Every empty tour slot costs revenue. Every missed call is a lost booking. Frontdesk AI answers calls 24/7, books brewery tours, handles private event requests, and confirms reservations—all while you focus on brewing.
For Brewery Tours
Incoming Call...
Guest
"Hi, I'd like to book a brewery tour for 8 people this Saturday. What times are available?"
AI Receptionist
"Perfect! We have openings at 2 PM and 4 PM on Saturday. The tour includes tastings and costs $35 per person. Which time works better?"
✓ Tour Booked • Saturday 2 PM
You're losing bookings every day while tours run half-empty. Beer enthusiasts call after hours, no-shows waste tour slots, and your staff can't keep up with reservations. There's a better way.
A craft beer lover discovers your brewery at 9 PM, calls to book a weekend tour, and gets voicemail. By the time you check messages in the morning, they've already booked with another brewery that answered.
While you're leading a tasting tour, five more calls come in. Group bookings, private event inquiries, cancellation requests—you can't be everywhere at once. Guests get frustrated waiting, and you lose reservations.
You reserve tour spots, prep the tasting room, and wait. They don't show. You send one follow-up text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted capacity and empty seats on your tour.
One AI workforce that handles every touchpoint—from first inquiry to booked tour
Visitors land on your brewery website at any hour. Frontdesk Chat answers instantly, explains tour options, checks availability, and books reservations—all without human intervention.
Every call is answered instantly—tour bookings, private event inquiries, reservation changes, general questions. The AI understands context, logs inquiries, schedules follow-ups, and escalates to humans only when needed.
When guests no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original booking conversation, knows their group size and preferences, and books a new time—all while updating your CRM and calendar.
Every interaction—chat, call, tour booking, event inquiry—automatically creates and updates guest profiles in your CRM. No manual data entry. No missed information. One complete view of every visitor and returning guest.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-tour confirmations, reminders, follow-ups, and engagement sequences—all orchestrated by Marketing Automation.
Smart event inquiry forms that pre-fill from CRM data and guide guests through completion. When forms are submitted, they automatically trigger outbound automation sequences for event planning and confirmation workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your brewery operations. Each agent handles different tasks—answering calls, booking tours, handling group reservations. They work together 24/7 to fill your tour slots faster.
Answers every call instantly—no voicemail, no missed bookings. Handles tour inquiries, books group reservations, and captures special event requests automatically.
Qualifies visitor leads, shows tour availability and pricing, answers questions about tastings and private events instantly. Books brewery tours and captures contact info—all through your website chat, 24/7.
Sends personalized tour confirmations, tasting event reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep visitors engaged.
Pre-fills group reservation forms from CRM data. Guides visitors through party size and dietary preferences. Triggers automation workflows when submitted.
Automatically reaches out to visitors at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost bookings and keep guests engaged.
Handles two-way SMS conversations with brewery guests and potential visitors. Sends tour confirmations, tasting event reminders, and answers questions about tour times via text—98% open rate.
Lets website visitors speak directly to your website about tour options. Click, talk, get answers about pricing, availability, and beer selections—no typing required. Perfect for mobile users browsing tour schedules.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed visitor and guest data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by tour type, booking date, and guest status.
Guests don't submit tasks—they just call or text. Your AI recognizes guest requests (special dietary needs, tour guide preferences, etc.), creates tasks, triages by priority, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a guest was unhappy, if a special request was made, if a large group tour was booked—you know instantly.
Follow one guest from phone call to booked tour—see how every system works together
Alex calls at 2 AM planning her bachelorette party. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, 12 guests, bachelorette party, Premium Tour preference. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 2 PM, and books it. Instant confirmation—no waiting.
The moment the tour is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and payment links—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday afternoon, Alex is running late from brunch. She completely forgot about the tour. You're at the brewery, see the missed booking in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her bachelorette party, her 12 guests. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished a meeting at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled tour with her group. They love the experience. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, feedback requests are ready to send, and upsell opportunities begin. All happening automatically—you're just running the tour.
Alex just finished the tour. She's walking to her car when her phone buzzes. It's a feedback request from Frontdesk Forms—already filled with her name, email, and the tour she just experienced. The AI guides her through rating and review questions right on her phone. When she submits it, you're immediately notified. The review process begins automatically—all without you lifting a finger.
Alex's at work, thinking about the brewery. She has a question about booking a private event. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and feedback, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
After the great experience, Alex books a private event for her company's team-building day. The system automatically sends confirmation, event details, and payment links. Alex is now a repeat customer.
Alex is planning the event. She has questions: "Can we customize the tasting selection?" "What time should we arrive?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Event day arrives. One of Alex's colleagues is running late and calls asking for directions. It's 12:30 PM on a busy Saturday. They can call, text, or chat—whichever they prefer. The AI answers instantly, provides clear directions, and logs the interaction. No one on your staff had to stop what they're doing to answer the phone.
There's a new seasonal beer release this weekend. Alex gets notified automatically—email, text, or both, your choice. The system sends release announcements, event invitations, special offers, and brewery news. Customers stay engaged without you sending individual messages. Everything happens automatically.
Months later, Alex books another event—this time her birthday party. She had an amazing experience—questions were answered instantly, booking was effortless, and every event exceeded expectations. The same AI that helped her book the first tour kept her engaged as a loyal customer. That's the full journey: first-time visitor to VIP repeat guest.
Everything you need to know about using Frontdesk for your brewery
Yes. The AI answers calls 24/7, explains tour options, checks availability, and books brewery tours—all while your team sleeps. No more missed bookings at 2 AM from people planning weekend activities.
The AI collects private event details automatically, including group size, date preferences, food and beverage packages, and special requests. It routes inquiries to your events team and can provide instant pricing for standard packages.
Yes. The system automatically sends confirmation emails and reminder texts before tours. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed tours and maximizing your daily capacity.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books brewery tours instantly—no back-and-forth emails needed. It respects your capacity limits and tour guide schedules.
After booking, guests automatically receive a payment link to secure their spot. The AI guides them through the process and sends their group size and any add-ons to your system. When payment is complete, you're notified immediately.
Yes. Frontdesk integrates with most systems including FareHarbor, Peek Pro, Rezdy, and others. All data syncs automatically—bookings, guest details, payments, and group sizes flow directly into your systems.
Absolutely. The AI knows all your tour options, capacity limits, pricing tiers, and special experiences. It can route calls based on tour type, handle multi-location brewery operations, and manage different tour guides simultaneously.
The AI handles cancellations and reschedules 24/7, verifies booking details, applies your cancellation policy, and can instantly rebook guests to another available time slot. It keeps your calendar accurate and maximizes your capacity.
Pricing is based on your tour volume and call capacity. Most breweries see ROI within the first month from reduced no-shows and increased bookings during peak season. Contact us for a custom quote.
Stop missing tour bookings at 2 AM. Start filling tastings while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."