Every empty slot costs money. Every missed call is a lost client. Frontdesk AI answers calls 24/7, books assessments, handles insurance questions, and schedules sessions—all while your team sleeps.
For ABA Therapy Centers
Incoming Call...
Parent Inquiry
"Hi, my son needs ABA therapy. Do you have openings for new clients?"
AI Receptionist
"Yes! We have openings with BCBA Sarah available—weekday afternoons. Would you like to schedule an initial assessment?"
✓ Assessment Booked • Tomorrow 10 AM
Desperate families call after hours searching for help, no-shows waste your therapists' time, and your front desk can't handle the volume. Your waitlist grows while families slip away.
A parent gets their child's diagnosis at 8 PM, frantically researches ABA therapy, and calls your center. They get voicemail. By morning, they've already scheduled an intake with another center that answered immediately.
While you're conducting an intake assessment, five more calls come in. Insurance verifications, session rescheduling, parent questions—your receptionist can't keep up. Families get frustrated waiting on hold, and you lose them to centers with better availability.
You block out your BCBA's calendar, prepare assessment materials, and wait. The family doesn't show. You send one follow-up email that goes unanswered. That's it—they're gone. No second chance, no recovery, just billable hours wasted and another slot unfilled.
One AI workforce that handles every touchpoint—from first inquiry to successful enrollment
Parents visit your center's website at any hour. Frontdesk Chat answers instantly, qualifies families, explains available programs, and schedules evaluations—all without human intervention.
Every call is answered instantly—session reschedules, insurance questions, intake inquiries. The AI understands context, manages appointments, schedules evaluations, and escalates to clinical staff only when needed.
When families miss evaluations or don't complete intake paperwork, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, understands their child's needs, and books a new appointment—all while updating your CRM and calendar.
Every interaction—chat, call, evaluation, session update—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every family and client.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, session reminders, and nurturing sequences based on enrollment stage and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-evaluation confirmations, session reminders, progress updates, and nurturing sequences—all orchestrated by Marketing Automation.
Smart intake forms that pre-fill from CRM data and guide families through completion. When forms are submitted, they automatically trigger outbound automation sequences for insurance verification and enrollment workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your ABA therapy center. Each agent handles different tasks—answering calls, scheduling assessments, managing intake requests. They work together 24/7 to fill your therapy slots faster.
Answers every call instantly—no voicemail, no missed families. Handles intake inquiries, schedules initial assessments, and creates parent support requests automatically.
Qualifies therapy leads, shows available therapy times and services, answers questions about insurance coverage and program options instantly. Books initial assessments and captures family contact info—all through your website chat, 24/7.
Sends personalized assessment confirmations, session reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep families engaged.
Pre-fills client intake forms from CRM data. Guides families through child history, diagnosis information, and insurance verification. Triggers automation workflows when submitted.
Automatically reaches out to families at the right time. Makes outbound calls to missed assessments, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost families and keep inquiries engaged.
Handles two-way SMS conversations with families and current clients. Sends assessment confirmations, session reminders, and answers questions about therapy programs via text—98% open rate.
Lets website visitors speak directly to your website about therapy programs. Click, talk, get answers about services, availability, and insurance acceptance—no typing required. Perfect for mobile users researching ABA therapy.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed family and client data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by client, program, and intake status.
Families don't submit tasks—they just call or text. Your AI recognizes support needs (insurance questions, schedule changes, billing concerns, etc.), creates tasks, triages by urgency, and notifies the right staff member automatically.
Watches every conversation and alerts you when it matters. If a family was frustrated, if an urgent concern was reported, if an assessment was scheduled—you know instantly.
Follow one parent from phone call to first session—see how every system works together
Alex calls at 2 AM. She just got her son's autism diagnosis and is desperate to find help. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, child's name and age, diagnosis, in-home preference, March 15th start date. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your BCBA's calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the assessment is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and intake forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store with Ethan. She completely forgot about the assessment. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, Ethan's age and diagnosis, her in-home preference. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just put Ethan down for his nap. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule Ethan's assessment?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled assessment. The BCBA completes the evaluation and recommends 20 hours per week of ABA therapy. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-assessment follow-up emails get queued, the service agreement form is ready to send, and insurance verification workflows begin. All happening automatically—you're just conducting the assessment.
Alex just finished the assessment. She's walking to her car when her phone buzzes. It's a service agreement from Frontdesk Forms—already filled with her name, email, and Ethan's information. The AI guides her through insurance details and emergency contacts right on her phone. When she submits it, you're immediately notified. The insurance verification process begins automatically—all without you lifting a finger.
Alex is at work, thinking about when Ethan can start therapy. She has a question about the timeline. She calls. The AI answers instantly, recognizes her from your CRM, remembers the assessment and service agreement, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With insurance verified, Alex confirms Ethan's therapy schedule. The system automatically sends welcome emails, session schedules, and therapist introduction materials. Ethan's officially starting services.
Ethan's been in therapy for two weeks. Alex has questions: "Can we reschedule Thursday's session?" "What materials should I have ready for the RBT?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Ethan's having a difficult evening with behaviors. It's 8:30 PM on a Sunday. Alex needs guidance. She can call, text, or chat—whichever she prefers. The AI answers instantly, provides strategies based on Ethan's behavior plan, and creates a note for the BCBA to review Monday morning. Alex doesn't have to wait for business hours or feel lost. She just describes the situation, and she gets support.
There's a parent training workshop this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends center announcements, workshop reminders, progress report updates, and important communications. Parents stay informed without you sending individual messages. Everything happens automatically.
A year later, Ethan's making incredible progress. Alex couldn't be happier—questions were always answered instantly, scheduling was seamless, and she felt supported every step of the way. The same AI that helped her find services kept her connected and engaged as a client family. That's the full journey: inquiry to assessment to active services to long-term retention.
Everything you need to know about using Frontdesk for your ABA therapy center
Yes. The AI answers calls 24/7, gathers child information, explains your ABA services, checks therapist availability, and schedules intake assessments—all while your staff is off duty. No more missed parent inquiries at 2 AM.
The AI processes cancellation requests automatically, collects all necessary details (client name, child's name, preferred reschedule times), and books makeup sessions based on therapist availability. Urgent scheduling needs can be escalated immediately to your clinical coordinator.
Yes. The system automatically sends confirmation emails and reminder texts before intake assessments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments and keeping your therapist schedules full.
Yes. Integrates with Google Calendar, Outlook, and most scheduling systems. The AI checks real-time therapist availability and books intake assessments instantly—no back-and-forth phone tag with busy parents needed.
After scheduling assessments, parents automatically receive intake forms that are pre-filled with their contact information from the CRM. The AI guides them through providing child history, insurance details, and consent forms. When submitted, your clinical team is notified immediately.
Yes. Frontdesk integrates with most ABA practice management systems including Central Reach, Catalyst, WebABA, and others. All data syncs automatically—new inquiries, scheduled assessments, intake forms, and client communications.
Absolutely. The AI knows all your therapy center locations, therapist availability, specialties, and insurance acceptance. It can route calls based on location, handle multi-center inquiries, and manage scheduling across all your facilities simultaneously.
The AI collects insurance information 24/7, verifies which plans your center accepts, and gathers policy details needed for benefits verification. For complex coverage questions, it immediately connects parents to your billing specialist during business hours.
Pricing is based on your center size and call volume. Most ABA therapy centers see ROI within the first month from reduced assessment no-shows and increased client enrollments. Contact us for a custom quote tailored to your practice.
Stop missing parent calls after hours. Start booking consultations while you focus on therapy.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."