Every missed call could be a life at risk. Every unanswered crisis is someone left without help. Frontdesk AI answers calls 24/7, coordinates shelter placements, provides resources, and connects survivors to safety—all while your team rests.
For Domestic Violence Shelters
Incoming Call...
Survivor
"I need emergency shelter. I left with my two children. Can you help us?"
AI Receptionist
"You're safe now. We have shelter space available for you and your children. Can I gather some information to coordinate your placement?"
✓ Placement Coordinated • Safe House B
Survivors in crisis call at 2 AM when they need help most. Missed calls mean lives at risk, beds stay empty, and your team burns out from 24/7 pressure.
A survivor escapes at midnight, finds your shelter's number, and gets voicemail. By morning, she's gone back to her abuser or found another shelter. When someone's safety is on the line, every missed call matters.
While counseling a survivor, five more calls come in. Crisis hotline, intake requests, donation questions, volunteer inquiries—your team can't handle the volume. Staff burnout is constant, and critical calls slip through.
You have beds available, but survivors can't reach you to complete intake. They call during your intake meeting, and by the time you follow up, they've found another shelter or returned to danger. Empty beds mean lost funding and lives you couldn't help.
One AI workforce that handles every touchpoint—from first crisis call to safe shelter placement
Survivors reach out for help at any hour. Frontdesk Chat responds instantly with compassion, assesses immediate safety needs, provides resources, and coordinates shelter placement—all while ensuring confidentiality and trauma-informed care.
Every call is answered instantly with trauma-informed care—safety assessments, counseling requests, resource questions, legal advocacy needs. The AI understands crisis context, schedules appointments, coordinates services, and escalates to staff only when needed.
When survivors miss counseling sessions, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, understands their support needs, and books a new appointment—all while updating your case management system.
Every interaction—chat, call, counseling session, legal advocacy appointment—automatically creates and updates survivor profiles in your case management system. No manual data entry. No missed information. One complete view of every survivor's journey to safety.
Orchestrate the entire survivor support journey across phone, text, email, and in-person services. Automatically coordinate follow-ups, appointment reminders, and support sequences based on individual needs and progress.
Coming Soon: Automatically send personalized, trauma-informed emails at optimal times. Welcome messages, appointment reminders, check-ins, and resource sharing—all orchestrated through Service Coordination Automation.
Compassionate intake forms that pre-fill from case management data and guide survivors through completion with trauma-informed language. When forms are submitted, they automatically trigger service coordination workflows for shelter placement and support services.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your shelter. Each agent handles different tasks—answering crisis calls, coordinating placements, handling support requests. They work together 24/7 to help more survivors reach safety faster.
Answers every crisis call instantly—no voicemail, no missed survivors in need. Handles intake inquiries, coordinates emergency shelter placements, and creates safety plan support requests automatically.
Supports survivors seeking help, shows available shelter beds and services, answers questions about safety planning and admission process instantly. Coordinates intake appointments and captures essential contact info—all through your website chat, 24/7.
Sends personalized intake confirmations, appointment reminders, and follow-up support emails automatically. Coordinates with case management to send at the right time to keep survivors informed and supported.
Pre-fills intake forms from CRM data. Guides survivors through safety assessment and service needs. Triggers case management workflows when submitted.
Automatically reaches out to survivors at the right time. Makes outbound follow-up calls to missed appointments, sends personalized SMS check-ins, and emails support resource sequences. Coordinates all outbound channels to maintain connection and keep survivors engaged with services.
Handles two-way SMS conversations with survivors seeking help and current residents. Sends intake confirmations, appointment reminders, and answers questions about available beds and services via text—98% open rate.
Lets website visitors speak directly to your website about available shelter beds and services. Click, talk, get answers about intake process, bed availability, and support programs—no typing required. Perfect for mobile users seeking urgent help.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed survivor and case data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by shelter, bed status, and service needs.
Residents don't submit tickets—they just call or text. Your AI recognizes support needs (medical assistance, childcare, legal advocacy, etc.), creates support requests, triages by urgency, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a survivor was in distress, if an urgent support need was reported, if an intake was scheduled—you know instantly.
Follow one survivor from crisis call to safe shelter—see how every system works together
Alex calls at 2 AM in crisis. The AI answers instantly—no voicemail, no missed call, no waiting.
As Alex talks, the AI captures essential information: first name only, family situation, immediate safety needs, arrival timeline. Everything is encrypted and saved to secure CRM automatically—no forms, no typing, no paper trail.
Alex says "Yes, I can come now." The AI checks available beds, finds Room 7 with space for her and her children, and confirms the placement. Intake coordinator is notified—no waiting.
The moment placement is confirmed, the system springs into action. Staff alerts, room preparation, welcome materials, and intake paperwork—all happening automatically before Alex arrives.
Intake coordinator Maria's phone buzzes. It's an alert about Alex's arrival—sent automatically by the system. She reads the details, sees the children's ages, and knows exactly what to prepare. The night shift manager gets notified too. Everyone is ready before Alex walks through the door.
Alex arrives with her children. Maria is waiting at the door, knows her name, has the room ready. The intake process is smooth because all the information from the crisis call is already in the system. Alex and her children are safe.
Maria gives Alex emergency supplies, creates a safety plan, and schedules an advocate meeting for morning. The system automatically queued all follow-up appointments and support services. Alex can finally rest knowing she and her children are safe.
Alex wakes up and needs to ask about her advocate meeting. She calls the main line. The AI answers instantly, recognizes her voice from last night's intake, and has all her information ready. "Your meeting with Sarah is at 10 AM in Conference Room B. She's your assigned advocate and will help you with next steps."
Alex meets with advocate Sarah. They create an action plan: legal support, housing assistance, job resources, and childcare. Sarah marks the meeting complete in the system. The moment she clicks "Complete," automated follow-ups begin: resource packets get queued, service referrals are scheduled, and support group invitations are sent.
Alex checks her secure portal. A personalized resource packet is waiting—legal support, housing programs, job training, childcare options, counseling services. Everything she needs, organized and ready. The system generated it automatically based on her intake information and advocate meeting notes.
Alex is reviewing her resources. She has a question about scheduling the legal consultation. She texts the shelter. The AI answers instantly, recognizes her from the CRM, remembers her advocate meeting and resources, and is ready to help—no waiting, no phone tag, no missed messages.
Alex receives an invitation to the weekly support group. She's nervous but decides to attend. The system sent the notification automatically, along with information about childcare during the session. She meets other survivors, shares her story, and starts building a support network.
Alex is ready to start job training. She has questions: "When does the next workshop start?" "Do you have resume help?" She texts the AI. It answers instantly with all the details—no waiting, no phone calls, no navigating through multiple staff members.
Alex needs information about housing programs. It's 9 PM on a Tuesday. She can call, text, or use the web chat—whichever she prefers. The AI answers instantly on any channel, understands her situation, provides detailed housing resources, and connects her with the housing specialist for a callback tomorrow.
There's a financial planning workshop this Friday. Alex gets notified automatically—text and secure portal message. The system sends community announcements, workshop reminders, support group updates, and resource alerts. Residents stay informed without staff sending individual messages. Everything happens automatically.
Three months later, Alex transitions to her own apartment through the housing program. She secured a job, her children are thriving in school, and she has a support network. She had constant access to help—the AI answered every call, every text, every question at any hour. That's the full journey: crisis call to safe shelter to independent living.
Everything you need to know about using Frontdesk for your shelter
Yes. The AI answers calls 24/7, assesses urgency, checks bed availability, and coordinates shelter placements—all while your team rests. No survivor in crisis goes unanswered at 2 AM.
The AI collects essential safety information (immediate danger, children present, safety planning needs) with trauma-informed responses, and routes urgent cases to your crisis team. All data is encrypted and HIPAA-compliant for complete confidentiality.
Yes. The system automatically sends confirmation texts and calls to follow up with survivors. When survivors can't be reached, it continues gentle outreach attempts—ensuring no one falls through the cracks during their crisis.
Yes. Integrates with Google Calendar, Outlook, and most scheduling systems. The AI checks real-time bed availability and coordinates safe intake times instantly—no back-and-forth calls during crisis moments.
After initial contact, survivors automatically receive secure intake information that's pre-filled with their details. The AI guides them through safety assessment and immediate needs documentation. When submitted, your crisis team is notified immediately.
Yes. Frontdesk integrates with most case management platforms including Apricot, ClientTrack, ETO, and others. All data syncs automatically—survivor contacts, shelter placements, safety plans, and support requests.
Absolutely. The AI knows all your shelter locations, bed availability, specialized services, and geographic coverage. It can route calls based on location, handle network-wide inquiries, and manage multiple facilities simultaneously.
The AI handles urgent calls 24/7, assesses immediate danger levels, and provides safety resources. For life-threatening emergencies, it immediately escalates to your on-call crisis team and can connect survivors to 911 if needed.
Pricing is based on your shelter capacity and call volume. Most organizations see immediate impact from increased survivor connections and reduced staff burnout. Contact us for a custom quote tailored to your mission.
Never miss a crisis call again. Be there for survivors 24/7.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."