Fertility Clinics AI Receptionist | 24/7 Appointment Scheduling | Frontdesk

FERTILITY CLINICS
AI RECEPTIONIST
NEVER MISS A PATIENT

Every missed call is a lost patient. Every delayed response means they call another clinic. Frontdesk AI answers calls 24/7, schedules consultations, handles appointment changes, and supports patients—all while your team focuses on care.

24/7 Coverage
No Setup Fees

Frontdesk AI

For Fertility Clinics

Incoming Call...

Patient

"Hi, I'd like to schedule an initial consultation. What's your next available appointment?"

AI Receptionist

"I have availability this Thursday at 2 PM with Dr. Martinez. Would that work for your initial consultation?"

✓ Consultation Booked • Dr. Martinez

The Problem

FERTILITY CLINICS
LOSE PATIENTS DAILY

Emotional patients call after hours with urgent questions, consultations go unbooked, and your front desk drowns in calls. Every missed call is a couple who goes elsewhere.

You Miss Calls When Patients Need You Most

A couple researches treatments late at night, calls with urgent questions, and gets voicemail. By morning, anxiety drives them to another clinic that answered. You never even knew they called.

The Cost
$15,000+
Average lost per patient

Your Staff Is Overwhelmed by Patient Calls

While meeting with one patient, five calls come in. Consultation requests, medication questions, insurance verification—your team can't handle it all. Patients wait on hold and hang up frustrated.

The Cost
80+ calls/day
Per clinic coordinator

Consultations No-Show and You Lose Patients Forever

You block the doctor's schedule, prepare the consultation room, and they don't show. One reminder call went to voicemail. That's it—they're gone. No second chance, just a lost patient and empty appointment slot.

The Cost
25% no-show
Rate for initial consultations
$180K
Lost annually per missed patient
55%
Of inquiries happen outside business hours
48 hours
Before patients choose another clinic

HOW FRONTDESK
WORKS

One AI workforce that handles every touchpoint—from first inquiry to scheduled consultation

24/7 Patient Chat

Prospective patients visit your fertility clinic website at any hour. Frontdesk Chat answers instantly, qualifies leads, provides initial information about treatments, and books consultations—all without human intervention.

  • Automatically extracts treatment interests, timeline, and insurance information
  • Checks real-time availability with your physicians
  • Books initial consultations directly into your calendar
Frontdesk Chat
11:47 PM • Active
"Hi, I'm interested in IVF. Can I schedule a consultation?"
AI
"I'd be happy to help you schedule a consultation with Dr. Martinez. Are you available this Saturday at 10:00 AM?"
"Yes! That works perfectly."
Consultation Booked ✓
Saturday, March 9 • 10:00 AM • Dr. Martinez
Frontdesk Receptionist
Answered in 0.2s
AI: "Hello! This is Frontdesk at Reproductive Health Center. How can I help?"
Caller: "I need to reschedule my ultrasound appointment..."
AI: "I can help with that. Let me check Dr. Chen's availability. What works best for you?"
✓ Appointment Rescheduled

AI Phone Receptionist

Every call is answered instantly—appointment requests, prescription refills, lab result inquiries, insurance questions. The AI understands context, schedules appointments, answers clinical questions, and escalates to staff only when needed.

  • Answers calls in under 0.5 seconds, 24/7
  • Schedules consultations, procedures, and follow-ups automatically
  • Recognizes patients from EHR and references treatment history

Smart Outbound Follow-ups

When patients miss consultations, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their treatment plan and concerns, and books a new appointment—all while updating your EHR and calendar.

  • Automatically detects no-shows and triggers follow-up calls
  • Smart retry sequences with optimal timing
  • Reschedules appointments and updates all systems automatically
Outbound Call
Smart Retry #2 • Connected
AI: "Hi Sarah, this is Frontdesk from the clinic. I noticed we missed you for your consultation with Dr. Martinez on Saturday. Would you like to reschedule?"
Sarah: "Yes! I'm so sorry. Can we do next Tuesday afternoon?"
✓ Consultation Rescheduled
Tuesday, March 19 • 2:00 PM • Dr. Martinez
Frontdesk CRM
Name
Sarah Chen
Treatment Interest
IVF • Initial Consultation
Insurance Status
Verified • Blue Cross PPO
Source
Web Chat • 11:47 PM
Status
Consultation Scheduled

Unified CRM

Every interaction—chat, call, consultation, procedure—automatically creates and updates patient profiles in your CRM. No manual data entry. No missed information. One complete view of every patient and prospective patient.

  • Auto-creates profiles from any touchpoint
  • Tracks full journey from inquiry to treatment completion
  • Syncs with calendar, EHR, and all clinical systems

Marketing Automation

Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate follow-ups, appointment reminders, and educational nurturing sequences based on treatment stage and engagement.

  • Multi-channel orchestration (email, calls, texts, patient portal)
  • Treatment-stage-triggered workflows and sequences
  • Automatic follow-ups and patient re-engagement sequences
Automated Follow-Ups
What's Happening Now
Pre-consultation education sequence
Appointment reminder SMS scheduled
Post-consultation follow-up ready
Insurance verification reminder queued
AI Email Agent
Coming Soon
Pre-Consultation Email
"Hi Sarah! Your consultation with Dr. Martinez is confirmed. Here's what to bring and expect..."
Treatment Education Email
"Learn more about IVF and what your treatment journey will look like..."

AI Email Agent

Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-consultation information, appointment reminders, treatment education, and post-procedure follow-ups—all orchestrated by Marketing Automation.

  • Personalized email sequences based on treatment stage
  • Optimal send times for maximum engagement
  • Integrated with Marketing Automation workflows

AI-Powered Forms

Smart patient intake forms that pre-fill from CRM data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for medical history review and consultation preparation workflows.

  • Pre-filled with patient data (name, email, insurance information)
  • AI-guided completion for medical history and symptom tracking
  • Automatically triggers consultation preparation workflows
AI Form
Patient Intake Form
Pre-filled Fields
✓ Name, Email, Insurance (from CRM)
AI-Guided Fields
→ Medical History
→ Previous Treatments & Medications
What Happens Next
Your physician is notified and consultation prep begins

Live Demo

CALL IT
YOURSELF

(864) 619-0619

No sales pitch. Just our AI answering your call, answering questions, and trying to book you.

YOUR FERTILITY CLINICS AI TEAM
EACH ONE DOES DIFFERENT TASKS

Get a complete AI team for your fertility clinic. Each agent handles different tasks—answering calls, booking consultations, managing patient inquiries. They work together 24/7 to support your patients and grow your practice.

TIER 1.00

AI Receptionist Teammate

24/7 Receptionist
24/7 Available

Answers every call instantly—no voicemail, no missed consultations. Handles fertility treatment inquiries, books initial consultations, and schedules appointments automatically with compassionate, HIPAA-compliant care.

Phone Calls Consultation Booking Appointment Scheduling
TIER 1.00

Website Chat Teammate

Live Chat Lead Generator
Always Online

Qualifies prospective patients, answers questions about IVF success rates, treatment options, and insurance coverage instantly. Books initial consultations and captures contact info—all through your website chat, 24/7, with sensitivity and privacy.

Patient Qualifying Treatment Info Instant Answers
TIER 1.00

Email Teammate

Email Nurture Specialist
Coming Soon

Sends personalized consultation confirmations, treatment cycle reminders, and follow-up emails automatically. Coordinates with patient management to send at the right time to support patients throughout their fertility journey.

Confirmations Follow-Ups Reminders
TIER 1.00

Intake Forms Teammate

Patient Intake Assistant
New Patient Forms

Pre-fills patient intake forms from EMR data. Guides prospective patients through medical history, insurance verification, and fertility background. Triggers secure workflows when submitted for HIPAA compliance.

Pre-filled AI Guided Auto-Trigger
TIER 1.00

Outreach Teammate

Multi-Channel Outreach
Calls, Texts & Emails

Automatically reaches out to prospective patients at the right time. Makes outbound calls to missed consultations, sends personalized SMS appointment reminders, and emails nurturing sequences. Coordinates all outbound channels to re-engage inquiries and support patients.

Outbound Calls SMS Campaigns Email Sequences
TIER 1.00

SMS Texting Teammate

Text Support Agent
Two-Way Texting

Handles two-way SMS conversations with prospective patients and current patients. Sends consultation confirmations, treatment cycle reminders, and answers questions about fertility options via text—98% open rate with HIPAA compliance.

Appointment Confirmations Reminders Two-Way Chat
TIER 1.00

Web Voice Teammate

Voice Interface Agent
Click & Talk

Lets website visitors speak directly to your website about fertility treatments. Click, talk, get answers about IVF success rates, egg freezing options, and consultation availability—no typing required. Perfect for mobile users researching sensitive fertility topics privately.

Voice Chat Mobile Friendly Instant Answers
TIER 1.00

EMR Sync Teammate

EMR Sync Engine
Real-Time Sync

Automatically updates your Frontdesk EMR with every interaction. All your AI agents feed patient and prospective patient data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized securely by patient record, consultation status, and treatment phase.

Auto-Sync No Data Entry Organized
TIER 1.00

Auto Task Teammate

Auto Task Creator
Auto-Created

Patients don't submit forms—they just call or text. Your AI recognizes patient needs (prescription refill, billing question, emotional support, etc.), creates tasks, triages by urgency, and notifies the right clinical or administrative staff automatically.

Auto-Create Triage Notifications
TIER 1.00

Smart Alert Teammate

Smart Alert System
Watch & Alert

Watches every conversation and alerts you when it matters. If a prospective patient expressed concerns, if an urgent clinical question was asked, if a consultation was booked—you know instantly with full context for sensitive patient care.

Smart Alerts Custom Rules Instant

THE
JOURNEY

Follow one patient from first call to successful pregnancy—see how every system works together

Scroll to begin ↓
01
2:14 AM

THE PHONE RINGS
AT 2 AM

Alex calls at 2 AM. The AI answers instantly—no voicemail, no missed call.

ANSWERED ✓
Frontdesk Receptionist
Answered in 0.2s
AI: "Hello! This is Frontdesk. How can I help you today?"
Alex: "Hi, I've been trying to conceive for over a year. Can I schedule a consultation?"
AI: "Of course. We have an initial consultation available next Tuesday at 10 AM with Dr. Martinez. Would you like to book that?"
Frontdesk CRM
Alex Chen
Active
Phone
(555) 123-4567
Reason for Visit
Infertility Consultation
Trying to Conceive
12+ months
Consultation Date
March 15, 2024
Source
Phone • 2:14 AM
Saved to CRM automatically
02
2:15 AM

EVERY WORD
IS SAVED

As Alex talks, the AI captures everything: name, phone, infertility concerns, 12+ months trying to conceive, consultation preference. Saved to CRM automatically—no forms, no typing.

03
2:18 AM

TUESDAY AT 10 AM
IS BOOKED

Alex says "Yes!" The AI checks your calendar, finds Tuesday at 10 AM with Dr. Martinez, and books it. Instant confirmation—no waiting.

MARCH 2024
AI
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Initial Consultation
Alex Chen • Tuesday, March 12 • 10:00 AM • Dr. Martinez
Automation Sequence
1
Consultation Booked
Trigger detected in CRM
2
Confirmation Email Sent
Appointment confirmation delivered instantly
3
Reminder Scheduled
SMS reminder queued for Monday
4
Intake Forms Sent
Pre-appointment paperwork ready
04
2:19 AM

THE SYSTEM
WAKES UP

The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, intake forms, and follow-ups—all happening automatically.

Inbox
2 New
Consultation Confirmation
To: alex@email.com
Sent ✓
"Hi Alex! Your consultation with Dr. Martinez is confirmed for Tuesday, March 12 at 10:00 AM. Here's what to expect..."
Appointment Reminder
To: alex@email.com
Scheduled
"Just a friendly reminder about your consultation tomorrow! Please bring your medical records and insurance card..."
05
2:20 AM

HER PHONE
BUZZES NOW

Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Monday. No one had to remember to send it.

06
Tuesday, 10:15 AM

SHE FORGOT
TO SHOW UP

Tuesday morning, Alex is stuck in traffic. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.

NO-SHOW ALERT
Tuesday, March 12 • 10:00 AM
AC
Alex Chen
Dr. Martinez Consultation
❌ Did not arrive
Status updated in CRM
→ Recovery sequence triggered
Recovery Sequence
1
No-Show Detected
Status updated in CRM
2
Outbound Call Scheduled
AI will call Alex automatically
3
Context Loaded
Original conversation + patient data ready
07
Tuesday, 10:16 AM

ONE CLICK
STARTS IT ALL

The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her infertility concerns, her timeline. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.

08
Thursday, 3:45 PM

THE THIRD CALL
WORKS

Alex's phone rings. It's the third call from your AI. She's finally free—just finished a difficult meeting at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Tuesday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.

CONNECTED ✓
Outbound Call
Smart Retry #3 • Connected
AI: "Hi Alex, I noticed we missed you for the consultation with Dr. Martinez on Tuesday. Would you like to reschedule?"
Alex: "Yes! Can we do next Monday instead?"
Consultation Rescheduled
Monday, March 18 • 2:00 PM • Dr. Martinez
09
Monday, 2:45 PM

SHE FINALLY
MEETS THE DOCTOR

Alex shows up for the rescheduled consultation. Dr. Martinez reviews her case, orders initial testing, and discusses treatment options. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: follow-up emails get queued, lab instructions are sent, and treatment planning workflows begin. All happening automatically—you're just delivering care.

CONSULTATION COMPLETE
Monday, March 18 • 2:00 PM
Dr. Martinez
Alex Chen
Treatment planning sequence activated
Frontdesk Forms
Treatment Planning Form • Pre-filled from CRM
AI guiding through fields...
AI guiding through fields...
✓ Ready to send automatically
11
Monday, 3:00 PM

HER PHONE BUZZES
ON THE WAY OUT

Alex just finished her consultation. She's walking to her car when her phone buzzes. It's a treatment planning form from Frontdesk Forms—already filled with her name, email, and Dr. Martinez's information. The AI guides her through medical history and insurance details right on her phone. When she submits it, you're immediately notified. The treatment process begins automatically—all without you lifting a finger.

Incoming Call
Answered • Recognized from CRM
Context Loaded
Consultation completed • Treatment form submitted
AI
"I remember your consultation! How can I help?"
Alex
"Question about lab work timing..."
12
Wednesday, 10:30 AM

SHE HAS
A QUESTION

Alex is at work, thinking about her upcoming lab tests. She has a question about the timing. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and treatment plan, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.

13
April 10, 2024

ALEX BEGINS
HER TREATMENT

With all her questions answered, Alex starts her IVF treatment. The system automatically sends medication schedules, appointment reminders, and support resources. Alex's officially on her fertility journey.

TREATMENT STARTED
IVF Treatment • Dr. Martinez
14
April 15, 2024 • 8:30 PM

SHE TEXTS
AT 8:30 PM

Alex is at home preparing her medication. She has questions: "What time should I take this?" "Can I exercise during treatment?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.

Text Conversation
Alex • Recognized from CRM
Alex
"Hi! What time should I take my evening medication?"
AI
"Hi Alex! Your evening dose should be taken between 8-9 PM. Here's your complete medication schedule: [link]"
Alex
"Can I still exercise during treatment?"
AI
"Light exercise like walking or yoga is fine. Avoid high-impact activities. I'll send you our exercise guidelines."
15
April 22, 2024 • 7:15 AM

WORK CONFLICT
ON MONDAY

Alex has a monitoring appointment Monday morning. A work conflict just came up. It's 7:15 AM on a Saturday. She can call, text, or chat—whichever she prefers. The AI answers instantly, checks available times, reschedules her appointment, and sends confirmation. Alex doesn't have to wait for business hours or leave voicemails. She just describes the problem, and it's handled.

Alex's Options
CALL
Instant answer
CHAT
Quick & easy
TEXT
From anywhere
APPOINTMENT RESCHEDULED
Monitoring Appointment
Moved to: Tuesday, 8:00 AM
17
May 5, 2024

LAB RESULTS
ARE READY

Alex's latest lab results are in. She gets notified automatically—email, text, or both, your choice. The system sends test results, appointment reminders, medication refill alerts, and treatment updates. Patients stay informed without you sending individual messages. Everything happens automatically.

Patient Updates
Sent to Alex Chen
LAB RESULTS
Hormone Panel - Ready
Available in patient portal • Click to view
REMINDER
Medication Refill Due
Your prescription needs renewal this week
ANNOUNCEMENT
Support Group Meeting
Virtual support group next Thursday at 7 PM
✓ All notifications sent
No manual sending required
POSITIVE PREGNANCY TEST
June 15, 2024
Alex Chen
IVF Cycle Success • Dr. Martinez
✓ Treatment successful
First ultrasound scheduled
Why she stayed with you
"24/7 support made all the difference. I never felt alone during treatment, every question was answered immediately"
18
June 15, 2024

THREE MONTHS LATER
SHE'S PREGNANT

Three months later, Alex gets a positive pregnancy test. She had an incredible experience—questions were always answered instantly, appointments were easy to schedule, and she felt supported every step of the way. The same AI that helped her book her first consultation kept her informed and confident throughout treatment. That's the full journey: first call to new patient to successful pregnancy.

FREQUENTLY ASKED
QUESTIONS

Everything you need to know about using Frontdesk for your fertility clinic

Can it handle after-hours consultation calls? +

Yes. The AI answers calls 24/7, qualifies new patients, collects medical history, and schedules initial consultations—all while your team rests. No more missed opportunities when patients call at 2 AM with urgent questions.

How does it handle sensitive patient inquiries? +

The AI is HIPAA-compliant and handles sensitive fertility questions with empathy and discretion. It collects necessary information (age, medical history, treatment interests), documents everything securely, and routes urgent concerns to your clinical team immediately.

Does it reduce consultation no-shows? +

Yes. The system automatically sends confirmation emails and reminder texts before consultations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments and keeping your treatment schedule full.

Can it book consultations directly into my calendar? +

Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability for physicians and books consultations instantly—no back-and-forth emails needed.

How does the patient intake process work? +

After scheduling, patients automatically receive intake forms that are pre-filled with their info from the CRM. The AI guides them through medical history, insurance verification, and consent documentation. When submitted, you're notified immediately.

Does it work with my existing EMR systems? +

Yes. Frontdesk integrates with most EMR systems including Epic, Athenahealth, Practice Fusion, and others. All data syncs automatically—new patients, consultations, intake forms, and treatment schedules.

Can it handle multiple clinic locations? +

Absolutely. The AI knows all your clinic locations, physician availability, treatment options, and specialties. It can route calls based on location, handle multi-clinic inquiries, and manage scheduling across all your facilities simultaneously.

What about urgent patient concerns and emergencies? +

The AI handles routine inquiries 24/7, provides information about treatment cycles, and schedules follow-ups. For urgent medical concerns or treatment complications, it immediately escalates to your on-call physician team.

How much does it cost? +

Pricing is based on your clinic size and call volume. Most fertility clinics see ROI within the first month from reduced no-shows and increased patient conversions. Contact us for a custom quote.

GET STARTED WITH
FRONTDESK

Stop missing patient calls at 2 AM. Start booking consultations while you sleep.

features

The AI Receptionist that Never Sleeps

Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.

AI Receptionist Tailored to your Business

Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.

AI Receptionist Sends Texts & Schedules Appointments’

Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.

Build and Tweak your AI Receptionist in Minutes

The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime

Advanced Analytics with Your AI Receptionist

View  call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.

Start For Free

Multiple Channels, One AI Receptionist

Voice

Answers calls 24/7 with a human-like voice.

Text

Reaches out via SMS and replies to incoming text messages.

Website Embeddables

Choose your size, color, and voice. Then, embed your receptionist in your website.

integrations

Seamless Integration with Leading Scheduling Tools

Supercharge your existing booking system with our AI virtual receptionist. No limits.

Proof & Results

Testimonials

CFO, Garman Homes
View Customer Story

"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."

CEO, Trade Recalls
View Customer Story

"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."

CEO, Provest Realty
View Customer Story

"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."

Operations Manager, Clear Speech
View Customer Story

"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."

Seattle Foot & Ankle Center

"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."