Extended Stay Hotels AI Receptionist | 24/7 Guest Support & Booking | Frontdesk

FILL YOUR
EMPTY ROOMS
WHILE YOU SLEEP

Every empty room costs money. Every missed call is a lost booking. Frontdesk AI answers calls 24/7, processes reservations, handles guest requests, and confirms extended stays—all while your team sleeps.

24/7 Coverage
No Setup Fees

Frontdesk AI

For Extended Stay Hotels

Incoming Call...

Guest

"Hi, I need a room for 3 weeks starting next Monday. Do you have anything available?"

AI Receptionist

"Yes! We have a king suite available—full kitchen, $89/night weekly rate. I can reserve that for you right now!"

✓ Reservation Confirmed • 21 Nights

The Problem

EXTENDED STAY HOTELS
LOSE GUESTS EVERY DAY

You're losing revenue every day your rooms sit empty. Corporate travelers call at midnight, no-shows waste your staff's time, and your front desk can't keep up. There's a better way.

You Miss Calls When It Matters Most

A corporate traveler finds your hotel at 11 PM, calls to book a room, and gets voicemail. By the time your front desk checks messages in the morning, they've already booked with a competitor who answered immediately.

The Cost
$3,600/month
Lost per empty room

Your Front Desk Is Drowning in Calls

While you're checking in a guest, three more calls come in. Housekeeping requests, booking inquiries, rate questions—your staff can't be everywhere at once. Guests get frustrated waiting on hold, and you lose reservations.

The Cost
60+ calls/day
Per front desk agent

Reservations Cancel and You Lose Them Forever

A guest books a room, then cancels last minute. You send one follow-up email that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted inventory and another empty room generating zero revenue.

The Cost
25% cancellation
Rate industry average
$43,200
Lost annually per empty room
45%
Of booking inquiries happen after hours
4 days
Average time to fill an empty room

HOW FRONTDESK
WORKS

One AI workforce that handles every touchpoint—from first inquiry to confirmed reservation

24/7 Booking Chat

Extended stay guests visit your website at any hour. Frontdesk Chat answers instantly, qualifies bookings, shows available suites, and confirms reservations—all without human intervention.

  • Automatically extracts budget, check-in date, and suite preferences
  • Checks real-time availability across all room types
  • Books reservations directly into your system
Frontdesk Chat
2:14 AM • Active
"Hi, need a suite for 3 months starting next week. What's available?"
AI
"I have our Executive Suite available—full kitchen, workspace, $2,800/month. Would you like to reserve it?"
"Perfect! Let's book it."
Reservation Confirmed ✓
Check-in: March 9 • Executive Suite • 3 months
Frontdesk Receptionist
Answered in 0.2s
AI: "Hello! This is Frontdesk. How can I help?"
Caller: "The WiFi isn't working in Suite 302..."
AI: "I'll create a service request right away. Can you confirm your suite number?"
✓ Request #4920 Created

AI Phone Receptionist

Every call is answered instantly—service requests, booking inquiries, stay extensions. The AI understands context, creates tickets, schedules follow-ups, and escalates to humans only when needed.

  • Answers calls in under 0.5 seconds, 24/7
  • Creates service requests automatically
  • Recognizes guests from CRM and references stay history

Smart Outbound Follow-ups

When bookings are incomplete, Frontdesk Outbound automatically calls to complete reservations. The AI references the original chat conversation, knows their preferences, and secures the booking—all while updating your CRM and reservation system.

  • Automatically detects incomplete bookings and triggers follow-up calls
  • Smart retry sequences with optimal timing
  • Confirms reservations and updates all systems automatically
Outbound Call
Smart Retry #3 • Connected
AI: "Hi Sarah, this is Frontdesk. I noticed you started a reservation for the Executive Suite. Would you like to complete your booking?"
Sarah: "Yes! I got interrupted. Can we finalize it now?"
✓ Reservation Confirmed
Check-in: March 16 • 3 months • Executive Suite
Frontdesk CRM
Name
Sarah Chen
Suite Preference
Executive Suite • $2,800/month
Check-in Date
March 15, 2024
Source
Web Chat • 2:14 AM
Status
Reservation Confirmed

Unified CRM

Every interaction—chat, call, reservation, service request—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every guest and booking.

  • Auto-creates profiles from any touchpoint
  • Tracks full journey from inquiry to check-in
  • Syncs with calendar, requests, and all systems

Marketing Automation

Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.

  • Multi-channel orchestration (email, calls, texts, forms)
  • Behavior-triggered workflows and sequences
  • Automatic follow-ups and recovery sequences
Automated Follow-Ups
What's Happening Now
Pre-arrival email sequence
Check-in reminder SMS scheduled
Welcome call ready
Mid-stay satisfaction check queued
AI Email Agent
Coming Soon
Pre-Arrival Email
"Hi Sarah! Your Executive Suite is ready. Here's everything you need to know about check-in..."
Reminder Email
"Just a friendly reminder about your check-in tomorrow..."

AI Email Agent

Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-arrival confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.

  • Personalized email sequences based on guest behavior
  • Optimal send times for maximum engagement
  • Integrated with Marketing Automation workflows

AI-Powered Forms

Smart reservation forms that pre-fill from CRM data and guide guests through completion. When forms are submitted, they automatically trigger outbound automation sequences for confirmation and pre-arrival workflows.

  • Pre-filled with CRM data (name, email, suite preference)
  • AI-guided completion for payment and identification verification
  • Automatically triggers outbound workflows on submission
AI Form
Extended Stay Reservation
Pre-filled Fields
✓ Name, Email, Suite (from CRM)
AI-Guided Fields
→ Payment Information
→ ID Verification
What Happens Next
You're notified immediately and pre-arrival sequences begin

Live Demo

CALL IT
YOURSELF

(864) 619-0619

No sales pitch. Just our AI answering your call, answering questions, and trying to book you.

YOUR EXTENDED STAY HOTELS AI TEAM
EACH ONE DOES DIFFERENT TASKS

Get a complete AI team for your extended stay property. Each agent handles different tasks—answering calls, booking reservations, handling guest requests. They work together 24/7 to fill your rooms faster and keep guests happy.

TIER 1.00

AI Receptionist Teammate

24/7 Front Desk
24/7 Available

Answers every call instantly—no voicemail, no missed reservations. Handles booking inquiries, checks room availability, quotes nightly rates, and creates guest service requests automatically.

Phone Calls Reservations Guest Services
TIER 1.00

Website Chat Teammate

Live Chat Booking Engine
Always Online

Qualifies guest inquiries, shows available suites and weekly rates, answers questions about amenities and check-in dates instantly. Books reservations and captures contact info—all through your website chat, 24/7.

Guest Qualifying Room Search Instant Answers
TIER 1.00

Email Teammate

Email Nurture Specialist
Coming Soon

Sends personalized reservation confirmations, check-in reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep guests engaged and encourage direct bookings.

Confirmations Follow-Ups Reminders
TIER 1.00

Registration Teammate

Guest Registration Assistant
Check-In Forms

Pre-fills guest registration forms from CRM data. Guides guests through ID verification, payment method setup, and parking registration. Triggers automation workflows when check-in is completed.

Pre-filled AI Guided Auto-Trigger
TIER 1.00

Outbound Sales Teammate

Multi-Channel Outreach
Calls, Texts & Emails

Automatically reaches out to potential guests at the right time. Makes outbound calls to abandoned bookings, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost reservations and convert inquiries into bookings.

Outbound Calls SMS Campaigns Email Sequences
TIER 1.00

SMS Texting Teammate

Text Support Agent
Two-Way Texting

Handles two-way SMS conversations with potential and current guests. Sends reservation confirmations, check-in reminders, and answers questions about available suites, amenities, and weekly rates via text—98% open rate.

Reservation Confirmations Reminders Two-Way Chat
TIER 1.00

Web Voice Teammate

Voice Interface Agent
Click & Talk

Lets website visitors speak directly to your website about available suites. Click, talk, get answers about pricing, availability, and amenities—no typing required. Perfect for mobile users browsing extended stay options.

Voice Chat Mobile Friendly Instant Answers
TIER 1.00

CRM Sync Teammate

CRM Sync Engine
Real-Time Sync

Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed guest and inquiry data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by suite type, check-in date, and reservation status.

Auto-Sync No Data Entry Organized
TIER 1.00

Auto Request Teammate

Auto Request Creator
Auto-Created

Guests don't submit service requests—they just call or text. Your AI recognizes issues (broken WiFi, heater not working, extra towels, etc.), creates service tickets, triages by urgency, and notifies the right housekeeping or maintenance staff automatically.

Auto-Create Triage Notifications
TIER 1.00

Smart Alert Teammate

Smart Alert System
Watch & Alert

Watches every conversation and alerts you when it matters. If a guest was frustrated, if a service issue was reported, if a long-term reservation was booked—you know instantly.

Smart Alerts Custom Rules Instant

THE
JOURNEY

Follow one guest from phone call to extended stay—see how every system works together

Scroll to begin ↓
01
2:14 AM

THE PHONE RINGS
AT 2 AM

Alex calls at 2 AM needing a room for her business trip. The AI answers instantly—no voicemail, no missed call.

ANSWERED ✓
Frontdesk Receptionist
Answered in 0.2s
AI: "Hello! This is Frontdesk. How can I help you today?"
Alex: "Hi, I need a room for 3 weeks starting next Monday. Do you have anything available with a kitchenette?"
AI: "Yes! We have a King Suite with full kitchenette available—$89/night for extended stays. Would you like to schedule a property tour?"
Frontdesk CRM
Alex Chen
Active
Phone
(555) 123-4567
Looking For
King Suite w/ Kitchenette
Nightly Rate
$89/night
Check-in Date
March 15, 2024
Source
Phone • 2:14 AM
Saved to CRM automatically
02
2:15 AM

EVERY WORD
IS SAVED

As Alex talks, the AI captures everything: name, phone, King Suite preference, $89/night rate, 3-week stay, March 15th check-in. Saved to CRM automatically—no forms, no typing.

03
2:18 AM

SAT AT 11 AM
IS BOOKED

Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books the property tour. Instant confirmation—no waiting.

MARCH 2024
AI
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King Suite Tour
Alex Chen • Saturday, March 9 • 11:00 AM
Automation Sequence
1
Tour Booked
Trigger detected in CRM
2
Confirmation Email Sent
Tour confirmation delivered instantly
3
Reminder Scheduled
SMS reminder queued for Friday
4
Follow-Up Queued
Post-tour email ready to send
04
2:19 AM

THE SYSTEM
WAKES UP

The moment the tour is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and registration forms—all happening automatically.

Inbox
2 New
Tour Confirmation
To: alex@email.com
Sent ✓
"Hi Alex! Your property tour for the King Suite is confirmed for Saturday, March 9 at 11:00 AM..."
Tour Reminder
To: alex@email.com
Scheduled
"Just a friendly reminder about your property tour tomorrow! We're excited to show you the King Suite..."
05
2:20 AM

HER PHONE
BUZZES NOW

Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.

06
Saturday, 11:15 AM

SHE FORGOT
TO SHOW UP

Saturday morning, Alex is stuck in a client meeting. She completely forgot about the tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.

NO-SHOW ALERT
Saturday, March 9 • 11:00 AM
AC
Alex Chen
King Suite Tour
❌ Did not arrive
Status updated in CRM
→ Recovery sequence triggered
Recovery Sequence
1
No-Show Detected
Status updated in CRM
2
Outbound Call Scheduled
AI will call Alex automatically
3
Context Loaded
Original chat + profile data ready
07
Saturday, 11:16 AM

ONE CLICK
STARTS IT ALL

The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her King Suite search, her $89/night budget, 3-week stay. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.

08
Monday, 3:45 PM

THE THIRD CALL
WORKS

Alex's phone rings. It's the third call from your AI. She's finally free—just finished her client meeting. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.

CONNECTED ✓
Outbound Call
Smart Retry #3 • Connected
AI: "Hi Alex, I noticed we missed you for the King Suite tour on Saturday. Would you like to reschedule?"
Alex: "Yes! Can we do this Saturday instead?"
Tour Rescheduled
Saturday, March 16 • 2:00 PM
09
Saturday, 2:15 PM

SHE LOVES
THE SUITE

Alex shows up for the rescheduled tour. She loves the suite. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, the registration form is ready to send, and qualification workflows begin. All happening automatically—you're just showing the property.

TOUR COMPLETE
Saturday, March 16 • 2:00 PM
King Suite
Alex Chen
Post-tour sequence activated
Frontdesk Forms
Guest Registration • Pre-filled from CRM
AI guiding through fields...
AI guiding through fields...
✓ Ready to send automatically
11
Saturday, 2:30 PM

HER PHONE BUZZES
ON THE WAY OUT

Alex just finished the tour. She's walking to her car when her phone buzzes. It's a registration form from Frontdesk Forms—already filled with her name, email, and the suite she just saw. The AI guides her through company details and payment method right on her phone. When she submits it, you're immediately notified. The booking process begins automatically—all without you lifting a finger.

Incoming Call
Answered • Recognized from CRM
Context Loaded
Tour completed • Registration submitted
AI
"I remember your tour! How can I help?"
Alex
"Question about the parking options..."
12
Monday, 10:30 AM

SHE HAS
A QUESTION

Alex is at work, thinking about her upcoming stay. She has a question about parking options. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and registration, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.

13
March 15, 2024

ALEX BOOKS
HER STAY

With free parking confirmed, Alex completes her booking. The system automatically sends welcome emails, check-in instructions, and amenity guides. Alex is officially checked in for her 3-week extended stay.

BOOKING CONFIRMED
King Suite • $89/night • 21 nights
14
March 17, 2024 • 6:30 PM

SHE TEXTS
AT 6:30 PM

Alex just checked in. She has questions: "How do I connect to WiFi?" "What are the fitness center hours?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.

Text Conversation
Alex • Recognized from CRM
Alex
"Hi! How do I connect to WiFi?"
AI
"Hi Alex! Network: GuestWiFi, Password: Welcome2024. Full instructions here: [link]"
Alex
"What are the fitness center hours?"
AI
"Fitness center hours are 24/7. Access code is on your key card. Welcome!"
15
March 22, 2024 • 8:30 PM

THE AC
ISN'T WORKING

Alex's air conditioning isn't working. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a service ticket, and schedules it for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.

Alex's Options
CALL
Instant answer
CHAT
Quick & easy
TEXT
From anywhere
TICKET CREATED
AC Not Working - King Suite
Scheduled: Monday, 9:00 AM
17
March 28, 2024

HAPPY HOUR
THIS THURS

There's a guest happy hour this Thursday. Alex gets notified automatically—email, text, or both, your choice. The system sends property announcements, event reminders, service updates, and community news. Guests stay informed without you sending individual messages. Everything happens automatically.

Property Event
Sent to All Guests
EVENT
Guest Happy Hour
Thursday, March 28 • 5:00 PM • Lobby Lounge
ANNOUNCEMENT
Extended Breakfast Hours
Breakfast now available 6:00 AM - 10:00 AM daily!
REMINDER
Laundry Facility
Free laundry facility available 24/7 on 2nd floor
✓ All guests notified
No manual sending required
STAY EXTENDED
April 5, 2024
Alex Chen
King Suite • $89/night • +2 weeks
✓ Extended for 14 nights
New checkout: April 19, 2024
Why she extended
"Great suite, quick service responses, loved the guest events and amenities"
18
April 5, 2024

THREE WEEKS IN
SHE EXTENDS

Three weeks later, Alex extends her stay by two more weeks. She had a great experience—service requests were handled quickly, questions were answered instantly, and she felt supported. The same AI that helped her book the suite kept her happy as a guest. That's the full journey: inquiry to guest to extension.

FREQUENTLY ASKED
QUESTIONS

Everything you need to know about using Frontdesk for your extended stay property

Can it handle after-hours booking calls? +

Yes. The AI answers calls 24/7, qualifies guests, checks room availability, and books reservations—all while your team sleeps. No more missed bookings at 2 AM.

How does it handle guest service requests? +

The AI creates service tickets automatically, collects all details (room number, issue description, urgency), and routes them to your housekeeping or maintenance team. Emergency requests can be escalated immediately.

Does it reduce check-in no-shows? +

Yes. The system automatically sends confirmation emails and reminder texts before scheduled check-ins. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed reservations.

Can it book reservations directly into my PMS? +

Yes. Integrates with major property management systems and booking platforms. The AI checks real-time availability and confirms reservations instantly—no back-and-forth emails needed.

How does it handle extended stay inquiries? +

The AI understands weekly and monthly rates, answers questions about extended stay discounts, kitchen amenities, and corporate housing options. It qualifies guests and collects payment information before booking.

Does it work with my existing systems? +

Yes. Frontdesk integrates with most systems including Opera, Cloudbeds, RoomRaccoon, and others. All data syncs automatically—guest information, reservations, service requests, and billing.

Can it handle multiple properties or locations? +

Absolutely. The AI knows all your properties, room availability, rates, and amenities. It can route calls based on location, handle brand-wide inquiries, and manage multiple properties simultaneously.

What about guest lockouts and emergencies? +

The AI handles lockouts 24/7, verifies guest identity, and can coordinate with on-site staff to issue new key cards. For true emergencies, it immediately escalates to your on-call team.

How much does it cost? +

Pricing is based on your property size and call volume. Most extended stay hotels see ROI within the first month from reduced no-shows and increased direct bookings. Contact us for a custom quote.

GET STARTED WITH
FRONTDESK

Stop missing guest inquiries at 2 AM. Start booking extended stays while you sleep.

features

The AI Receptionist that Never Sleeps

Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.

AI Receptionist Tailored to your Business

Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.

AI Receptionist Sends Texts & Schedules Appointments’

Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.

Build and Tweak your AI Receptionist in Minutes

The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime

Advanced Analytics with Your AI Receptionist

View  call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.

Start For Free

Multiple Channels, One AI Receptionist

Voice

Answers calls 24/7 with a human-like voice.

Text

Reaches out via SMS and replies to incoming text messages.

Website Embeddables

Choose your size, color, and voice. Then, embed your receptionist in your website.

integrations

Seamless Integration with Leading Scheduling Tools

Supercharge your existing booking system with our AI virtual receptionist. No limits.

Proof & Results

Testimonials

CFO, Garman Homes
View Customer Story

"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."

CEO, Trade Recalls
View Customer Story

"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."

CEO, Provest Realty
View Customer Story

"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."

Operations Manager, Clear Speech
View Customer Story

"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."

Seattle Foot & Ankle Center

"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."