Every missed call is a lost tour booking. Every voicemail is revenue walking out the door. Frontdesk AI answers calls 24/7, books tastings, handles group reservations, and fills your tour calendar—all while you focus on crafting spirits.
For Distillery Tours
Incoming Call...
Guest
"Hi, I'd like to book a tasting tour for 6 people. Do you have any spots this Saturday?"
AI Receptionist
"Yes! We have our Premium Tasting Tour available Saturday at 2 PM—perfect for your group of 6. Shall I reserve that for you?"
✓ Tour Booked • Sat 2 PM • 6 Guests
You're losing tour bookings every day while guests call after hours, no-shows waste your time, and your tasting room staff can't keep up with calls during peak hours. There's a better way.
A couple finds your distillery online at 9 PM planning their weekend, calls to book a tasting, and gets voicemail. By the time you check messages in the morning, they've already booked a tour at a competing distillery that answered.
While you're leading a tasting room tour, three more calls come in. Group booking inquiries, private event questions, bottle shop questions—you can't be everywhere at once. Guests get frustrated waiting, and you lose bookings.
You reserve time slots, prepare tasting flights, and set up the tour space. They don't show. You send one follow-up text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted inventory and lost revenue from groups who could have filled those slots.
One AI workforce that handles every touchpoint—from first inquiry to confirmed booking
Visitors discover your distillery website at any hour. Frontdesk Chat answers instantly, qualifies guests, shows available tour times, and books reservations—all without human intervention.
Every call is answered instantly—tour bookings, private event inquiries, tasting room questions. The AI understands context, creates reservations, schedules callbacks, and escalates to humans only when needed.
When guests no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original booking conversation, knows their tour preferences, and books a new time—all while updating your CRM and calendar.
Every interaction—chat, call, tour booking, event inquiry—automatically creates and updates guest profiles in your CRM. No manual data entry. No missed information. One complete view of every visitor and private event client.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-tour confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart private event inquiry forms that pre-fill from CRM data and guide clients through completion. When forms are submitted, they automatically trigger outbound automation sequences for event planning and confirmation workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your distillery. Each agent handles different tasks—answering calls, booking tours, handling tasting reservations. They work together 24/7 to fill your tour slots faster.
Answers every call instantly—no voicemail, no missed bookings. Handles tour inquiries, books distillery visits, and creates special event reservations automatically.
Qualifies visitor inquiries, shows available tour times and tasting packages, answers questions about spirits and group sizes instantly. Books distillery tours and captures contact info—all through your website chat, 24/7.
Sends personalized tour confirmations, tasting event reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep visitors engaged.
Pre-fills group booking forms from CRM data. Guides visitors through party size and special requests. Triggers automation workflows when submitted.
Automatically reaches out to potential visitors at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost bookings and keep guests engaged.
Handles two-way SMS conversations with tour guests and interested visitors. Sends tour confirmations, tasting event reminders, and answers questions about available experiences via text—98% open rate.
Lets website visitors speak directly to your website about available tours. Click, talk, get answers about tasting options, availability, and spirits—no typing required. Perfect for mobile users browsing experiences.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed visitor and guest data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by tour type, experience, and booking status.
Guests don't submit requests—they just call or text. Your AI recognizes special requests (dietary restrictions, accessibility needs, group sizes), creates tasks, triages by priority, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a guest was frustrated, if a special request was reported, if a large group tour was booked—you know instantly.
Follow one guest from phone call to booked tour—see how every system works together
Alex calls at 2 AM. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, 8-person group, bachelorette party, Premium Tasting Experience. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 2 PM, and books it. Instant confirmation—no waiting.
The moment the tour is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and pre-arrival information—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to planning. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday afternoon, Alex's group is still at brunch. They completely forgot about the tour. You're at the tasting room, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her bachelorette party, 8 guests, Premium Tasting. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished a work meeting. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed your group on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex's group shows up for the rescheduled tour. They love the experience. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, retail purchase forms are ready to send, and newsletter signup workflows begin. All happening automatically—you're just hosting the tour.
Alex just finished the tour. She's walking to her car when her phone buzzes. It's a bottle order form from Frontdesk Forms—already filled with her name, email, and the barrel-aged bourbon she loved. The AI guides her through shipping and payment right on her phone. When she submits it, you're immediately notified. The order processing begins automatically—all without you lifting a finger.
Alex is at work, thinking about her bottle order. She has a question about shipping times. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and order, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With free shipping on her first order, Alex joins your bottle club membership. The system automatically sends welcome emails, member perks information, and upcoming release notifications. Alex is officially a loyal customer.
Alex just got her shipment. She has questions: "When is the next release?" "Can I add another bottle to my membership?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex received her shipment but one bottle arrived damaged. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a replacement ticket, and schedules it for Monday shipping. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There's a private barrel tasting event this Saturday for club members. Alex gets notified automatically—email, text, or both, your choice. The system sends event announcements, new release notifications, special tastings, and exclusive member updates. Customers stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex renews her membership. She had a great experience—support was always quick, questions were answered instantly, and she felt valued as a member. The same AI that helped her book the tour kept her engaged as a customer. That's the full journey: prospect to customer to loyal member.
Everything you need to know about using Frontdesk for your distillery
Yes. The AI answers calls 24/7, checks tour availability, answers questions about tastings and experiences, and books reservations—all while your team is off the clock. No more missed bookings at 10 PM when visitors are planning their weekend.
The AI collects all details for private events, corporate tastings, and weddings automatically—guest count, date preferences, spirit preferences, and special requests. It routes inquiries to your events team with complete information, so you can focus on creating memorable experiences.
Yes. The system automatically sends confirmation emails and reminder texts before tours. When no-shows happen, it immediately follows up to reschedule—recovering up to 40% of missed reservations and keeping your tasting room full.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time tour capacity and books reservations instantly—no back-and-forth emails or phone tag needed.
The AI automatically tracks tour capacity, prevents overbooking, and offers alternative time slots when tours are full. For large groups, it collects party size and preferences, then notifies your team to follow up with custom pricing and arrangements.
Yes. Frontdesk integrates with most systems including FareHarbor, Peek Pro, Rezdy, and others. All data syncs automatically—reservations, guest information, tour times, and special requests flow seamlessly into your existing workflow.
Absolutely. The AI knows all your offerings—standard tours, premium tastings, cocktail classes, barrel room experiences, and VIP packages. It explains pricing, duration, and what's included, then books the right experience based on guest preferences.
The AI identifies wholesale buyers, restaurant partners, and retail inquiries, then collects contact details and business information. These leads are immediately routed to your sales team with full context, so you never miss a distribution opportunity.
Pricing is based on your tour volume and call activity. Most distilleries see ROI within the first month from reduced no-shows, increased bookings, and capturing after-hours reservations. Contact us for a custom quote tailored to your operation.
Stop missing tour bookings at 2 AM. Start filling tastings while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."