Every missed call is a lost patient. Every unanswered question delays treatment. Frontdesk AI answers calls 24/7, schedules consultations, handles refill requests, and manages prescription inquiries—all while your staff focuses on compounding.
For Compounding Pharmacies
Incoming Call...
Patient
"Hi, I need to schedule a consultation for a custom hormone prescription. Are you accepting new patients?"
AI Receptionist
"Absolutely! We specialize in hormone therapy compounding. I can schedule you with our pharmacist tomorrow at 10 AM. Does that work?"
✓ Consultation Booked • Tomorrow 10 AM
You're losing patients every day while staff struggles with call volume. Physicians call after hours, refill requests pile up, and your team can't keep pace with consultation inquiries.
A physician needs a custom formulation at 7 PM, calls, and gets voicemail. A patient needs urgent pain management consultation. By morning, they've already contacted another compounding pharmacy that answered immediately.
While compounding a prescription, five more calls come in. Refill requests, insurance questions, consultation bookings, physician inquiries—your pharmacists can't be on the phone and filling prescriptions simultaneously. Patients wait on hold and hang up frustrated.
You block time for a patient consultation about hormone replacement therapy or pain management. They don't show. You send one reminder email that gets ignored. That's it—they're gone to a retail pharmacy. No second chance, no custom formulation sale, just wasted clinical time.
One AI workforce that handles every touchpoint—from first inquiry to prescription fulfillment
Patients visit your compounding pharmacy website at any hour. Frontdesk Chat answers instantly, qualifies compound requests, checks medication availability, and schedules consultations—all without human intervention.
Every call is answered instantly—refill requests, prescription inquiries, consultation questions, insurance verification. The AI understands context, checks prescription status, schedules follow-ups, and escalates to pharmacists only when needed.
When consultations no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original chat conversation, knows their compound needs, and books a new consultation—all while updating your pharmacy system and calendar.
Every interaction—chat, call, consultation, refill request—automatically creates and updates patient profiles in your CRM. No manual data entry. No missed information. One complete view of every patient and their compound medication history.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate follow-ups, refill reminders, and nurturing sequences based on prescription history and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-consultation confirmations, refill reminders, follow-ups, and patient education sequences—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from CRM data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for prescription verification and insurance approval workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your compounding pharmacy. Each agent handles different tasks—answering calls, scheduling consultations, handling prescription inquiries. They work together 24/7 to serve your patients faster.
Answers every call instantly—no voicemail, no missed patients. Handles prescription refill requests, books compounding consultations, and creates clinical notes automatically.
Qualifies patient inquiries, explains custom compound formulations, answers questions about hormone therapy and specialized medications instantly. Books compounding consultations and captures patient info—all through your website chat, 24/7.
Sends personalized consultation confirmations, prescription ready notifications, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep patients engaged.
Pre-fills patient intake forms from pharmacy records. Guides patients through medical history and allergy documentation. Triggers automation workflows when submitted.
Automatically reaches out to patients at the right time. Makes outbound calls for prescription ready notifications, sends personalized SMS reminders, and emails refill sequences. Coordinates all outbound channels to keep patients adherent and engaged.
Handles two-way SMS conversations with patients. Sends prescription ready notifications, refill reminders, and answers questions about compound formulations via text—98% open rate.
Lets website visitors speak directly to your pharmacy about custom compounds. Click, talk, get answers about hormone therapy, veterinary compounds, and specialized formulations—no typing required. Perfect for mobile users researching treatments.
Automatically updates your pharmacy management system with every interaction. All your AI agents feed patient and prescription data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by patient, prescription, and consultation status.
Patients don't submit forms—they just call or text. Your AI recognizes compound requests (hormone cream, pain gel, veterinary formula, etc.), creates tasks, triages by urgency, and notifies the right pharmacist automatically.
Watches every conversation and alerts you when it matters. If a patient had concerns about side effects, if an urgent compound was requested, if a consultation was booked—you know instantly.
Follow one patient from first call to prescription pickup—see how every system works together
Alex calls at 2 AM with an urgent prescription question. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, custom pain cream inquiry, 24-48 hour turnaround, March 15th consultation. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books the consultation. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and intake forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her custom pain cream inquiry, her consultation time. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule your consultation?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. The pharmacist explains the custom formulation. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-consultation follow-up emails get queued, the prescription intake form is ready to send, and compounding workflows begin. All happening automatically—you're just providing expert care.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a prescription intake form from Frontdesk Forms—already filled with her name, email, and the prescription type she just discussed. The AI guides her through medical history and insurance information right on her phone. When she submits it, you're immediately notified. The compounding process begins automatically—all without you lifting a finger.
Alex is at work, thinking about her prescription. She has a question about the compounding timeline. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and intake form, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With her custom pain cream ready, Alex picks up her prescription. The system automatically sends usage instructions, refill reminders, and follow-up care guides. Alex is officially a satisfied patient.
Alex has been using her prescription. She has questions: "When can I get a refill?" "What's the maximum daily dosage?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through paperwork.
Alex needs to refill her prescription. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the request, verifies her refill eligibility, and schedules it for Monday. Alex doesn't have to wait for business hours or navigate phone menus. She just requests the refill, and it's handled.
Your pharmacy is now offering vitamin IV therapy. Alex gets notified automatically—email, text, or both, your choice. The system sends service announcements, health tips, updates, and educational content. Patients stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex is a loyal patient. She's filled multiple prescriptions, tried new formulations, and referred friends. She had a great experience—questions were answered instantly, refills were seamless, and she felt supported. The same AI that helped her find the pharmacy kept her engaged as a patient. That's the full journey: inquiry to prescription to loyalty.
Everything you need to know about using Frontdesk for your compounding pharmacy
Yes. The AI answers calls 24/7, takes refill requests, schedules consultations, and collects prescription information—all while your team is off duty. No more missed patient calls at 2 AM.
The AI collects detailed information automatically including patient needs, physician requirements, compound specifications, and dosage forms. It logs all requests and routes them to your pharmacists for review and pricing.
Yes. The system automatically sends confirmation texts and reminder calls before consultations. When no-shows happen, it immediately reaches out to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books consultations instantly—no back-and-forth phone tag needed.
After patients request a transfer, the AI collects all necessary information including previous pharmacy details, prescription numbers, and insurance information. It logs everything in your pharmacy management system and notifies your team immediately.
Yes. Frontdesk integrates with most pharmacy management systems including PioneerRx, QS/1, Liberty Software, and others. All data syncs automatically—patient inquiries, consultation bookings, refill requests, and compound orders.
Absolutely. The AI knows all your pharmacy locations, specialties, compounding capabilities, and hours. It can route calls based on location, handle multi-pharmacy inquiries, and manage multiple facilities simultaneously.
The AI handles routine questions 24/7 and collects detailed information. For clinical questions or true emergencies requiring pharmacist expertise, it immediately escalates to your on-call pharmacist or transfers to emergency services.
Pricing is based on your pharmacy size and call volume. Most compounding pharmacies see ROI within the first month from increased consultation bookings and improved patient retention. Contact us for a custom quote.
Stop missing prescription consultations at 2 AM. Start serving patients while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."