Every missed call is a lost patient. Every delayed response hurts retention. Frontdesk AI answers calls 24/7, books hearing tests, handles insurance questions, and schedules follow-ups—all while your team focuses on patient care.
For Audiology Clinics
Incoming Call...
Patient
"Hi, I need to schedule a hearing test. My insurance is Blue Cross. Do you accept it?"
AI Receptionist
"Yes! We accept Blue Cross. I can schedule your hearing evaluation for tomorrow at 2 PM with Dr. Chen. Does that work?"
✓ Hearing Test Booked • Tomorrow 2 PM
You're losing patients every day your phones go unanswered. Seniors call when your staff is busy, no-shows waste appointment slots, and your team can't keep up with scheduling calls.
A patient with sudden hearing loss calls during lunch, gets voicemail, and hangs up. By the time you call back, they've already booked with another clinic that answered immediately.
While your audiologist is fitting hearing aids, three patients call to book appointments. Insurance questions, hearing test requests, follow-up scheduling—your front desk can't keep up. Patients get frustrated waiting, and you lose bookings.
You block an hour for a hearing test, prep the equipment, and wait. They don't show. You send one reminder text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and lost revenue.
One AI workforce that handles every touchpoint—from first call to booked appointment
Patients visit your audiology clinic website at any hour. Frontdesk Chat answers instantly, qualifies hearing concerns, checks insurance coverage, and books appointments—all without human intervention.
Every call is answered instantly—hearing aid repairs, appointment requests, insurance questions. The AI understands context, schedules appointments, sends follow-up reminders, and escalates to audiologists only when needed.
When appointments are missed, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their hearing concerns, and books a new appointment—all while updating your patient management system and calendar.
Every interaction—chat, call, appointment, hearing aid service—automatically creates and updates patient profiles in your CRM. No manual data entry. No missed information. One complete view of every patient and their hearing healthcare journey.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate appointment reminders, hearing health education, and follow-up sequences based on patient behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-appointment confirmations, reminders, hearing health tips, and follow-up sequences—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from CRM data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for appointment scheduling and care coordination workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your hearing healthcare practice. Each agent handles different tasks—answering calls, booking hearing tests, handling patient inquiries. They work together 24/7 to keep your schedule full and patients happy.
Answers every call instantly—no voicemail, no missed appointments. Handles patient inquiries, books hearing tests and consultations, and schedules follow-up appointments automatically.
Qualifies patient leads, answers questions about hearing aids, tinnitus treatment, and hearing tests. Provides information about insurance coverage and hearing device pricing. Books consultations and captures contact info—all through your website chat, 24/7.
Sends personalized appointment confirmations, hearing test reminders, and follow-up emails about hearing aid adjustments automatically. Coordinates with Marketing Automation to send patient education content at the right time to improve outcomes.
Pre-fills patient intake forms from CRM data. Guides new patients through medical history and insurance information. Triggers automation workflows when submitted to prepare for appointments.
Automatically reaches out to patients at the right time. Makes outbound calls to no-shows, sends personalized SMS reminders for annual hearing tests, and emails educational content about hearing health. Coordinates all outbound channels to improve appointment attendance and patient retention.
Handles two-way SMS conversations with patients. Sends appointment confirmations, hearing aid adjustment reminders, and answers questions about hearing device care and troubleshooting via text—98% open rate.
Lets website visitors speak directly to your website about hearing tests and hearing aids. Click, talk, get answers about hearing loss solutions, device types, and appointment availability—no typing required. Perfect for older patients or mobile users.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed patient data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by patient profile, appointment history, and follow-up status.
Patients don't submit requests—they just call or text. Your AI recognizes patient needs (hearing aid repair, battery replacement, follow-up needed, etc.), creates tasks, triages by urgency, and notifies the right staff member automatically.
Watches every conversation and alerts you when it matters. If a patient was frustrated with their hearing device, if a repair was requested, if a consultation was booked—you know instantly.
Follow one patient from late-night call to annual checkup—see how every system works together
Alex calls late at night with sudden hearing loss in her left ear. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, sudden hearing loss in left ear, urgency level, new patient status. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds tomorrow at 2 PM with Dr. Martinez, and books it. Instant confirmation—no waiting.
The moment the appointment is booked, the system springs into action. Confirmation emails, reminder texts, new patient forms, and pre-appointment instructions—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes to bed. Meanwhile, a reminder email is already scheduled for tomorrow morning. No one had to remember to send it.
Thursday afternoon, Alex is stuck in a work meeting. She completely forgot about the appointment. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 11:30 PM phone call, her sudden hearing loss, the urgency. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from two days ago. "Hi Alex, I noticed we missed you yesterday. Your hearing concern is important—would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled appointment. Dr. Martinez performs a comprehensive hearing evaluation. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-visit follow-up emails get queued, treatment recommendations are documented, and hearing aid fitting appointments begin to schedule. All happening automatically—you're just focusing on patient care.
Alex just finished her evaluation. She's walking to her car when her phone buzzes. It's a hearing aid consultation form from Frontdesk Forms—already filled with her name, email, and diagnosis. The AI guides her through insurance information and hearing aid preferences right on her phone. When she submits it, you're immediately notified. The fitting appointment scheduling begins automatically—all without you lifting a finger.
Alex is at home, thinking about hearing aids. She has a question about battery life and maintenance. She calls. The AI answers instantly, recognizes her from your CRM, remembers her evaluation and diagnosis, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered, Alex comes in for her hearing aid fitting. The system automatically sends care instructions, adjustment appointment reminders, and follow-up check-in emails. Alex's officially a patient.
Alex has been wearing her hearing aids for two weeks. She has questions: "How do I adjust the volume?" "What's the warranty coverage?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through paperwork.
Alex's left hearing aid stops working. It's 9:30 PM on a Friday. She can call, text, or chat—whichever she prefers. The AI answers instantly, troubleshoots the issue, creates a service ticket, and schedules it for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There's a free hearing aid cleaning event this week. Alex gets notified automatically—email, text, or both, your choice. The system sends clinic announcements, event reminders, warranty updates, and patient education tips. Patients stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex comes back for her annual checkup. She had an excellent experience—service requests were always handled quickly, questions were answered instantly, and she felt supported. The same AI that helped her find care kept her satisfied as a patient. That's the full journey: new patient to established patient to loyal advocate.
Everything you need to know about using Frontdesk for your audiology clinic
Yes. The AI answers calls 24/7, schedules hearing tests and consultations, verifies insurance, and books appointments—all while your staff is off duty. No more missed opportunities from patients calling in the evening.
The AI collects all repair details automatically—patient name, device type, warranty status, and issue description. It schedules same-day appointments for urgent repairs and routes information directly to your clinical team for preparation.
Yes. The system automatically sends confirmation emails and reminder texts before hearing tests and consultations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books hearing evaluations, fitting appointments, and follow-ups instantly—no back-and-forth phone tag needed.
The AI collects insurance information during scheduling, including provider, member ID, and policy details. It routes this to your billing team for verification before the appointment and can inform patients about coverage and out-of-pocket costs.
Yes. Frontdesk integrates with most audiology practice management systems including Blueprint, Sycle, Auditdata, and others. All patient data syncs automatically—appointments, insurance information, and patient communications.
Absolutely. The AI knows all your clinic locations, provider schedules, services offered, and availability. It can route calls based on location preference, handle multi-clinic inquiries, and manage scheduling across all your practices simultaneously.
The AI handles urgent device malfunctions 24/7, provides basic troubleshooting steps, and schedules priority appointments. For critical situations like sudden hearing loss, it immediately escalates to your on-call audiologist.
Pricing is based on your clinic size and call volume. Most audiology practices see ROI within the first month from reduced no-shows and increased appointment bookings. Contact us for a custom quote tailored to your hearing healthcare practice.
Stop missing hearing test inquiries at 2 AM. Start booking appointments while you sleep.