Every empty room costs money. Every missed call is a lost guest. Frontdesk AI answers calls 24/7, books reservations, handles guest requests, and confirms bookings—all while your team sleeps.
Casino Resort
Incoming Call...
Guest
"Hi, I need a deluxe suite for this weekend. Do you have anything available?"
AI Receptionist
"Yes! We have a Deluxe King Suite available—$450/night with complimentary casino credits. Shall I reserve it for you?"
✓ Suite Reserved • Deluxe King
You're losing high-value guests every hour your phones aren't answered. VIP players call at 3 AM, no-shows waste your premium suites, and your front desk can't handle the volume during peak gaming hours.
A high roller finishes their gaming session at 2 AM and wants a suite upgrade. They call, get voicemail, and book with the competitor across the street who answered immediately. By morning, you've lost a $5,000 weekend.
During peak hours, guests are checking in, calling about show reservations, requesting spa appointments, and asking about tournament schedules. Your staff can't handle it all. Guests wait on hold, get frustrated, and your service reputation suffers.
A guest books a premium suite for the weekend tournament but never shows. No confirmation call, no reminder, no follow-up. Your $1,200/night suite sits empty while you could have filled it with the waiting list. That revenue is gone forever.
One AI workforce that handles every touchpoint—from first inquiry to confirmed booking
Guests visit your casino hotel website at any hour. Frontdesk Chat answers instantly, qualifies inquiries, shows available rooms and packages, and books reservations—all without human intervention.
Every call is answered instantly—guest services, reservation inquiries, spa bookings, event questions. The AI understands context, creates service requests, schedules reservations, and escalates to staff only when needed.
When reservations are incomplete, Frontdesk Outbound automatically calls to confirm. The AI references the original inquiry, knows their room preferences, and completes the booking—all while updating your PMS and calendar.
Every interaction—chat, call, reservation, service request—automatically creates and updates guest profiles in your CRM. No manual data entry. No missed information. One complete view of every guest and their stay history.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate pre-arrival reminders, upsell opportunities, and post-stay follow-ups based on guest behavior and preferences.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-arrival confirmations, upgrade offers, dining reminders, and post-stay thank-yous—all orchestrated by Marketing Automation.
Smart registration forms that pre-fill from CRM data and guide guests through completion. When forms are submitted, they automatically trigger outbound automation sequences for upgrades, loyalty enrollment, and guest satisfaction workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your casino resort. Each agent handles different tasks—answering calls, booking reservations, handling guest requests. They work together 24/7 to maximize occupancy and deliver exceptional guest experiences.
Answers every call instantly—no voicemail, no missed reservations. Handles room inquiries, books hotel reservations, processes show ticket requests, and creates guest service tickets automatically.
Qualifies potential guests, shows available room types and rates, answers questions about casino amenities, dining options, and show schedules instantly. Books reservations and captures guest information—all through your website chat, 24/7.
Sends personalized reservation confirmations, check-in reminders, show ticket details, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep guests engaged and coming back.
Pre-fills guest registration forms from CRM data. Guides guests through loyalty program enrollment and payment method verification. Triggers automation workflows when check-in is completed.
Automatically reaches out to potential guests at the right time. Makes outbound calls to booking inquiries, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover abandoned bookings and keep guests engaged with special offers.
Handles two-way SMS conversations with potential and current guests. Sends reservation confirmations, check-in reminders, and answers questions about available suites, dining reservations, and show times via text—98% open rate.
Lets website visitors speak directly to your website about available suites. Click, talk, get answers about room rates, suite upgrades, casino amenities, and show availability—no typing required. Perfect for mobile users browsing resort options.
Automatically updates your Frontdesk CRM with every guest interaction. All your AI agents feed reservation and guest data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by room type, suite, and booking status.
Guests don't submit service requests—they just call or text. Your AI recognizes guest needs (extra towels, room service, AC issues, etc.), creates service tickets, triages by urgency, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a guest was unhappy, if a service issue was reported, if a high-value reservation was booked—you know instantly.
Follow one guest from phone call to booking confirmation—see how every system works together
Alex calls at 2 AM looking for a weekend getaway. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, pool view preference, $389 rate, March 15th check-in. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your availability, confirms Friday check-in at 3 PM, and books it. Instant confirmation—no waiting.
The moment the reservation is booked, the system springs into action. Confirmation emails, pre-arrival reminders, check-in instructions, and post-stay surveys—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a pre-arrival reminder is already scheduled for Thursday. No one had to remember to send it.
Tuesday morning, Alex's plans change—a work emergency came up. She calls to cancel. The AI handles it instantly, processes the cancellation according to your policy, and updates the reservation status. You see the cancellation in your CRM and mark it as "Cancelled." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex's reservation as cancelled, the system springs into action. It remembers everything: the 2 AM phone call, her pool view preference, her $389 rate. Re-engagement calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the second call from your AI. Her work emergency is resolved—she's ready to book again. She answers. The AI remembers their entire conversation from last week. "Hi Alex, we'd love to have you visit. Would you like to rebook for another weekend?" Alex says yes, picks a new date, and hangs up. The reservation updates automatically. No one had to do anything.
Alex arrives for her rescheduled stay. She loves the room—the pool view is perfect. You mark the check-in complete in your CRM. The moment you click "Checked In," the system springs into action: welcome messages get sent, amenity information is delivered, and post-stay surveys are queued. All happening automatically—you're just welcoming the guest.
Alex just checked in at the front desk. She's heading to the elevator when her phone buzzes. It's a digital registration form from Frontdesk Forms—already filled with her name, email, and room assignment. The AI guides her through ID verification and payment confirmation right on her phone. When she submits it, you're immediately notified. The registration process completes automatically—all without her waiting at the desk.
Alex is by the pool, thinking about booking a spa treatment. She has a question about the hours. She calls. The AI answers instantly, recognizes her from your CRM, knows she's in room 402 and checked in yesterday, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered instantly and seamless service throughout, Alex checks out with a smile. The system automatically sends a thank-you email, a post-stay survey, and a special offer for her next visit. Alex leaves a glowing review.
Alex is back in her room after a day by the pool. She has questions: "What time does the steakhouse close?" "Can I book a couples massage for tomorrow?" She texts the AI. It answers instantly with restaurant hours and spa availability—no waiting, no phone calls, no searching through brochures.
Alex is settling in for the night. The AC is running too cold. It's 8:30 PM on a Saturday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a service ticket, and dispatches someone to adjust it within 15 minutes. Alex doesn't have to wait for morning or fill out forms. She just describes the problem, and it's handled.
There's a high-stakes poker tournament this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends casino promotions, tournament announcements, entertainment updates, and special offers. Guests stay informed without you sending individual messages. Everything happens automatically.
Three months later, Alex books another stay—she's coming back for the poker tournament. She had an incredible experience—every question was answered instantly, requests were handled immediately, and she felt like a VIP. The same AI that helped her book the first time kept her engaged as a guest. That's the full journey: first-time caller to loyal returning guest.
Everything you need to know about using Frontdesk for your casino resort
Yes. The AI answers calls 24/7, checks room availability, quotes rates, and confirms reservations—all while your team is off the clock. No more missed bookings at 3 AM from high rollers.
The AI creates service tickets automatically, collects all details (room number, request type, urgency), and routes them to the appropriate department—housekeeping, concierge, or facilities. VIP requests are prioritized immediately.
Yes. The system automatically sends confirmation emails and reminder texts before reservations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed bookings and maximizing your revenue.
Yes. Integrates with OpenTable, your PMS, and spa booking systems. The AI checks real-time availability and books reservations instantly—no back-and-forth calls needed, freeing your staff for guest interactions.
The AI accesses guest profiles in real-time, answers questions about points balances, tier benefits, and comp availability. It can apply comps to reservations and enroll new members—all while maintaining your brand's premium service standards.
Yes. Frontdesk integrates with most casino systems including Opera, Agilysys, IGT, and others. All data syncs automatically—guest profiles, reservations, player tier status, and service requests.
Absolutely. The AI knows all your casino properties, room inventory, table availability, and amenities. It can route calls based on location, handle resort-wide inquiries, and manage multiple properties simultaneously across your portfolio.
The AI recognizes VIP players and loyalty tier members, provides white-glove service 24/7, and can coordinate with hosts or concierge. For high-priority requests or whale players, it immediately escalates to your casino host team.
Pricing is based on your resort size and call volume. Most casino hotels see ROI within the first month from increased reservations, reduced no-shows, and improved guest satisfaction scores. Contact us for a custom quote.
Stop missing reservations at 2 AM. Start booking high-rollers while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."