Every missed call is a lost patient. Every unfilled shift hurts care delivery. Frontdesk AI answers calls 24/7, schedules visits, handles patient inquiries, and coordinates caregivers—all while your team sleeps.
Home Healthcare Agency
Incoming Call...
Patient Family
"Hi, I need someone to help my mother with daily care. Can you send a caregiver tomorrow?"
AI Receptionist
"Yes! We have a caregiver available tomorrow at 9 AM for personal care and medication reminders. Shall I schedule the visit?"
✓ Visit Scheduled • Tomorrow 9 AM
You're losing patients every day you miss a call. Families reach out at night desperate for care, no-shows waste your caregivers' time, and your intake team can't keep up. There's a better way.
A family member's health declines at 10 PM, they find your agency online and call for help. They get voicemail. By the time you check messages in the morning, they've already enrolled with an agency that answered.
While you're conducting an assessment, three more calls come in. Care plan questions, scheduling requests, insurance inquiries—you can't be everywhere at once. Families get frustrated waiting, and you lose enrollments.
You clear your schedule, your nurse drives to their home, and they don't answer. You send one follow-up call that goes to voicemail. That's it—they're gone. No second chance, no recovery, just wasted time and another lost patient.
One AI workforce that handles every touchpoint—from first inquiry to scheduled service
Families visit your website at any hour looking for care. Frontdesk Chat answers instantly, qualifies needs, explains services, and books assessments—all without human intervention.
Every call is answered instantly—coverage requests, service inquiries, care plan questions. The AI understands context, creates requests, schedules assessments, and escalates to humans only when needed.
When assessments no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original chat conversation, knows their care needs, and books a new assessment—all while updating your CRM and calendar.
Every interaction—chat, call, assessment, care request—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every family and patient.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-assessment confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart care plan requests that pre-fill from CRM data and guide families through completion. When forms are submitted, they automatically trigger outbound automation sequences for qualification and care coordination workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your home healthcare agency. Each agent handles different tasks—answering calls, scheduling visits, handling patient inquiries. They work together 24/7 to keep your caregivers booked and patients cared for.
Answers every call instantly—no voicemail, no missed families. Handles care inquiries, schedules assessments, and creates service requests automatically for your home healthcare agency.
Qualifies patient leads, explains care services and pricing, answers questions about caregiver availability and insurance coverage instantly. Books in-home assessments and captures family contact info—all through your website chat, 24/7.
Sends personalized assessment confirmations, care plan updates, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep families engaged and informed.
Pre-fills patient intake forms from CRM data. Guides families through medical history and insurance verification. Triggers automation workflows when submitted for your home healthcare agency.
Automatically reaches out to families at the right time. Makes outbound calls to missed assessments, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost leads and keep families engaged with your home healthcare agency.
Handles two-way SMS conversations with patient families and current clients. Sends assessment confirmations, visit reminders, and answers questions about care services via text—98% open rate for your home healthcare agency.
Lets website visitors speak directly to your website about care services. Click, talk, get answers about pricing, caregiver availability, and service options—no typing required. Perfect for mobile users researching home healthcare agencies.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed patient and family data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by patient, care plan, and lead status for your home healthcare agency.
Patients and families don't submit requests—they just call or text. Your AI recognizes care needs (medication reminder, schedule change, urgent visit, etc.), creates service requests, triages by urgency, and notifies the right care coordinator automatically.
Watches every conversation and alerts you when it matters. If a family member expressed concern, if an urgent care need was reported, if an assessment was scheduled—you know instantly at your home healthcare agency.
Follow one family from phone call to scheduled care—see how every system works together
Alex calls at 2 AM about her mother needing care. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, personal care needs, mother's age, March 15th start date. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and intake forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her mother's personal care needs, the March 15th start date. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. She loves your services and wants to move forward. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-consultation follow-up emails get queued, the intake form is ready to send, and onboarding workflows begin. All happening automatically—you're just meeting with families.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a client intake form from Frontdesk Forms—already filled with her name, email, and the services she selected. The AI guides her through medical history and insurance information right on her phone. When she submits it, you're immediately notified. The onboarding process begins automatically—all without you lifting a finger.
Alex is at work, thinking about her mother's care. She has a question about scheduling flexibility. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and intake form, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
Everything is finalized. Alex's mother starts receiving care. The system automatically sends welcome emails, caregiver introduction messages, and care plan details. Alex's family is officially onboarded.
Alex needs to adjust her mother's care schedule. She has questions: "Can we change tomorrow's visit time?" "Is medication management included?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
The caregiver is running late due to traffic. It's 8:30 PM on a Sunday. Alex can call, text, or chat—whichever she prefers. The AI answers instantly, understands the concern, checks the caregiver's status, and provides an ETA. Alex doesn't have to wait for business hours or escalate the issue. She just describes the situation, and it's handled.
Alex receives her weekly care update. The system sends care summaries, medication reminders, appointment notifications, and health status reports. Families stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex's mother is still receiving excellent care. Alex had a great experience—questions were answered instantly, schedule changes were easy, and her mother's health improved. The same AI that helped her book the consultation kept her informed and supported as a client. That's the full journey: inquiry to consultation to long-term care.
Everything you need to know about using Frontdesk for your home healthcare agency
Yes. The AI answers calls 24/7, schedules assessments, checks caregiver availability, and books appointments—all while your team sleeps. No more missed referrals at 2 AM.
The AI manages schedule changes automatically, collects all details (patient name, service type, preferred times), and coordinates with your care team. Urgent requests can be escalated immediately to your clinical staff.
Yes. The system automatically sends confirmation emails and reminder texts before assessments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time caregiver availability and books assessments instantly—no back-and-forth phone calls needed.
After initial contact, patients automatically receive intake forms that are pre-filled with their info from the CRM. The AI guides them through medical history and insurance verification. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most systems including ClearCare, AlayaCare, WellSky, and others. All data syncs automatically—patient referrals, assessments, intake forms, and care schedules.
Absolutely. The AI knows all your service areas, caregiver availability, services offered, and insurance accepted. It can route calls based on location, handle agency-wide inquiries, and manage multiple branches simultaneously.
The AI handles urgent requests 24/7, verifies patient information, and can coordinate with your on-call nurses. For true medical emergencies, it immediately escalates to your clinical team or directs to 911.
Pricing is based on your agency size and call volume. Most agencies see ROI within the first month from reduced no-shows and increased patient admissions. Contact us for a custom quote.
Stop missing patient calls at 2 AM. Start scheduling care visits while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."