Every empty accommodation costs money. Every missed call is a lost guest. Frontdesk AI answers calls 24/7, books reservations, handles special requests, and creates unforgettable experiences—all while your team sleeps.
For Boutique Hotels
Incoming Call...
Guest
"Hi, I'm looking for a suite this weekend. Do you have anything available for our anniversary?"
AI Receptionist
"Congratulations! We have our Deluxe Suite available—king bed, city views, $450/night. I'll note your anniversary celebration!"
✓ Reservation Confirmed • Deluxe Suite
You're losing revenue every day your rooms sit empty. Guests call at midnight, cancellations waste your time, and your front desk can't keep up. There's a better way.
A couple finds your hotel at 11 PM planning their anniversary weekend, calls, and gets voicemail. By the time you check messages in the morning, they've already booked with a competitor who answered immediately.
While you're helping one guest check in, three more calls come in. Spa reservations, restaurant bookings, late checkout requests—you can't be everywhere at once. Guests get frustrated waiting, and you lose bookings.
You block off your premium suite, confirm the reservation, and prepare for arrival. They cancel last minute. You send one follow-up email that gets ignored. That's it—they're gone. No recovery, no rebooking, just wasted revenue and another empty room.
One AI workforce that handles every touchpoint—from first inquiry to return guest
Guests visit your hotel website at any hour. Frontdesk Chat answers instantly, checks room availability, quotes rates, notes special requests, and confirms reservations—all without human intervention.
Every call is answered instantly—reservation inquiries, spa bookings, dining reservations, concierge requests. The AI understands context, coordinates services, schedules appointments, and escalates to staff only when needed.
When reservations need confirmation, Frontdesk Outbound automatically calls to verify details. The AI references the original conversation, confirms special requests like anniversary packages, and updates your reservation system—all seamlessly.
Every interaction—chat, call, reservation, spa booking, dining request—automatically creates and updates guest profiles in your CRM. No manual data entry. No missed preferences. One complete view of every guest's journey.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate pre-arrival messages, in-stay follow-ups, post-stay thank you notes, and return visit campaigns based on guest behavior and preferences.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-arrival details, welcome messages, in-stay service confirmations, post-stay thank you notes, and return visit invitations—all orchestrated by Marketing Automation.
Smart guest registration forms that pre-fill from CRM data and guide guests through check-in. When forms are submitted, they automatically trigger concierge workflows for dining reservations, spa bookings, and personalized service coordination.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your boutique hotel. Each agent handles different tasks—answering calls, managing reservations, coordinating concierge services. They work together 24/7 to deliver exceptional guest experiences.
Answers every call instantly—no voicemail, no missed reservations. Handles accommodation inquiries, confirms reservations, and notes special requests like anniversaries automatically.
Engages potential guests, shows available accommodations and rates, answers questions about amenities and check-in dates instantly. Confirms reservations and captures guest preferences—all through your website chat, 24/7.
Sends personalized reservation confirmations, pre-arrival instructions, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep guests engaged and delighted.
Pre-fills reservation forms from guest data. Guides guests through check-in preferences and payment information. Triggers automation workflows when reservations are submitted.
Automatically reaches out to guests at the right time. Makes outbound calls for late checkouts, sends personalized SMS check-in confirmations, and emails pre-arrival instructions. Coordinates all outbound channels to enhance guest experience and drive return visits.
Handles two-way SMS conversations with potential and current guests. Sends reservation confirmations, check-in instructions, and answers questions about spa appointments and dining reservations via text—98% open rate.
Lets website visitors speak directly to your website about available accommodations. Click, talk, get answers about rates, availability, and hotel amenities—no typing required. Perfect for mobile users browsing your hotel.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed guest data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by guest, reservation status, and special requests.
Guests don't submit requests—they just call or text. Your AI recognizes guest needs (extra towels, room service, spa booking, etc.), creates service requests, triages by urgency, and notifies the right hotel staff automatically.
Watches every conversation and alerts you when it matters. If a guest expressed concern, if a special request was noted, if a spa appointment was booked—you know instantly.
Follow one guest from phone call to return visit—see how every system works together
Alex calls at 9:30 PM looking for a weekend getaway. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, accommodation preference, $350/night rate, February 10th check-in. It also notes her special request—she's celebrating her anniversary. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your availability, confirms Friday through Sunday, and books it. Instant confirmation—no waiting.
The moment the reservation is confirmed, the system springs into action. Confirmation emails with anniversary details, pre-arrival check-in instructions, concierge service offers—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, sees the anniversary surprise included, and feels excited. Meanwhile, a pre-arrival email with check-in details is already scheduled for Thursday. No one had to remember to send it.
Saturday morning, Alex and her partner want dinner reservations at your hotel restaurant tonight. She texts the concierge number. The AI answers instantly, checks the restaurant availability, and books them for 7 PM. Confirmation sent. That's it. One text. The system takes over from here—you don't have to think about what to do next.
Alex calls to book a couples massage for Sunday morning. The AI checks the spa schedule, finds a 10 AM opening, and books it. Instant confirmation sent. The entire booking happens in under a minute—no hold times, no callbacks needed.
Sunday morning after their spa appointment, Alex realizes they need more time. She texts asking about late checkout. The AI checks your housekeeping schedule, sees that 2 PM is available, approves it instantly, and updates the system. Alex can relax—no rushing, no stress.
Alex checks out at 2 PM after an incredible weekend. From the moment she called, everything worked perfectly—instant reservations, seamless dining and spa bookings, flexible checkout. The moment she leaves, the system springs into action: thank you emails get sent, feedback requests are queued, and future booking offers are prepared. All happening automatically—you're just focused on hospitality.
Alex just got home when her phone buzzes. It's a personalized thank you email—already mentioning her anniversary celebration, her dining experience, and including a special offer for her next visit. The AI Email Agent (coming soon) sent it automatically with a feedback request. When she shares her experience, you're immediately notified. The guest relationship continues—all without you lifting a finger.
Three weeks later, Alex calls to book another stay. The AI answers instantly, recognizes her from your CRM, remembers her previous stay and her preferred suite, and is ready to book—no repeating information, no starting over. Alex gets her reservation in seconds. The return guest discount is automatically applied.
Alex has stayed four times now. Every interaction has been seamless—instant answers to questions, effortless dining and spa bookings, personalized service that remembers her preferences. The same AI that helped her book the first room keeps delivering perfect experiences. That's the full journey: inquiry to guest to loyal regular.
Everything you need to know about using Frontdesk for your boutique hotel
Yes. The AI receptionist for boutique hotels answers calls 24/7, checks accommodation availability, quotes rates, and confirms reservations—all while your staff sleeps. No more missed bookings at 2 AM.
The AI creates service requests automatically, collects all details (room number, request type, timing), and routes them to your concierge team. Urgent requests like room issues can be escalated immediately to on-duty staff.
Yes. The boutique hotels automation system sends confirmation emails and reminder texts before arrival. It proactively reaches out to guests about their stay, offering concierge services and special amenities—increasing engagement and reducing cancellations.
Yes. Integrates with your spa scheduling system, restaurant reservations, and activity bookings. The AI checks real-time availability and books appointments instantly—no back-and-forth phone calls needed.
The AI captures special requests during booking—anniversaries, dietary restrictions, room preferences, accessibility needs. All information is logged in your guest management system so your team can personalize the experience before arrival.
Yes. Frontdesk integrates with most hotel management systems including Opera, Cloudbeds, Mews, and others. All data syncs automatically—reservations, guest profiles, availability, and service requests.
Absolutely. The AI knows all your hotel locations, room availability, rate structures, and unique amenities. It can route calls based on location, handle multi-property inquiries, and manage reservations across your entire collection simultaneously.
The boutique hotels scheduling software handles these requests 24/7, checks room availability for extensions, quotes any additional fees, and coordinates with housekeeping. For urgent matters, it immediately alerts your front desk team.
Pricing is based on your hotel size and call volume. Most boutique hotels see ROI within the first month from increased direct bookings and enhanced guest satisfaction. Contact us for a custom quote.
Stop missing reservations at 2 AM. Start booking guests while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."