Every missed call is a lost policy. Every unanswered inquiry is revenue walking out the door. Frontdesk AI answers calls 24/7, qualifies leads, schedules policy reviews, handles claims questions, and closes quotes—all while your team sleeps.
Commercial Insurance
Incoming Call...
Business Owner
"Hi, I need general liability coverage for my warehouse. What are your rates?"
AI Receptionist
"I can help with that! We have competitive GL packages starting at $2,200 annually. Can I schedule a policy review with Alex this week?"
✓ Consultation Booked • Wed 3 PM
You're losing policy renewals every day you miss calls. Prospects reach out at 9 PM, no-shows waste your consultation slots, and your team can't keep up with quote requests. There's a better way.
A business owner needs liability coverage urgently at 7 PM, calls, and gets voicemail. By the time you check messages in the morning, they've already purchased a policy from a competitor who answered.
While you're in a policy review meeting, three more quote requests come in. Claims questions, coverage consultations, renewal reminders—you can't be everywhere at once. Prospects get frustrated waiting, and you lose policies to faster agencies.
You clear your schedule, prepare the coverage analysis, and wait. They don't show. You send one follow-up email that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and another lost client.
One AI workforce that handles every touchpoint—from first inquiry to policy renewal
Business owners visit your website at any hour. Frontdesk Chat answers instantly, qualifies leads, gathers coverage needs, and schedules consultations—all without human intervention.
Every call is answered instantly—claims inquiries, policy questions, coverage updates. The AI understands context, initiates claims, schedules agent callbacks, and escalates to humans only when needed.
When prospects miss consultations, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their coverage needs, and books a new appointment—all while updating your CRM and calendar.
Every interaction—chat, call, consultation, claim—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every prospect and policyholder.
Orchestrate the entire prospect journey across email, voice, SMS, and web. Automatically coordinate follow-ups, renewal reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-consultation confirmations, renewal reminders, claim updates, and nurturing sequences—all orchestrated by Marketing Automation.
Smart insurance applications that pre-fill from CRM data and guide prospects through completion. When forms are submitted, they automatically trigger outbound automation sequences for underwriting and policy approval workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your commercial insurance agency. Each agent handles different tasks—answering calls, qualifying leads, handling policy inquiries requests. They work together 24/7 to convert more prospects faster.
Answers every call instantly—no voicemail, no missed opportunities. Handles policy inquiries, books consultation appointments, and creates claim support tickets automatically.
Qualifies insurance leads, explains coverage options and pricing, answers questions about policy types and coverage limits instantly. Books consultation appointments and captures contact info—all through your website chat, 24/7.
Sends personalized consultation confirmations, policy renewal reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep prospects engaged.
Pre-fills policy applications from CRM data. Guides clients through business information and coverage requirements. Triggers automation workflows when submitted.
Automatically reaches out to prospects at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost leads and keep prospects engaged.
Handles two-way SMS conversations with prospects and current clients. Sends consultation confirmations, policy renewal reminders, and answers questions about coverage options via text—98% open rate.
Lets website visitors speak directly to your website about coverage options. Click, talk, get answers about pricing, policy types, and coverage limits—no typing required. Perfect for mobile users browsing insurance options.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed prospect and client data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by policy type, coverage needs, and lead status.
Clients don't submit tickets—they just call or text. Your AI recognizes service requests (claims questions, policy changes, coverage reviews), creates tickets, triages by urgency, and notifies the right team members automatically.
Watches every conversation and alerts you when it matters. If a prospect was frustrated, if a claim issue was reported, if a consultation was booked—you know instantly.
Follow one prospect from phone call to signed policy—see how every system works together
Alex calls at 2 AM after a fender bender. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, accident details, location, incident date. Saved to CRM automatically—no forms, no typing.
Alex needs to meet an adjuster. The AI checks your calendar, finds Saturday at 10 AM, and books it. Instant confirmation—no waiting.
The moment the appointment is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and claim forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to bed. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the meeting. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her accident details, her claim information. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled meeting. She provides all the claim documentation. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-meeting follow-up emails get queued, the claim processing workflow begins, and document requests are automated. All happening automatically—you're just reviewing the claim.
Alex just finished the meeting. She's walking to her car when her phone buzzes. It's an additional documentation request from Frontdesk Forms—already filled with her name, email, and the claim number they just discussed. The AI guides her through uploading police reports and witness statements right on her phone. When she submits it, you're immediately notified. The claim processing continues automatically—all without you lifting a finger.
Alex's at work, thinking about her claim. She has a question about the timeline. She calls. The AI answers instantly, recognizes her from your CRM, remembers her meeting and documentation, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
The claim is processed and approved. Alex receives her settlement check. The system automatically sends payment confirmation, follow-up satisfaction surveys, and renewal reminders. Alex's officially taken care of.
Alex just got her car back from repairs. She has questions: "What's covered under my collision policy?" "Do I have rental car coverage?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through policy documents.
Alex is thinking about adding her daughter to her policy. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands her question, pulls up her policy details, and provides options for adding a driver. Alex doesn't have to wait for business hours or navigate a phone tree. She just asks her question, and it's answered.
Alex's policy renewal is coming up in 30 days. She gets notified automatically—email, text, or both, your choice. The system sends renewal reminders, coverage updates, payment notifications, and important policy changes. Clients stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex renews her policy. She had a great experience—her claim was handled smoothly, questions were answered instantly, and she felt supported. The same AI that helped her file a claim kept her happy as a client. That's the full journey: prospect to policyholder to renewal.
Everything you need to know about using Frontdesk for your commercial insurance agency
Yes. The AI answers calls 24/7, qualifies business leads, collects policy information, and schedules consultations—all while your team sleeps. No more missed opportunities at 2 AM.
The AI creates claim tickets automatically, collects all details (policy number, incident description, urgency), and routes them to your claims team. Urgent claims can be escalated immediately to an agent.
Yes. The system automatically sends confirmation emails and reminder texts before consultations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books consultations instantly—no back-and-forth emails needed.
After consultations, prospects automatically receive a quote request form that's pre-filled with their info from the CRM. The AI guides them through business details and coverage requirements. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most systems including Applied Epic, Salesforce, HawkSoft, AMS360, and others. All data syncs automatically—leads, consultations, quotes, and claims inquiries.
Absolutely. The AI knows all your coverage types, policy options, pricing ranges, and specialist agents. It can route calls based on coverage needs, handle multi-location inquiries, and manage multiple branches simultaneously.
The AI handles urgent claims 24/7, verifies policyholder identity, and can coordinate with your claims adjusters or emergency response teams. For critical incidents, it immediately escalates to your on-call agent.
Pricing is based on your agency size and call volume. Most commercial insurance agencies see ROI within the first month from reduced no-shows and increased policy conversions. Contact us for a custom quote.
Stop missing policy inquiries at 2 AM. Start writing coverage while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."