Every empty bed costs money. Every missed call is a lost placement inquiry. Frontdesk AI answers calls 24/7, schedules home visits, handles family questions, and connects families—all while your team sleeps.
For Group Homes for Adults with Disabilities
Incoming Call...
Family Guardian
"Hi, I'm looking for placement for my sister. Do you have any openings available?"
AI Receptionist
"Yes! We have a bed available in our Maple Street home with 24/7 care. Would you like to schedule a home visit?"
✓ Visit Scheduled • Maple Street Home
Families call at all hours searching for care. Missed calls mean lost placements, and your small team can't handle the constant interruptions while providing quality resident care.
A desperate family finds your home at 9 PM while researching care options. They call and reach voicemail. By morning, they've already scheduled visits with three other facilities that answered immediately.
While you're helping a resident with medication, two families call about placement. A guardian needs a tour scheduled, a case worker has questions about services—you're pulled away from care constantly. Families get frustrated and choose more responsive homes.
You prepare the home for a family visit, brief your staff, and wait. They don't show. One follow-up call goes to voicemail. That's it—they're gone. No second chance, no recovery, just an empty bed and lost revenue.
One AI workforce that handles every touchpoint—from first inquiry to placement confirmation
Families visit your website at any hour seeking care for their loved ones. Frontdesk Chat answers instantly, qualifies families, shares available openings, and schedules facility tours—all without human intervention.
Every call is answered instantly—care coordination requests, placement inquiries, family questions. The AI understands context, creates support tickets, schedules follow-ups, and escalates to staff only when needed.
When families miss scheduled tours, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their loved one's care needs, and books a new visit—all while updating your CRM and calendar.
Every interaction—chat, call, tour, support request—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every family and resident.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-tour confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart placement inquiry forms that pre-fill from CRM data and guide families through completion. When forms are submitted, they automatically trigger outbound automation sequences for care needs assessment and admission workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your group homes. Each agent handles different tasks—answering calls from families, scheduling placement visits, handling resident support requests. They work together 24/7 to support families and fill your available beds faster.
Answers every call from families instantly—no voicemail, no missed placement inquiries. Handles care questions, schedules facility visits, and creates resident support requests automatically.
Qualifies family inquiries, shows available beds and care options, answers questions about services and admission dates instantly. Schedules facility visits and captures contact info—all through your website chat, 24/7.
Sends personalized facility visit confirmations, admission reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep families engaged throughout their placement journey.
Pre-fills admission intake forms from CRM data. Guides families through medical history and care needs assessment. Triggers automation workflows when submitted for review.
Automatically reaches out to families at the right time. Makes outbound calls to families who missed visits, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost inquiries and keep families engaged throughout the placement process.
Handles two-way SMS conversations with families and guardians. Sends visit confirmations, admission reminders, and answers questions about available beds and care services via text—98% open rate.
Lets website visitors speak directly to your website about available beds and care options. Click, talk, get answers about services, availability, and care programs—no typing required. Perfect for mobile users researching group home placements.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed family and resident data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by facility, bed availability, and inquiry status.
Residents and families don't submit requests—they just call or text. Your AI recognizes care needs (medication refill, behavioral support, health concern, etc.), creates support tickets, triages by urgency, and notifies the right care staff automatically.
Watches every conversation and alerts you when it matters. If a family was concerned, if a care issue was reported, if a facility visit was scheduled—you know instantly.
Follow one family from inquiry call to placement—see how every system works together
Maria calls at 2 AM about her brother Alex. The AI answers instantly—no voicemail, no missed call.
As Maria talks, the AI captures everything: her name, phone, Alex's age and needs, preferred home location, 24/7 care requirements, March 15th start date. Saved to CRM automatically—no forms, no typing.
Maria says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the visit is scheduled, the system springs into action. Confirmation emails, reminder texts, follow-ups, and placement forms—all happening automatically.
Maria's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Maria is at the grocery store. She completely forgot about the visit. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Maria as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, Alex's needs, her preferred home location, 24/7 care requirements. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Maria's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Maria, I noticed we missed you on Saturday. Would you like to reschedule?" Maria says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Maria and Alex show up for the rescheduled visit. They love the home—the bedroom, the staff, the community. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-visit follow-up emails get queued, the placement application form is ready to send, and assessment workflows begin. All happening automatically—you're just showing the home.
Maria just finished the visit. She's walking to her car when her phone buzzes. It's a placement application from Frontdesk Forms—already filled with her name, email, and Alex's information. The AI guides her through medical history and care needs assessment right on her phone. When she submits it, you're immediately notified. The placement review process begins automatically—all without you lifting a finger.
Maria's at work, thinking about the placement. She has a question about medication management procedures. She calls. The AI answers instantly, recognizes her from your CRM, remembers her visit and application, and is ready to help—no hold time, no voicemail, no missed calls. Maria gets her answer in seconds.
After the assessment is complete, Alex moves in. The system automatically sends welcome emails, care plan documentation, and family portal access. Alex and Maria are officially part of your community.
Alex just moved in. Maria has questions: "What's the weekly schedule?" "What activities are happening this week?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex isn't feeling well. It's 8:30 PM on a Sunday. Maria can call, text, or chat—whichever she prefers. The AI answers instantly, understands the concern, alerts the on-duty staff, and creates a care note for Monday morning. Maria doesn't have to wait for business hours or fill out forms. She just describes the concern, and it's handled.
There's a community picnic this Saturday. Maria gets notified automatically—email, text, or both, your choice. The system sends event announcements, activity reminders, care updates, and community news. Families stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex is thriving and Maria couldn't be happier. She had a great experience—questions were answered instantly, care was exceptional, and she felt supported every step of the way. The same AI that helped her find the home kept her connected and informed as a family member. That's the full journey: inquiry to placement to long-term care.
Everything you need to know about using Frontdesk for your group homes
Yes. The AI answers calls 24/7, responds to family questions, explains your care approach and services, and schedules home visits—all while your team rests. No more missed family connections at 9 PM.
The AI creates care notes automatically, collects all details (resident name, concern description, urgency level), and routes them to your care team. Emergency situations can be escalated to on-call staff immediately.
Yes. The system automatically sends confirmation emails and reminder texts before scheduled visits. When families miss visits, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books home visits instantly—no back-and-forth emails needed.
After home visits, families automatically receive placement information that's pre-filled with their details from the CRM. The AI guides them through care needs assessment and financial verification. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most care management platforms including TheKey, ClearCare, MatrixCare, and others. All data syncs automatically—family inquiries, visits, placement applications, and care coordination notes.
Absolutely. The AI knows all your homes, bed availability, care specializations, and programming. It can route calls based on location, handle network-wide inquiries, and manage multiple homes simultaneously.
The AI handles guardian calls 24/7, verifies family relationships, and can provide immediate updates on resident wellbeing. For true emergencies, it immediately escalates to your on-call care team.
Pricing is based on your network size and call volume. Most group homes see ROI within the first month from reduced missed inquiries and increased placement conversions. Contact us for a custom quote.
Stop missing placement inquiries at 2 AM. Start connecting families while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."