Every missed call is someone left without help. Every unanswered line is a bed left empty. Frontdesk AI answers calls 24/7, manages bed assignments, handles intake inquiries, and coordinates services—all while your staff focuses on care.
For Homeless Shelters
Incoming Call...
Client
"Hi, I need emergency shelter tonight. Do you have any beds available?"
AI Receptionist
"Yes, we have beds available in our emergency housing. I can help you with intake. Can you come by tonight at 7 PM?"
✓ Bed Assigned • Intake Scheduled
People in crisis call at all hours, walk-ins arrive during emergencies, and your staff is stretched beyond capacity. Lives depend on immediate response, but you can't be everywhere at once.
Someone in desperate need calls at 2 AM looking for a bed. They get voicemail or a busy signal. By morning, they've either found another shelter or worse—they've given up trying. Every missed call is someone you couldn't help.
While you're helping a client with intake paperwork, five more calls come in. Bed availability questions, service inquiries, crisis situations—your team can't handle it all. Clients in need get frustrated waiting, and critical calls get dropped.
You reserve a bed for someone who confirmed they're coming. They never arrive. You try calling back, but they don't answer. Meanwhile, you turned away three others because you thought the bed was taken. Empty beds mean wasted resources and people left without shelter.
One AI workforce that handles every touchpoint—from first call to bed assignment
Clients reach out at any hour seeking help. Frontdesk Chat responds instantly, screens for eligibility, checks bed availability, and schedules intake appointments—all without human intervention.
Every call is answered instantly—bed availability inquiries, case manager requests, emergency assistance needs. The AI understands context, creates support tickets, schedules appointments, and escalates to staff only when needed.
When clients miss intake appointments, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, understands their situation, and books a new appointment—all while updating your CRM and calendar.
Every interaction—chat, call, intake appointment, case note—automatically creates and updates client profiles in your CRM. No manual data entry. No missed information. One complete view of every client and their journey.
Orchestrate the entire client journey across email, voice, SMS, and web. Automatically coordinate follow-ups, appointment reminders, and check-in sequences based on behavior and program milestones.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-intake confirmations, appointment reminders, program updates, and check-in sequences—all orchestrated by Client Journey Automation.
Smart intake and program enrollment forms that pre-fill from CRM data and guide clients through completion. When forms are submitted, they automatically trigger outbound automation sequences for case assignment and program placement workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your shelter operations. Each agent handles different tasks—answering calls, managing bed assignments, handling intake requests. They work together 24/7 to help more individuals in crisis faster.
Answers every call instantly—no busy signals, no missed emergencies. Handles shelter inquiries, checks bed availability, and creates intake requests automatically. Provides crisis support information 24/7.
Assists individuals seeking shelter, shows bed availability and shelter requirements, answers questions about services and intake process instantly. Provides resource information and captures contact details—all through your website chat, 24/7.
Sends personalized intake confirmations, check-in reminders, and follow-up emails automatically. Coordinates with case management to send resource information and program updates at the right time to keep clients engaged.
Pre-fills intake forms from CRM data. Guides individuals through personal information, emergency contacts, and service needs verification. Triggers case management workflows when submitted.
Automatically reaches out to clients at the right time. Makes wellness check calls to residents, sends personalized SMS reminders for appointments, and emails program information. Coordinates all outbound channels to maintain client engagement and provide support.
Handles two-way SMS conversations with individuals seeking shelter and current residents. Sends intake confirmations, appointment reminders, and answers questions about available beds and services via text—98% open rate.
Lets website visitors speak directly to your website about available beds and services. Click, talk, get answers about shelter capacity, eligibility requirements, and programs—no typing required. Perfect for individuals in crisis using mobile devices.
Automatically updates your Frontdesk CRM with every client interaction. All your AI agents feed client data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by shelter location, bed status, and case notes.
Residents don't submit requests—they just call or text. Your AI recognizes facility issues (broken heater, needed supplies, medical concerns, etc.), creates service requests, triages by urgency, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a client expressed distress, if a facility issue was reported, if an emergency bed was requested—you know instantly.
Follow one individual from crisis call to stable housing—see how every system works together
Alex calls at 2 AM in crisis. The AI answers instantly—no voicemail, no missed call, no one left waiting in their darkest moment.
As Alex talks, the AI captures everything: name, phone, immediate needs, situation details. Saved to your homeless shelter CRM automatically—no forms, no typing, no interrupting someone in crisis.
Alex says "I'm coming now." The AI checks your shelter bed availability, finds Bed 14 in the emergency wing, and reserves it. Instant confirmation—no waiting, no callbacks.
The moment the bed is reserved, the system springs into action. Staff notifications, intake documentation, wellness check-ins, and resource information—all happening automatically. Your team is ready when Alex arrives.
Alex's phone buzzes. It's a welcome message from you—sent automatically by the AI Email Agent (coming soon). She reads directions, shelter rules, and what to bring. Meanwhile, a morning check-in is already scheduled. No one had to remember to send it.
Saturday morning, Alex is still at the bus station. She couldn't make it last night. Your staff sees the empty bed in your shelter management system and marks her as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her emergency situation, her immediate needs. Outreach calls get scheduled automatically. Follow-up messages are queued. The entire re-engagement process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally in a safe spot—just got to a friend's place. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we didn't see you Saturday. Would you like to come in tonight?" Alex says yes, and a new bed is reserved automatically. No one had to do anything.
Alex arrives at the shelter. Your staff completes the intake. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: welcome orientation scheduled, case manager assignment queued, and resource information sent. All happening automatically—your team focuses on Alex, not paperwork.
Alex wakes up at the shelter. Her phone buzzes. It's a case management form from Frontdesk Forms—already filled with her name, contact info, and bed assignment. The AI guides her through housing history and service needs right on her phone. When she submits it, your case manager is immediately notified. The support process begins automatically—all without staff chasing paperwork.
Alex is getting settled, thinking about next steps. She has a question about her case manager appointment. She calls. The AI answers instantly, recognizes her from your CRM, remembers she's in Bed 22 and has case management scheduled, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
After two months of case management and support, Alex transitions to permanent supportive housing. The system automatically sends move-out documentation, housing resources, and follow-up check-in schedules. Alex is on the path to stability.
Alex just moved into her new place. She has questions: "How do I get food assistance?" "What about job training programs?" She texts the AI. It answers instantly with all the resource information she needs—no waiting, no phone calls, no searching through handouts.
Alex is struggling with her new landlord. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a support ticket, and connects her with the advocacy team for Monday morning. Alex doesn't have to wait for business hours or navigate voicemail. She just describes the problem, and it's handled.
There's a free health clinic this Saturday. Alex gets notified automatically—text or email, your choice. The system sends resource announcements, community events, program updates, and check-in reminders. Clients stay informed and connected without you sending individual messages. Everything happens automatically.
A year later, Alex is stable in permanent housing. She had consistent support—questions were answered instantly, resources were always available, and she felt connected to services. The same AI that helped her find shelter at 2 AM kept her supported through every step. That's the full journey: crisis call to emergency shelter to stable housing.
Everything you need to know about using Frontdesk for your shelter
Yes. The AI answers calls 24/7, assesses client needs, checks bed availability, and coordinates intake—all while your staff sleeps. No more missed calls from individuals in crisis at 2 AM.
The AI creates service tickets automatically, collects all details (bed location, request description, urgency), and routes them to your case management team. Emergency situations can be escalated immediately.
Yes. The system automatically sends confirmation calls and reminder texts before intake appointments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed intakes.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and schedules intake appointments instantly—no back-and-forth phone calls needed.
After initial contact, clients automatically receive a screening questionnaire that's pre-filled with their info from the CRM. The AI guides them through needs assessment and eligibility verification. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most systems including HMIS platforms, Clarity, ServicePoint, and others. All data syncs automatically—clients, intakes, bed assignments, and service requests.
Absolutely. The AI knows all your facilities, bed availability, program eligibility, and services offered. It can route calls based on location, handle network-wide inquiries, and manage multiple shelters simultaneously.
The AI handles crisis calls 24/7, assesses client safety, and can coordinate with emergency services or on-site staff. For immediate safety concerns, it immediately escalates to your crisis response team.
Pricing is based on your facility size and call volume. Most shelters see ROI within the first month from reduced missed intakes and increased client engagement. Contact us for a custom quote.
Stop missing calls at 2 AM. Start helping clients while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."