is booked, the system springs into action. Confirmation emails, reminder texts, MRI preparation instructions, and intake forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email with MRI prep instructions is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the scan. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her lumbar MRI request, Dr. Johnson's referral. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule your MRI?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled MRI. The scan goes smoothly. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: follow-up emails get queued, results notification is scheduled, and billing workflows begin. All happening automatically—you're just running the scan.
Alex just finished the scan. She's walking to her car when her phone buzzes. It's a patient intake form from Frontdesk Forms—already filled with her name, email, and the scan she just completed. The AI guides her through insurance and medical history right on her phone. When she submits it, you're immediately notified. The billing process begins automatically—all without you lifting a finger.
Alex's at work, thinking about her scan results. She has a question about the timeline. She calls. The AI answers instantly, recognizes her from your CRM, remembers her scan and intake form, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
Alex's results are ready. The system automatically sends notification emails, secure results portal access, and follow-up care instructions. Alex gets everything she needs instantly.
Alex needs to schedule a follow-up CT scan. She has questions: "What do I need to bring?" "Can I eat beforehand?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's work schedule changed. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the situation, checks availability, and reschedules her scan for a better time. Alex doesn't have to wait for business hours or navigate phone menus. She just explains the problem, and it's handled.
Your center is getting a new 3T MRI machine. Alex gets notified automatically—email, text, or both, your choice. The system sends facility updates, new service announcements, appointment reminders, and health screening alerts. Patients stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex comes back for another scan. She had a great experience—scheduling was always easy, questions were answered instantly, and she felt cared for. The same AI that helped her book that first 2 AM appointment kept her satisfied as a patient. That's the full journey: first call to loyal patient to referral generator.
Everything you need to know about using Frontdesk for your imaging center
Yes. The AI answers calls 24/7, schedules imaging appointments, verifies insurance, and handles referrals—all while your staff is off duty. No more missed appointment requests at 2 AM.
The AI automatically provides scan-specific preparation instructions (fasting, contrast requirements, medication holds), confirms patient understanding, and sends detailed prep reminders via text and email before the appointment.
Yes. The system automatically sends confirmation calls and reminder texts before imaging appointments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments and maximizing scanner utilization.
Yes. Integrates with your scheduling system, RIS, and most calendar platforms. The AI checks real-time modality availability and books appointments instantly—no back-and-forth phone tag needed.
During scheduling, the AI collects insurance information, policy numbers, and referral details. It verifies pre-authorization requirements and flags cases needing prior auth. All information syncs to your billing system automatically.
Yes. Frontdesk integrates with most systems including Epic, Cerner, Meditech, and standalone RIS platforms. All patient data, appointments, and insurance information syncs automatically—no duplicate data entry.
Absolutely. The AI knows all your imaging locations, modality availability (MRI, CT, X-ray, ultrasound), scan protocols, and wait times. It can route patients to the nearest location and manage multi-site scheduling simultaneously.
The AI recognizes STAT orders and urgent referrals 24/7, prioritizes critical cases, and can coordinate immediate scheduling. For true emergencies, it immediately escalates to your on-call technologist or radiologist.
Pricing is based on your imaging center size and call volume. Most facilities see ROI within the first month from reduced no-shows and increased scanner utilization. Contact us for a custom quote.
Stop missing imaging appointments at 2 AM. Start booking patients while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."