Every empty bed costs money. Every missed call is a lost resident. Frontdesk AI answers calls 24/7, schedules intakes, handles resident questions, and confirms placements—all while your staff sleeps.
For Halfway Houses
Incoming Call...
Case Worker
"Hi, I need a bed for my client. He's completing his program next week. Do you have availability?"
AI Receptionist
"Yes! We have a bed in House 2 available starting Monday. Shared room, $850/month. Would you like to schedule an intake assessment?"
✓ Intake Scheduled • House 2
You're losing placements while beds sit empty. Referrals call at all hours, no-shows disrupt intake, and your staff can't keep up with crisis calls. There's a better way.
A probation officer calls at 9 PM about an urgent placement, gets voicemail, and moves to the next facility. A resident in crisis calls after hours with no answer. By morning, the opportunity is gone and someone didn't get the help they needed.
While you're conducting an intake interview, three referrals call. Court-mandated placements, parole officer inquiries, family questions, resident check-ins—you can't handle it all. Caseworkers get frustrated waiting, and you lose placements to faster facilities.
You clear your schedule, prepare the intake paperwork, and wait. They don't show. You send one follow-up text that gets ignored. That's it—they're gone to another facility or back on the street. No second chance, no recovery, just wasted time and another empty bed.
One AI workforce that handles every touchpoint—from first inquiry to successful placement
Referrals and residents visit your website at any hour. Frontdesk Chat answers instantly, screens eligibility, explains your program, and schedules intake appointments—all without human intervention.
Every call is answered instantly—resident needs, referral inquiries, family questions, case manager requests. The AI understands context, routes calls properly, logs interactions, and escalates to staff only when needed.
When intake interviews no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their background, and books a new appointment—all while updating your CRM and calendar.
Every interaction—chat, call, intake, case management note—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every referral and resident.
Orchestrate the entire referral journey across email, voice, SMS, and web. Automatically coordinate follow-ups, appointment reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-intake confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart intake applications that pre-fill from CRM data and guide referrals through completion. When forms are submitted, they automatically trigger outbound automation sequences for screening and placement workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your facility. Each agent handles different tasks—answering calls, scheduling intake appointments, handling resident requests. They work together 24/7 to keep your beds filled and residents supported.
Answers every call instantly—no voicemail, no missed referrals. Handles intake inquiries, schedules facility tours, and creates resident support requests automatically.
Qualifies referrals, shows bed availability and program details, answers questions about eligibility and admission dates instantly. Schedules intake appointments and captures contact info—all through your website chat, 24/7.
Sends personalized intake appointment confirmations, admission reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep referrals engaged.
Pre-fills intake applications from CRM data. Guides referrals through background checks and program verification. Triggers automation workflows when submitted.
Automatically reaches out to referrals at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost placements and keep referrals engaged.
Handles two-way SMS conversations with potential residents and current residents. Sends intake confirmations, admission reminders, and answers questions about bed availability via text—98% open rate.
Lets website visitors speak directly to your website about bed availability. Click, talk, get answers about program requirements, availability, and services—no typing required. Perfect for mobile users seeking placement information.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed referral and resident data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by facility, bed, and placement status.
Residents don't submit tickets—they just call or text. Your AI recognizes facility issues (broken lock, heating problem, etc.), creates tickets, triages by urgency, and notifies the right facility staff automatically.
Watches every conversation and alerts you when it matters. If a referral was frustrated, if a facility issue was reported, if an intake appointment was scheduled—you know instantly.
Follow one referral from phone call to successful placement—see how every system works together
Alex calls at 2 AM. Her case manager just told her she needs housing. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, recovery program need, probation officer referral, March 15th intake date. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the intake is scheduled, the system springs into action. Confirmation emails, reminder texts, pre-intake forms, and document requests—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to rest. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex overslept. She completely forgot about the intake assessment. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her recovery program need, her probation officer referral. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally available—just got done meeting with her probation officer. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule your intake?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled intake. She completes the assessment and is approved. You mark it complete in your CRM. The moment you click "Approved," the system springs into action: welcome emails get queued, house rules documentation is ready to send, and move-in workflows begin. All happening automatically—you're just conducting the assessment.
Alex just finished the intake. She's walking to her car when her phone buzzes. It's a resident intake form from Frontdesk Forms—already filled with her name, email, and the facility she was just approved for. The AI guides her through emergency contact and medical information right on her phone. When she submits it, you're immediately notified. The move-in process begins automatically—all without you lifting a finger.
Alex is at work, thinking about moving in. She has a question about the curfew policy. She calls. The AI answers instantly, recognizes her from your CRM, remembers her intake and forms, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all questions answered, Alex moves in. The system automatically sends welcome messages, house rules documentation, and program orientation details. Alex is officially a resident.
Alex just got home from work. She has questions: "When is group therapy?" "What time is the house meeting?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through paperwork.
Alex's bedroom light isn't working. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a maintenance request, and schedules it for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There's a life skills workshop this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends house announcements, program reminders, scheduled events, and community news. Residents stay informed without you sending individual messages. Everything happens automatically.
Six months later, Alex successfully completes the program. She had a great experience—support requests were always handled quickly, questions were answered instantly, and she felt supported throughout her recovery journey. The same AI that helped her find housing kept her engaged as a resident. That's the full journey: referral to resident to successful completion.
Everything you need to know about using Frontdesk for your halfway house
Yes. The AI answers calls 24/7, screens potential residents, checks bed availability, and schedules intake assessments—all while your team sleeps. No more missed placement opportunities from parole officers or referral agencies calling at night.
The AI creates support tickets automatically, collects all details (room number, issue description, urgency), and routes them to your case management team. Crisis situations or policy violations can be escalated immediately to supervisors.
Yes. The system automatically sends confirmation emails and reminder texts before intake assessments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments and maximizing your bed occupancy.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books intake assessments instantly—no back-and-forth with probation officers or referral coordinators needed.
After intake assessments, candidates automatically receive a placement application that's pre-filled with their info from the CRM. The AI guides them through background checks, program requirements, and recovery plan details. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most case management platforms including SimpleCase, Penelope, and other criminal justice software. All data syncs automatically—resident referrals, intake appointments, placement applications, and support tickets.
Absolutely. The AI knows all your facilities, bed availability, program types, and eligibility requirements. It can route calls based on location, handle organization-wide inquiries, and manage multiple halfway houses simultaneously across different jurisdictions.
The AI handles routine inquiries 24/7, verifies resident identity, and can coordinate with on-site staff for standard support needs. For true emergencies like medical crises, substance use relapses, or safety concerns, it immediately escalates to your on-call supervisor.
Pricing is based on your facility size and call volume. Most halfway houses see ROI within the first month from reduced no-shows and increased bed occupancy. Contact us for a custom quote tailored to your transitional living program.
Stop missing placement calls at 2 AM. Start accepting residents while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."